ARMONK, N.Y., Jan. 11, 2021 /PRNewswire/ -- IBM (NYSE:
IBM) today announced it has acquired 7Summits, a leading Salesforce
consultancy with more than a decade of delivering transformative
digital experiences across industries. The acquisition extends
IBM's portfolio of Salesforce services and experience design
capabilities and further advances IBM's hybrid cloud and AI
strategy. Financial details were not disclosed.
"7Summits is part of a broader IBM investment strategy in
services and ecosystem partnerships to enable our clients' digital
transformations through hybrid cloud and AI," said Mark Foster, Senior Vice President, IBM
Services. "Salesforce plays a critical role in transforming
customer, employee and partner lifecycle processes into intelligent
workflows that deliver accelerated business outcomes."
IBM is a Global Strategic Partner of Salesforce and U.S.-based
7Summits joins IBM Global Business Services, integrating into its
fast-growing Salesforce business. 7Summits boosts IBM's strategy
consulting, experience design, and application development
capabilities across the Salesforce platform. The acquisition
builds on IBM's continued investment in Salesforce services to meet
the rising client demand for experience-led business transformation
and new customer engagement strategies backed by data, AI, and
machine learning. Over the next three years, IBM Global Business
Services will continue to significantly expand hiring, training and
certifications to support key growth areas for Salesforce,
including Tableau, Mulesoft, and Vlocity, while continuing to build
out new Salesforce specific offerings that leverage IBM
complementary capabilities and deep industry expertise.
"Our partner ecosystem is a driving force of our growth, and the
addition of 7Summits to IBM's fast-growing Salesforce business will
provide even more value for our customers' digital
transformations," said Tyler Prince,
Executive Vice President, Worldwide Alliances and Channels,
Salesforce. "The combination of both companies' Salesforce
consulting and design capabilities will help businesses in any
industry keep pace with rapidly changing customer expectations,
helping them thrive in an increasingly digital world."
Intelligent Workflows Key to Accelerate Digital
Transformation
According to IBM's latest State of Salesforce
report, the best performing companies are 79 percent more likely to
have established intelligent workflows in their organization; 86
percent of those who have established intelligent workflows say
they have increased customer service and satisfaction.
Creating modern customer and employee experiences that unlock
value from data across workflows is critical to help companies grow
relationships, build a resilient business and drive long term
business outcomes. The Salesforce platform is at the core of
creating intelligent workflows that streamline processes across the
customer lifecycle, and, ultimately, accelerate digital
transformation.
7Summits helps companies solve complex business problems by
designing and developing innovative digital experiences that puts
customers, employees, and partners at the core. 7Summits leverages
the latest Salesforce solutions to build intuitive, intelligent and
connected experiences that translate to business results. Some of
its top clients include Harvard
University, Mitsubishi Electric, Snowflake, Daltile, Boomi,
and Tenable.
"Joining the IBM family, which shares our values-driven culture,
allows 7Summits to position our offerings at a global scale," said
Paul Stillmank, CEO
of 7Summits. "Together, we'll deliver more business value
for our collective clients through AI-powered solutions that
deliver Intelligent Experiences at speed, while delighting engaged
audiences."
About IBM
To learn more about IBM Global Business
Services, please visit: https://www.ibm.com/services.
Media Contact:
Jeannine Kilbride
IBM External Relations
jkilbri@us.ibm.com
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SOURCE IBM