By Sharon Terlep and Jaewon Kang
Some of America's biggest retailers are preparing to take a
central role in administering Covid-19 shots, hoping to avoid
logjams and other complications that have slowed the vaccine
rollout's early days.
The U.S. fell far short of its initial goal of inoculating 20
million people by the end of 2020, with health departments,
hospital systems and long-term-care facilities beset by
supply-chain bottlenecks, vaccine hesitancy and confusing,
scattershot systems for making appointments.
Not all Americans are eligible for the vaccines, and shots
remain in short supply. But vaccines are becoming more broadly
available in some states, and the federal Centers for Disease
Control and Prevention aims to make them available in local
pharmacies beginning next month. There is no cost to receive the
vaccine.
(Check the WSJ's state-by-state guide.)
The job of vaccinating large swaths of the population will fall
largely on retail pharmacies, with companies such as CVS Health
Corp., Walgreens-Boots Alliance Inc., Walmart Inc. and Kroger Co.
saying they are prepared to give tens of millions of shots a
month.
"We're going to have to look at ways to increase our access
points. We've got to be able to step up the pace to vaccinate
people across the country if we want to make a dent in this," said
Bart Buxton, co-chair of the Covid-19 vaccine taskforce for McLaren
Health Care Corp. The Flint, Mich.-based hospital system teamed
with Walgreens to administer doses to its 26,000 employees as part
of the first phase of vaccinations.
Hospitals and health systems, already overwhelmed by treating
coronavirus patients, can't also bear the brunt of vaccinations,
Mr. Buxton said. "Health systems like McLaren can't do this by
themselves."
Pharmacies are well-positioned to play a major role in Covid-19
vaccination efforts, industry executives say, because they are
among the most-accessible health-care providers for many Americans,
including people 65 and older who often pick up medication from
local supermarkets or drugstores. These businesses say they also
can draw from their experience in providing shots for flu, shingles
and other illnesses.
CVS and Walgreens combined have 19,000 U.S. stores, while
Walmart, Rite Aid Corp., Kroger and Publix Super Markets Inc.,
together have another 11,000 locations. Add to that dozens of
regional grocers with pharmacy counters.
CVS says it can vaccinate 20 million to 25 million people a
month once supplies are available. Walmart said in January that it
would be able to vaccinate 10 million to 13 million a month.
President Biden said last Monday that his target of
administering 100 million Covid-19 vaccines in his first 100 days
in office might rise to 150 million. As of Friday, 27.9 million
shots had been administered, out of 49.2 million distributed since
mid-December, according to CDC data.
Drugstore chains and retailers with pharmacies say they have the
manpower and physical space to handle mass vaccinations and, in
some areas, have already stepped in to help local and state
officials. Big chains say they have online scheduling tools capable
of handling an influx of appointments.
Walgreens has said it plans to hire about 25,000 people across
the U.S. to administer the vaccine. It employs 75,000 pharmacists
and technicians. CVS, which employs 34,000 pharmacists and 65,000
technicians, declined to say how many workers it is hiring.
Among the biggest challenges now for retailers is dealing with
customers eager to know when it's their turn.
"We're doing everything in our power to avoid confusion about
how to get vaccinated," a CVS spokesman said. In addition to
long-term care facilities, the drugstore chain is offering shots to
select groups in Indiana, Massachusetts, New York and Puerto Rico.
People eligible for a vaccine must make an appointment.
"We answer that question dozens, hundreds of times a day,"
Charlie Hartig, chief executive of Hartig Drug Stores, a small
Midwestern chain, said of the question of vaccine availability.
"Education is taking up time."
Associated Food Stores, a cooperative of more than 400
supermarkets and nearly 40 pharmacies, is working through how its
staff will report vaccinations and quickly process claims.
For Associated Food, scheduling has been an area of focus, said
Chris Sheard, who oversees pharmacy operations at the company. Its
pharmacies have largely operated on a walk-in basis and now are
asking customers to schedule appointments for Covid-19 vaccines so
it can ensure distancing and cleaning.
"People would walk up during their lunch break. We can't do that
now," Mr. Sheard said. The company is trying to get the word out by
increasing marketing and social-media efforts, and by providing
wait lists where people can sign up.
Others are hunting for space to give out inoculations and
partnering with organizations to set up mass vaccination events.
Iowa-based grocer Hy-Vee Inc. is working with a local university to
set up vaccination stations in a 16,000-square-foot facility, Aaron
Wiese, chief health officer at the company, said.
"You're looking at a significantly greater number when you're
saying 65 and up and people with underlying conditions," Mr. Wiese
said. "Add on other essential workers, you're going to need more
capacity."
Hy-Vee plans to use greenhouses, which are temperature
controlled and suitable for larger groups. The retailer also
started testing so-called waiting pods, where customers can wait
after receiving vaccinations, and RVs with exam rooms. Hy-Vee plans
to deploy RVs when it goes to manufacturing plants to immunize
staff there, Mr. Wiese said.
Mass vaccinations will require a robust online-booking system,
said America Davis, communications coordinator for Immunize Nevada,
a nonprofit that has set up a website to schedule appointments in
the state. It has been scrambling to keep the site working amid
crushing demand.
"Health and local officials are literally working around the
clock to be sure we're doing this right," she said. "I don't think
anyone anticipated just what the uptake of this vaccine would
be."
Write to Sharon Terlep at sharon.terlep@wsj.com and Jaewon Kang
at jaewon.kang@wsj.com
(END) Dow Jones Newswires
February 01, 2021 05:44 ET (10:44 GMT)
Copyright (c) 2021 Dow Jones & Company, Inc.
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