Vonage Wins ContactCenterWorld Top Ranking Performer Award in 2019 World Final
December 18 2019 - 3:00AM
Business Wire
Vonage (NYSE:VG), a global business cloud communications leader,
announced today that ContactCenterWorld, the world's largest
contact centre and customer engagement association, has named Dave
D'Arcy, Senior Director International Care and Tech Support for
Vonage, as Best Leader in the world final of its Top Ranking
Performers Awards.
"I'm extremely pleased to have won this prestigious award in the
ContactCenterWorld final,” said Dave D'Arcy, Senior Director
International Care and Tech Support at Vonage. “Vonage is
redefining business communications, helping enterprises use
fully-integrated unified communications, contact centre and
communications APIs to transform the way they engage with their
customers and employees. This recognition reinforces our pledge to
help our customers create superior customer experiences to grow
their businesses."
Now in its 14th year, the ContactCenterWorld Top Ranking
Performers Awards is a global awards programme devoted to the
contact centre and customer experience industry. More than 1,500
entries from organisations and individuals in 50 nations were
submitted this year. Regional winners were announced this Summer
and competed in the world finals this month.
Raj Wadhwani, President of ContactCenterWorld, commented,
"Recognising the achievements of these awards winners is important
to showcase the dynamic nature of this growing industry and to
highlight the importance of sharing knowledge and inspiration.
These companies just get better and better because they learn in
the process of entering and competing! – I am blown away this year
with their ideas – so many big brands are falling behind because
they are complacent and think they are good – you have to come here
to compete and benchmark to really know how far, and these entrants
are amazing!"
Vonage Business Cloud is the company's flagship unified
communications offering, built on a microservices architected
platform designed to address the unique needs of mid-market and
enterprise customers. This platform — "One Vonage" — provides
businesses with a fully-integrated cloud communications solution
through the powerful combination of unified communications via VBC,
contact centre, and programmable communications solutions via the
Vonage API Platform to enhance internal collaboration and external
engagement with customers, creating a better experience for all.
With these capabilities, Vonage Business Cloud enables businesses
and their employees to be more productive and connected than ever
before, providing tools for rich messaging, increased mobility,
network optimisation, CRM integration, programmability via APIs and
video collaboration.
To find out more about Vonage, visit www.vonage.com.
- ENDS -
About Vonage Vonage (NYSE:VG) is redefining business
communications once again. We're making communications more
flexible, intelligent, and personal, to help enterprises the world
over, stay ahead. We provide unified communications, contact
centres and programmable communications APIs, built on the world's
most flexible cloud communications platform. True to our roots as a
technology disruptor, our flexible approach helps us to better
serve the growing collaboration, communications, and customer
experience needs of companies, across all communications
channels.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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version on businesswire.com: https://www.businesswire.com/news/home/20191218005017/en/
Vonage PR Contact Nicola Brookes Tel: +44 (0)7500 006 458
Email: nicola.brookes@vonage.com
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