UnitedHealthcare and Canopy Health Introduce Health Plan Delivering Lower Costs and a Patient-Focused Health Care Experience
September 10 2020 - 9:00AM
Business Wire
- California Doctors Plan provides personalized and seamless
customer support, flexibility of accessing care from 19
participating medical centers across nine Bay Area counties
- Plan participants can save up to 25% on premiums
UnitedHealthcare and Canopy Health have introduced a new health
plan that offers consumers in Northern California personalized and
seamless customer support as well as the opportunity to save up to
25% on premiums.
As the latest addition to a portfolio of health plans the two
organizations have launched together, the California Doctors Plan
provides access to quality, affordable, patient-focused health care
for people with employer-sponsored health coverage in nine Bay Area
counties: Alameda, Contra Costa, Marin, San Francisco, San Mateo,
Santa Clara, Santa Cruz, Solano and Sonoma. This plan is the result
of a unique collaboration between UnitedHealthcare and Canopy
Health and is an example of how the health care system can evolve
to offer better care and lower costs.
“Employers are looking for high-quality, cost-effective health
plan solutions, and our collaboration with UnitedHealthcare allows
us to bring those to the market quickly,” said Mike Robinson, CEO
of Canopy Health. “We are pleased to work with a partner like
UnitedHealthcare that shares our commitment to improving people’s
health and quality of life by providing them a better health care
experience.”
Canopy Health is an integrated, high-performing accountable care
network of providers and health systems in the Bay Area that are
committed to delivering high-quality, affordable care.
UnitedHealthcare established a product partnership with Canopy
Health in 2017 to give commercial members enrolled in the
SignatureValue HMO plan access to the unique value proposition of
the network: the flexibility of accessing care from a variety of
physicians and hospitals across the Bay Area but at a lower premium
than a traditional HMO plan. UnitedHealthcare and Canopy Health
expanded their relationship earlier this year with the launch of
the UnitedHealthcare Canopy Health Medicare Advantage plan.
“In designing the California Doctors Plan, we wanted to not only
offer significant cost-savings but also a more personalized,
simplified and coordinated care experience that can help people
improve their health and well-being,” said Steve Cain, CEO of
UnitedHealthcare in Northern California. “Our relationship with
Canopy Health is working so well because we share a commitment to
providing consumers and employers with high-value health care.”
The California Doctors Plan is the latest addition to the
portfolio of health plans that have resulted from the collaboration
between the companies. UnitedHealthcare members in Northern
California enrolled in these plans have access to more than 5,000
physicians and 19 hospitals in Canopy Health’s network, which
includes UCSF, John Muir Health, John Muir Medical Group, Hill
Physicians Medical Group, Meritage Medical Network, Santa Clara
County IPA (SCCIPA) and Dignity Health Medical Network – Santa
Cruz.
Supported by a collaborative network of providers dedicated to
delivering cost-effective and evidence-based care, the California
Doctors Plan offers plan participants the opportunity to save up to
25% on premiums compared to a traditional PPO offering as well as
$0 co-pays for primary care and urgent care, 24/7 telehealth
visits, and care coordination driven by a patient’s primary care
physician.
To enhance the customer experience, UnitedHealthcare has
developed a dedicated service team that provides personalized
concierge support for members enrolled in the California Doctors
Plan, Signature Value HMO plan and UnitedHealthcare Canopy Health
Medicare Advantage plan. Located in Chico, the customer care
advocates have access to relevant patient data from both the
provider and health plan, enabling them to handle all of the
behind-the-scenes coordination on members’ behalf and to serve as
their sole contact until their question is answered or the issue is
resolved. This concierge support model better serves members’ needs
by removing the hassles of being transferred or having to call back
to confirm the status of an issue.
California Doctors Plan members also have access to the
resources available to all eligible UnitedHealthcare plan
participants, including digital tools at myuhc.com, the
UnitedHealthcare app and 24/7 virtual physician visits.
The foundation of the California Doctors Plan is the
collaborative relationship between UnitedHealthcare and Canopy
Health. Sharing the goal of creating an integrated, personalized
and affordable health care experience for people in the Bay Area,
the organizations are focused on working together to improve health
outcomes while also lowering the total cost of care. As part of an
aggressive multi-year plan, Canopy Health and UnitedHealthcare are
working to establish a robust data and analytics infrastructure
necessary to support advanced population health and value-based
care initiatives. They’ve also committed to improving health
outcomes through programs that more effectively manage transitions
of care and home based palliative care, and are working to create a
more personalized digital member experience to make it easier and
more convenient for members to manage their health care needs.
About Canopy Health
Canopy Health is a physician- and hospital-owned restricted
Knox-Keene licensed provider network that focuses on delivering a
refreshing approach to healthcare. Canopy Health provides
transparent, affordable care through a network of exceptional
providers. Incorporated in March 2015, Canopy Health owners,
including UCSF, John Muir Health, Hill Physicians Medical Group,
and John Muir Medical Group provide a top-quality continuum of care
across the Bay Area through collaboration between primary care
providers, medical groups, community hospitals, and one of the
leading academic medical centers in the nation. In addition to its
founding members, Canopy Health currently includes five physician
groups — Meritage Medical Network, Santa Clara County IPA (SCCIPA),
and Dignity Health Medical Network – Santa Cruz. Canopy Health also
includes 19 participating medical centers across nine Bay Area
counties — Alameda, Contra Costa, Marin, San Francisco, San Mateo,
Santa Clara, Santa Cruz, Solano, and Sonoma.
About UnitedHealthcare
UnitedHealthcare is dedicated to helping people live healthier
lives and making the health system work better for everyone by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. In the United States, UnitedHealthcare offers the full
spectrum of health benefit programs for individuals, employers, and
Medicare and Medicaid beneficiaries, and contracts directly with
more than 1.3 million physicians and care professionals, and 6,500
hospitals and other care facilities nationwide. The company also
provides health benefits and delivers care to people through owned
and operated health care facilities in South America.
UnitedHealthcare is one of the businesses of UnitedHealth Group
(NYSE: UNH), a diversified health care company. For more
information, visit UnitedHealthcare at www.uhc.com or follow @UHC
on Twitter.
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Catherine Farrell UnitedHealthcare (714) 226-4247
Catherine.Farrell@uhc.com
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