Netcracker and Virgin Media O2 Win 2024 TM Forum Excellence Award for Customer Experience
July 16 2024 - 6:00AM
Business Wire
Operator’s Extensive IT Transformation Program
Has Resulted in Numerous Business Improvements That Directly
Benefit Mobile Customers
Netcracker Technology announced today that it has received the
TM Forum Excellence Award for Customer Experience with Virgin Media
O2. The award was presented during DTW24 – Ignite in Copenhagen.
Virgin Media O2’s digital transformation program, with Netcracker
as its IT partner, has made it possible for the operator to stay
ahead of the curve in an extremely dynamic market.
The award recognizes Virgin Media O2’s ambitious program, which
modernized its BSS from disparate businesses (Virgin Media and O2
after their 2021 merger), as well as MVNO partners and wholesale
customers, onto Netcracker’s cloud-native Digital BSS. Virgin Media
O2’s mobile customers are now benefitting from a greatly reduced
number of product catalogs, a unified 360-degree view across all
channels and increased personalized customer interactions, while
the operator has experienced a much-improved Net Promoter
Score.
“We are delighted to win this prestigious award as a result of
the hard work and perseverance of both our team and Netcracker’s,”
said Eva Slattery, Director of Major Programmes – IT, at Virgin
Media O2. “This award from TM Forum truly means a lot to us as we
continue on our digital transformation journey to optimize our
business and provide our customers with an outstanding
experience.”
“The judges were very impressed with Netcracker’s joint entry
with Virgin Media O2, especially the scale of the program and how
it achieved significant improvement in customer experience,
leveraging a unified platform approach using TM Forum’s ODA
assets.” said Joann O’Brien, VP, Digital Ecosystems at TM Forum.
“We congratulate Netcracker and Virgin Media O2 on this outstanding
entry and win in a highly competitive category.”
“Netcracker is honored to be part of such a significant digital
transformation program with Virgin Media O2,” said Ari Banerjee,
SVP of Strategy at Netcracker. “Together we have achieved
significant milestones that positively impact Virgin Media O2’s
customers, and we look forward to achieving further success.”
About Netcracker Technology
Rapid digitization is disrupting the status quo of today’s
communications markets. Constantly evolving customer needs and
behaviors require service providers to adapt quickly and diversify
their businesses to deliver the outcomes that their customers
expect. Building digital ecosystems, anticipating customer
requirements and delivering a digital-first experience are
essential for service providers to accelerate innovation, expand
into new markets and become the disruptors in the 5G era.
Netcracker Technology, a wholly-owned subsidiary of NEC
Corporation, has the expertise, culture and resources to help
service providers around the world transform their businesses to
thrive in a digital economy. Our innovative solutions – including
our flagship cloud-native Netcracker Digital Platform –
value-driven services and unbroken delivery track record of three
decades help service providers to achieve their digital
transformation goals, drive the telco to techco evolution within
their organizations and realize business growth and profitability.
For more information, visit www.netcracker.com.
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Media Contact Anita Karvé Netcracker Technology
MediaGroup@Netcracker.com