First for Japan as SoundHound AI’s Voice Assistant With Integrated ChatGPT Launches in Stellantis DS Automobiles
March 25 2024 - 9:00AM
Business Wire
SoundHound Chat AI in-vehicle voice assistant becomes first in
Japan to integrate generative AI
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice
artificial intelligence, today announced that its voice assistant
with integrated ChatGPT will be the first to go into vehicles in
Japan. SoundHound Chat AI Automotive became the world’s first
in-vehicle voice assistant with integrated generative AI when it
hit the market in April 2023. It will be available in Stellantis DS
Automobiles in Japan starting this month.
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SoundHound AI announced that its voice
assistant with integrated ChatGPT will be the first to go into
vehicles in Japan (Graphic: Business Wire)
At the beginning of March 2024, DS Automobiles became the first
automaker in the world to go into full production with SoundHound
Chat AI, with an initial rollout in 13 languages across 18
countries. The most sophisticated voice AI assistant available
today, it can respond to a vast range of questions from hundreds of
real-time domains, as well as large language models, like
ChatGPT.
This assistant – which DS Automobiles has named Iris – will
allow drivers and passengers to use hands-free voice control to
unlock a vast range of information and updates. Whether that’s for
planning a trip, opening the sunroof, asking for the sports scores,
making a call, or accessing parking information from their
destination.
Alongside familiar requests, like navigation, texting, and
weather updates, voice assistants with integrated generative AI
help drivers by answering questions like:
- What's the typical weather in Tokyo in March?
- Tell me about the best museums there?
- Navigate me to the museum you just recommended
- What foods are seasonal in Japan during the springtime?
- Where can I eat those dishes?
The SoundHound system also uses a proprietary approach to
massively reduce the risk of “AI hallucinations” – misleading and
unpredictable responses often associated with some large language
models (LLMs).
“We are excited to see our advanced voice AI enter the Japanese
market,” said Mike Zagorsek, COO of SoundHound AI. “This technology
is the first of its kind to go into production. That’s because
innovative automotive brands like DS Automobiles continue to
demonstrate a commitment to building the vehicle experience of the
future.”
First data shows huge increase in usage
SoundHound AI has now piloted this technology across a range of
high profile OEM brands, and has found that adding generative AI
capabilities to in-vehicle voice assistants hugely increases the
frequency with which drivers and passengers use them – with DS
Automobiles reporting an increase of over 50%.
This enthusiasm for ChatGPT-like functionality bears out the
findings of SoundHound AI’s 2023 driver survey, where 50% of all
regular drivers responded to say they were likely to use it.
How SoundHound Chat AI works
SoundHound Chat AI platform can integrate with any third party
generative AI model to create a seamless conversational experience.
It keeps the conversation going, providing fast, accurate responses
to queries without frustrating results (no more “I’m sorry, I
didn’t get that”). It does this using proprietary technology that
intelligently selects the correct response from the most
appropriate domain – whether that’s a ChatGPT-powered answer, or
the kind of response that large language models can’t handle, like
real-time questions about weather, sports, stock, and flight
status.
With the launch of SoundHound Chat AI, SoundHound unveiled its
proprietary approach, which uses software engineering technology
named CaiLAN (Conversational AI Language) and machine learning
technology named CaiNet (Conversational AI Network) to ensure fast,
accurate, and appropriate responses. The former, deploys software
engineering to efficiently build knowledge domains (like weather,
restaurants, traffic, and local search), while the latter uses
machine learning to better understand queries and provide the right
responses. CaiNET can connect to SoundHound’s internal models as
well as external models such as OpenAI’s GPT, among others. CaiLAN
controls and arbitrates the results to provide the best response to
the user.
SoundHound AI + global automakers
SoundHound AI continues to expand its existing customer base,
which has attracted over 20 car brands in just seven years. These
brands represent over 25% of the automotive industry.
To learn more about automotive solutions from SoundHound AI,
visit www.soundhound.com.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational
intelligence, offers voice AI solutions that let businesses offer
incredible conversational experiences to their customers. Built on
proprietary technology, SoundHound’s voice AI delivers
best-in-class speed and accuracy in numerous languages to product
creators across automotive, TV, and IoT, and to customer service
industries via groundbreaking AI-driven products like Smart
Answering, Smart Ordering, and Dynamic Interaction™, a real-time,
multimodal customer service interface. Along with SoundHound Chat
AI, a powerful voice assistant with integrated Generative AI,
SoundHound powers millions of products and services, and processes
billions of interactions each year for world class businesses.
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version on businesswire.com: https://www.businesswire.com/news/home/20240325825702/en/
Fiona McEvoy 415 610-6590 PR@SoundHound.com
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