SoundHound AI’s Amelia Wins XCelent Advanced Technology 2024 Award for Retail Banking Solutions
October 10 2024 - 9:04AM
Business Wire
The recently acquired conversational AI
platform also achieves “Luminary” status in Celent rankings
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice
artificial intelligence, today announced that its Amelia
conversational AI platform has received the XCelent Advanced
Technology 2024 Award from research and advisory firm Celent.
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SoundHound's Amelia conversational AI
platform has received the XCelent Advanced Technology 2024 Award,
and achieved "Luminary" status, from research and advisory firm
Celent. (Graphic: Business Wire)
The Celent report titled, “Retail Banking Intelligent Virtual
Assistant Platforms,” recognizes Amelia as one of the highest-rated
solutions among 10 retail banking intelligent virtual assistant
platforms in both the Advanced Technology category and the Breadth
of Functionality category. Additionally, Amelia’s high scores
placed it in the “Luminary” category – Celent’s top rank within its
Technology Capabilities Matrix – based on the sophistication and
breadth of the company’s technology.
“Celent’s evaluation includes an in-depth market analysis and
close review of each platform’s capabilities,” said Robert
Meara, Principal Analyst, Banking, of Celent. “Amelia stands
out for its strong functionality and ongoing commitment to
providing innovative solutions for the retail banking sector.”
Amelia was highlighted for key strengths and differentiators,
including:
- Longevity in market and longevity with Generative AI
- Extensive experience in conversational intelligent virtual
assistant (voicebot) implementations
- Well-honed use of Generative AI for model development (Amelia
builds Amelia)
The report described Amelia as “an undeniably tenured and
capable conversational AI (CAI) specialist with the largest client
base among vendors profiled in this report, when considering both
banks and nonbanks. Moreover, Amelia’s longevity in so many tier 1
banks is testimony to its efficacy in an environment where
switching vendors is commonplace.”
Amelia is designed to support a wide range of retail banking
needs – from local and community banks to regional institutions,
credit unions, online banks, and enterprise-level organizations.
The platform has a number of pre-built integrations for crucial
banking applications, as well as pre-trained models tailored to
consumer retail banking needs. Thanks to the agnostic flexibility
of the Amelia platform, SoundHound can deploy conversational AI
across various financial services sectors, including wealth
management, insurance, and other specialty banks.
“This recognition from Celent is a testament to our innovation
and proven expertise in intelligent virtual assistant solutions,”
said Michael Anderson, EVP, AI for Enterprise at SoundHound
AI. “Amelia’s long-standing leadership in conversational AI and
generative AI has already made a transformative impact across the
financial services industry. Now, as part of SoundHound, we’re
poised to further enhance these capabilities with superior Voice
AI. We’re proud to be acknowledged for our robust solutions and
continued success in serving tier 1 banks and beyond.”
Learn more and request a demo about SoundHound’s Amelia AI
agents for financial institutions here.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational
intelligence, offers voice and conversational AI solutions that let
businesses offer incredible experiences to their customers. Built
on proprietary technology, SoundHound’s voice AI delivers
best-in-class speed and accuracy in numerous languages to product
creators and service providers across retail, financial services,
healthcare, automotive, smart devices, and restaurants via
groundbreaking AI-driven products like Smart Answering, Smart
Ordering, Dynamic Drive Thru, and Amelia AI Agents. Along with
SoundHound Chat AI, a powerful voice assistant with integrated
Generative AI, SoundHound powers millions of products and services,
and processes billions of interactions each year for world class
businesses.
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version on businesswire.com: https://www.businesswire.com/news/home/20241010806606/en/
Media Contact Fiona McEvoy 415-610-6590
PR@SoundHound.com
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