NEW YORK, Sept. 11, 2018 /PRNewswire/ -- LivePerson,
Inc. (Nasdaq: LPSN), a leading provider of conversational commerce
solutions, today announced that its LiveEngage platform enables
messaging for T-Mobile's vaunted Team of Experts approach to
customer care. LiveEngage connects T-Mobile Team of Experts to the
different messaging platforms that customers prefer, providing the
automation and operational capabilities necessary to run a customer
care experience over messaging, at scale.
"LivePerson works with the most innovative brands in the world
so that they can have one-to-one conversations with their customers
at scale," said LivePerson Founder and CEO Robert LoCascio. "Our team is proud to help make
messaging another great way for T-Mobile customers to reach their
Team of Experts. The best relationships start with a
conversation."
T-Mobile designed Team of Experts so that postpaid customers can
message their Team in the same way they message friends and family,
moving in and out of conversations to multitask or go about their
day. T-Mobile customers can message via popular platforms such as
Facebook Messenger as well as T-Mobile's own mobile app and
website. Messaging is available for T-Mobile customer care, online
sales, and in select retail locations where store associates can
message with local customers they serve.
LiveEngage also provides an online workspace for T-Mobile's Team
of Experts to message with the customers they support. The
workspace shows agents the conversations a customer has had with
T-Mobile across the different messaging platforms.
"The frustration of endless robotic phone menus and transfers
from rep to rep can ruin a customer's experience – so we ended it.
Now with T-Mobile Team of Experts, our customers can get assistance
when and how they want to – including via messaging," said
Nick Drake, executive vice president
of marketing and digital experience at T-Mobile. "We were one of
the first companies to launch asynchronous messaging in 2016, and
we've continued to build out this capability across a variety of
digital channels. Our customers love the convenience of messaging
us like they do with their friends – it's the primary way most of
us communicate every single day."
About LivePerson
LivePerson makes life easier by
transforming how people communicate with brands. Our 18,000
customers, including leading brands like Citibank, HSBC, Orange,
and The Home Depot, use our conversational commerce solutions to
orchestrate humans and AI, at scale, and create a convenient,
deeply personal relationship — a conversational relationship — with
their millions of consumers. For more information about LivePerson
(NASDAQ: LPSN), please visit www.liveperson.com.
Contact:
Allison
Franzese
afranzese@liveperson.com
212.609.4224
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SOURCE LivePerson, Inc.