SAN FRANCISCO, May 3, 2021 /PRNewswire/ -- Genesys, a
global leader in cloud customer experience and contact center
solutions, today announced the appointment of Arthur P. Johnson, Jr. to its operating
committee – the company's governance and oversight body with
responsibilities much like a board of directors. Johnson joins the
company's operating committee as its newest independent member,
bringing nearly 30 years of executive leadership in corporate
strategy, operations and finance. Johnson will also be a member of
the Genesys audit committee.
"We're coming off a strong fiscal year driven by accelerated
cloud growth," said Tony Bates,
chief executive officer and chair, Genesys. "Our Experience as a
Service(TM) vision has resonated with the market as it
represents the future of what's possible in customer engagement.
Arthur's diverse expertise leading high growth companies will help
guide us in the areas that are most strategic to our next phase of
success."
Johnson currently serves as chief strategy officer at Pure
Storage (NSYE: PSTG) and on the board of directors for Quick Base.
Prior to joining Pure Storage in 2018 to drive the company's
overall corporate strategy, M&A and strategic planning
activities, Johnson served as the vice president of strategy,
Corporate Development and Global Partnerships at Twilio, operating
partner at Andreesen Horowitz and chief operating officer for Cisco
WebEx.
"Companies increasingly recognize the potential of their
customer experience function to serve as a strategic business
lever, but few have the ability to realize it," said Johnson. "To
help companies through this transformation, Genesys and its
leadership team have a bold vision to reinvent how customer
experiences are orchestrated. It's an exciting time to help steer
the company at a critical point in its growth trajectory."
About Genesys
Every year, Genesys® delivers more than 70 billion
remarkable customer experiences for organizations in over 100
countries. Through the power of the cloud and AI, our technology
connects every customer moment across marketing, sales and service
on any channel, while also improving employee experiences. Genesys
pioneered Experience as a ServiceSM so
organizations of any size can provide true personalization at
scale, interact with empathy, and foster customer trust and
loyalty. Visit www.genesys.com.
©2021 Genesys. All rights reserved. Genesys, the Genesys
logo, Genesys Cloud, Genesys Engage and Experience as a Service are
trademarks, service marks and/or registered trademarks of Genesys.
All other company names and logos may be registered trademarks or
trademarks of their respective companies.
Contacts:
Rachel
Faulkner
Director of Public Relations
Genesys
Rachel.faulkner@genesys.com
+1 317-403-1781
Erin Olsson
Nectar
Communications
genesys@nectarpr.com
+1 415-244-5959
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SOURCE Genesys