BOSTON, Dec. 10, 2018 /PRNewswire/ -- In
2018, Comcast opened seven interactive Xfinity Stores in New
England, bringing the regional total to 29. The stores – located
from Holyoke, MA to Manchester, NH -- are a key part of the
company's multi-year strategy to transform the customer experience,
and provide a welcoming, state-of-the-art environment for customers
to learn to optimize their Xfinity products and services.
The new Xfinity Stores are conveniently located at popular
shopping destinations and feature trained and knowledgeable
sales consultants, flat screen TVs, interactive iPads and a
dedicated seating area for demonstrations of Xfinity products and
apps.
Xfinity stores are designed strategically by product area
—Xfinity Mobile, Xfinity X1, Xfinity Home and Xfinity Internet – so
our customers can see our industry-leading products in action.
- Xfinity Mobile is a key part of Xfinity stores – customers
can purchase new mobile phones, or bring their own Apple devices
and choose a flexible data plan based on their individual needs –
electing to pay by the gig or choose unlimited.
- Discover xFi, the Xfinity personalized home WiFi experience,
and learn how to view and control network devices through the app,
site or voice remote in the Xfinity Internet zone.
- X1, our next generation video platform, is featured in a living
room environment, so customers can try the voice remote and see how
X1 works firsthand.
- The Connected Home Zone section showcases how Xfinity Home
combines the best of home security and automation into one simple
experience – customers can learn how they can control an increasing
number of IoT devices from their phone, tablet or Xfinity Home
touchscreen.
"As our offerings evolve and expand, we want to bring our
customers a retail experience which showcases the power and
innovation of our Xfinity products and demonstrates how they work
together," said Steve Driscoll, Vice
President of Sales and Marketing for Comcast's Greater Boston
Region. "Our store employees have a passion for technology, provide
great service and work one-on-one with each customer. Plus,
in many stores like Manchester, we
also have multi-lingual employees to better serve that
community."
Ongoing Customer Experience Enhancement
Customers can also "Book an Appointment" on Xfinity.com before a
store visit. Simply look up your local store here and then select
"Book an Appointment" for the store location of your
choice. This feature provides either 15 or 45 minute sessions
with an associate to make it easier for customers to exchange
equipment, learn more about Xfinity services and apps or review
their account to ensure they're in the best possible package to
meet their communications and entertainment needs. More on our
ongoing efforts to transform our customer experience is available
here.
The locations for Xfinity Stores opened in New England this year
include:
Massachusetts:
- Cambridge: Fresh Pond Shopping
Center (186 Alewife Brook Parkway)
- Dedham: Legacy Place (680
Legacy Place)
- Holyoke: Holyoke Mall (50 Holyoke
Street)
- Somerville: Assembly Square
(133 Middlesex Avenue)
New Hampshire:
- Dover: Shaw's Shopping Plaza (851 Central Avenue)
- Manchester: Mall of
New Hampshire (1500 South Willow
Street)
- Seabrook: Seabrook Commons (700
Lafayette Road)
You can find an Xfinity Store near you here.
About Comcast Corporation
Comcast Corporation
(Nasdaq: CMCSA) is a global media and technology company
with three primary businesses: Comcast Cable,
NBCUniversal, and Sky. Comcast Cable is one of
the United States' largest video,
high-speed internet, and phone providers to residential customers
under the Xfinity brand, and also provides these services to
businesses. It also provides wireless and security and
automation services to residential customers under the Xfinity
brand. NBCUniversal is global and operates news,
entertainment and sports cable networks, the NBC and Telemundo
broadcast networks, television production operations, television
station groups, Universal Pictures, and Universal Parks and
Resorts. Sky is one of Europe's leading media and entertainment
companies, connecting customers to a broad range of video content
through its pay television services. It also
provides communications services, including residential
high-speed internet, phone, and wireless
services. Sky operates the Sky News broadcast network
and sports and entertainment networks, produces original content,
and has exclusive content rights.
Visit www.comcastcorporation.com for
more information.
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SOURCE Comcast NBCUniversal