Cigna Customers with Connected Pharmacy & Medical Benefits Are More Active in Improving Their Health, Leading to Lower Medica...
November 20 2017 - 10:00AM
Business Wire
- Employers Save Average of $253
Annually for Each Individual Cigna Identifies for a Health
Program
A Cigna (NYSE: CI) study found that customers whose medical and
pharmacy benefits are both administered by Cigna are more active in
health coaching and case management programs than those with only
medical coverage with the company. Increased engagement in managing
health conditions is helping to generate medical cost savings for
employers of $253 annually, on average, for each individual
identified as a candidate for a health improvement program,
compared to those employers that have medical benefits with Cigna,
but use another pharmacy benefit manager (PBM).
The study found that 12 percent more individuals participate in
health coaching and case management programs when their pharmacy
and medical benefits are managed together. In addition, 12 percent
more individuals complete multiple health improvement activities
when working toward their goals.
“Every time a prescription is filled, there is an underlying
medical issue. A real-time view of our customers’ health needs
across both their pharmacy and medical benefits enables us to more
easily identify and support those who need help in managing their
health. We’re able to provide personalized guidance to customers on
actions that will drive better health – such as improving adherence
to their medications – and provide cost savings for them and their
employers,” says Scott Josephs, M.D., Cigna national medical
officer.
Improved health engagement resulted in even more significant
savings for certain medical conditions. Employers saved, on
average, $2,816 on annual medical costs for each individual being
treated for diabetes who had both pharmacy and medical benefits
administered by Cigna.
“Even the best doctors and most effective medicines can only do
so much if patients are not also actively involved in improving
their health. Under the plans we administer, pharmacy is the most
frequently used benefit, and we use those touchpoints to encourage
customers to participate in programs available across their
benefits. The study helps confirm the added value we can provide to
customers and clients when we are able to use this connected
approach,” said Jon Maesner, PharmD, Cigna chief pharmacy
officer.
The study also found that employers with both pharmacy and
medical benefits through Cigna experienced medical cost savings
across all their plan members. Overall, employers saved an average
of $74 per member per year (PMPY) on medical costs – with greater
health program engagement accounting for the majority of these
savings.
About the Study
The study examined about 4.8 million de-identified 2016 customer
claims from group benefit plans. Approximately half had both
medical and pharmacy benefits administered by Cigna while the other
half had medical benefits administered by Cigna, but used a
different PBM. Customers were matched between the two groups on key
attributes, including demographics, health condition, access to
health improvement services, plan design and geographies.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to helping people improve their health, well-being and
sense of security. All products and services are provided
exclusively by or through operating subsidiaries of Cigna
Corporation, including Connecticut General Life Insurance Company,
Cigna Health and Life Insurance Company, Life Insurance Company of
North America and Cigna Life Insurance Company of New York. Such
products and services include an integrated suite of health
services, such as medical, dental, behavioral health, pharmacy,
vision, supplemental benefits, and other related products including
group life, accident and disability insurance. Cigna maintains
sales capability in 30 countries and jurisdictions, and has more
than 95 million customer relationships throughout the world. To
learn more about Cigna®, including links to follow us on Facebook
or Twitter, visit www.cigna.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20171120005579/en/
Cigna CorporationKaren Eldred,
860-787-7015karen.eldred@cigna.com
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