CHICAGO, May 28, 2021 /PRNewswire/ -- United
announced today that Chief Customer Officer Toby Enqvist has been named the airline's newest
executive vice president. Enqvist was promoted yesterday by the
United Airlines Holdings, Inc. Board of Directors. The promotion is
effective immediately.
"Toby leads with the unwavering purpose of being United's top
customer advocate and this promotion reflects not only his success
in caring for our customers but also our continuing commitment to
delivering the best possible experience for all those we fly," said
United CEO Scott Kirby. "With
Toby's vision and direction, we are truly leading the industry in
finding ways to innovate which is essential as we strive to become
the best airline in the history of aviation."
As EVP and chief customer officer, Enqvist continues his
oversight of the airline's Inflight Services, Corporate Real
Estate, Contact Centers and Customer Care, Customer Strategy and
Innovation, and Customer Experience and Analytics. In addition,
Enqvist is responsible for developing and providing United's
employees with the leadership support needed to best serve the
airline's customers.
"I look forward to continuing to work alongside my talented and
dedicated team to keep moving us forward with industry leading
innovation that will offer our customers the best experience
whenever and wherever they fly United," said Enqvist.
Enqvist has been in the airline industry for more than 25 years,
joining Continental in 1996. Throughout this career, he has
held several senior leadership positions within operations and
finance, including senior vice president of Network Operations and
Customer Solutions for United.
A native of Sweden, Enqvist
moved to the U.S. to attend Ouachita Baptist
University where he earned his bachelor's degree in business
administration. He also holds an MBA degree from Southern Methodist University. He is married and
has a daughter.
About United
United's shared purpose is "Connecting People. Uniting the
World." For more information, visit united.com, follow @United on
Twitter and Instagram or connect on Facebook. The common stock of
UAL is traded on the Nasdaq under the symbol "UAL".
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SOURCE United Airlines