Telecom Operators Get $3.78 Billion Claim for End-of-Contract Overcharging -- Update

By Ian Walker

London-based law firm Charles Lyndon has started proceedings against Vodafone Group, EE, O2 and Three seeking 3 billion pounds ($3.78 billion) over claims the companies overcharged customers at the end of minimum service contracts.

The law firm said that the four companies didn't immediately terminate customers handset and airtime services contracts at the end of their minimum contractual terms.

"Essentially, it is claimed that customers' charges weren't reduced appropriately once their handsets had been paid for in full, causing those customers to suffer loss," Charles Lyndon said.

The claim is on behalf of between 2.3 million and 4.8 million contract customers.

A spokesperson for Vodafone said the claim has just been brought to the company's attention and that it doesn't yet have sufficient detail for its legal team to assess.

An O2 spokesperson said that its legal team hasn't had any contact over the claim, adding that the company launched split contracts a decade ago which automatically and fully reduce customers' bills once they have paid off their handset.

Three declined to comment on the claim, while EE hasn't responded when approached by Dow Jones Newswires.

O2, part of Virgin Media O2, is a 50:50 joint venture between Liberty Global and Telefonica. EE is part of BT Group, while Three is owned by CK Hutchison Holdings.

Write to Ian Walker at ian.walker@wsj.com

(END) Dow Jones Newswires

December 08, 2023 04:56 ET (09:56 GMT)

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