SoundHound Phone Ordering Crosses Milestone as AI System Processes 100 Million Customer Interactions for Restaurants Across the U.S.
October 31 2024 - 9:05AM
Business Wire
Hundreds of millions of dollars’ worth of orders have been
processed with category-leading voice AI
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice
artificial intelligence, announced today that the company’s AI
phone ordering technology has crossed a milestone, processing over
100 million interactions with restaurant customers, including
hundreds of millions of dollars’ worth of food orders.
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the full release here:
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SoundHound's Phone AI Has Now Processed
Over 100 Million Customer Interactions For Restaurants Across the
U.S. (Graphic: Business Wire)
SoundHound’s current roster of customers using its Smart
Ordering AI service includes Chipotle, Jersey Mike’s, Applebee’s,
Habit Burger, Noodles & Company, Beef O’Brady's, Casey’s
General Stores, and many more.
This new data from SoundHound pertains to customer interactions
handled by the company’s cutting-edge restaurant phone solutions,
including those processed by AI phone ordering services developed
by SYNQ3 (acquired by SoundHound in early 2024).
The company works with over ten thousand restaurant locations in
the U.S. and beyond, with AI phone ordering expanding rapidly as a
key channel for restaurants looking to drive revenue, support
employees, and provide an accurate, consistent experience for their
customers – particularly during busy periods.
“AI phone ordering is no longer just a 'nice to have;' it’s
become a critical part of restaurant operations helping many of the
best known brands in America deliver the kind of customer
experience that they’re celebrated for,” said Steve Bigari, EVP,
AI for Restaurants at SoundHound AI. “We’re proud to be the
provider of choice for so many of them, and right now we’re rapidly
deploying cutting-edge solutions so that restaurants can provide
consistently excellent ordering and customer service across every
channel.”
SoundHound’s Smart Ordering phone AI takes carryout, curbside,
and delivery orders for restaurant operators – processing payment
for orders, offering quick and convenient reorders, and integrating
with point of sale and loyalty systems. The automated service is
also able to provide customizable answers to customer FAQs on
topics like opening times and parking.
Recently, SoundHound’s acquisition of Amelia has enabled the
business to expand its comprehensive omnichannel solutions and
offer marquee clients additional conversational AI support across
IT, guest relations, catering, and more.
For more information about SoundHound AI’s restaurant solutions,
visit www.soundhound.com.
The data shared in this release by SoundHound relates to
interactions – including orders and other customer queries –
handled exclusively by the company’s AI phone answering service
since 2020.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational
intelligence, offers voice and conversational AI solutions that let
businesses offer incredible experiences to their customers. Built
on proprietary technology, SoundHound’s voice AI delivers
best-in-class speed and accuracy in numerous languages to product
creators and service providers across retail, financial services,
healthcare, automotive, smart devices, and restaurants via
groundbreaking AI-driven products like Smart Answering, Smart
Ordering, Dynamic Drive Thru, and Amelia AI Agents. Along with
SoundHound Chat AI, a powerful voice assistant with integrated
Generative AI, SoundHound powers millions of products and services,
and processes billions of interactions each year for world class
businesses.
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version on businesswire.com: https://www.businesswire.com/news/home/20241031567411/en/
Media Contact Fiona McEvoy 415-610-6590
PR@SoundHound.com
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