Award winners recognized for improving
convenience for customers, increasing operational efficiency, and
driving new business growth
CONNECTIONS CONFERENCE – Guidewire (NYSE: GWRE)
congratulates the winners of its 2022 Innovation Awards: E.design
Insurance, Hollard Insurance, and Mountain West Farm Bureau and its
subsidiary 360 Insurance Company with partner Smart Communications.
In its sixteenth year, this year’s awards honor Guidewire customers
that are adapting to an accelerating pace of industry change and
evolving customer needs in innovative ways. Winners were announced
during Connections, Guidewire’s annual customer conference.
The 2022 winners are:
E.design – Leveraged Guidewire InsuranceSuite,
CustomerEngage, and ServiceRepEngage to release “&e,” the
industry’s first digital automobile insurance product in Japan,
providing increased value to customers.
E.design embarked on a digital transformation journey to
completely revamp its systems and provide its policyholders the
ultimate customer experience. The company also simultaneously
implemented a customer experience-focused business strategy.
E.design deployed InsuranceSuite as its new core platform,
CustomerEngage and ServiceRepEngage to deliver a seamless digital
experience to its policyholders and customer service
representatives, and is also leveraging Guidewire for Salesforce to
enable data synchronization between InsuranceSuite and Salesforce
Financial Services Cloud. E.design Insurance is the first Guidewire
customer to deploy Guidewire for Salesforce in the Asia-Pacific
region.
In May 2021, the company launched an entirely new auto insurance
product, “&e” (pronounced as “Andy”). Benefits of the
initiative include:
- All processes in the insurance lifecycle from quotes to policy
changes can now be completed with a smartphone;
- Accurate quotes can be delivered in 60 seconds via the upload
of policy information with a smartphone camera through a
user-friendly interface;
- One-tap accident notification using an IoT (Internet of Things)
sensor;
- Video of the customer’s car accident can be reproduced based on
the impact and GPS data detected by the IoT sensor; and
- Safe driver scores can be calculated using the IoT sensor.
Scores can be turned into points and redeemed for rewards.
The project is not only innovative from a technology
perspective, but also from a product and social perspective. Aiming
for an “accident-free society,” E.design makes donations to local
governments’ efforts for reducing accidents and promoting safe
driving when accident rates of their customers drop to a certain
level. If the accident rate of their customers drops below the
annual target accident rate, the company makes an additional
donation on top of their ongoing donations.
For additional information on E.design, visit
https://www.edsp.co.jp/.
Hollard Insurance – Raising the standard for broker claims
notification and updates with Guidewire ClaimCenter and
ProducerEngage, to deliver first-rate broker servicing for
Australian brokers.
Hollard is transforming its broker claims market offering in
Australia with the introduction of Guidewire ClaimCenter and
ProducerEngage for broker notification and management of
claims.
The company’s claims notification process previously required
manual input on every claim and at times required a call or email
to brokers to obtain additional information before lodgement could
be completed. This process could take 3-4 days to flow through
Hollard’s system, but with digitization, it can now happen
instantly. In addition, the claim information captured easily
assists agents to start the repair process.
Hollard’s customers and brokers are progressively being
empowered to interact with the company through a channel of their
choice and can get information on a claim in one interaction
without the need for the broker to call Hollard. Additionally, the
broker portal allows brokers to raise a catastrophe event claim
directly to Hollard to ensure the right repairers can be appointed
for a quick resolution. The rollout to all brokers is expected to
be completed in early 2023.
The portal supports multiple lines of business, allowing brokers
to raise claims and get claims information with one login, and
enables brokers to view all claims quickly in a single view from
their desktop or in the field with customers. The straight through
lodgement ensures staff will no longer need to complete manual
processes at notification, and with the assignment and reserve
rules built in ClaimCenter, Hollard gets the claim triaged and
reserved automatically as soon as the broker completes the claim in
the portal. These improvements and enhancements to come will
provide Hollard with a distinct advantage in the broker market in
Australia.
For additional information about Hollard Insurance, visit
www.hollard.com.au.
Mountain West Farm Bureau – Putting customer experience at
the center of its digital transformation, Mountain West Farm Bureau
enriches the policyholder experience with efficient communication
via multiple channels. In addition, Mountain West unlocks the
business value of data with targeted reporting and analytical
solutions.
Mountain West sought to move to a digital-first approach to
elevate the experience for both its customers and employees.
Mountain West leveraged integrated cloud-based technologies to
improve operational processes and enrich the policyholder
experience.
By leveraging Guidewire InsuranceSuite in Cloud along with Smart
Communications, Mountain West was able to:
- Reduce policy maintenance related activities by 95% with the
redesign of hundreds of forms.
- Achieve over $3M in savings by consolidating the number of
policy administration tools used from 5 to 1, reducing IT reliance,
and lowering processing costs.
- Recreate nearly 1000 documents and set them up for delivery
through trigger events.
The digital-first customer communications strategy provides
agility and speed while meeting compliance requirements.
In addition, Mountain West is using Data Studio (through the
Early Access program) along with Explore to unlock the business
value of data by building targeted business-ready dashboards. The
data sets and visualizations in these dashboards provide near-time
operational insights across policy, claims, and billing processes.
Through a rapid delivery cadence, Mountain West continues to
develop new reporting and analytical use cases that push the
boundaries of delivering business value from data to its users.
For additional information on Mountain West Farm Bureau, visit
www.mwfbi.com. For more information about Smart Communications,
visit www.smartcommunications.com/guidewire/.
“On behalf of Guidewire, I’d like to congratulate the winners of
our Innovation Award program and thank all the customers who
submitted entries. We were impressed with the high-quality of the
submissions,” said Guidewire CMO Brian Desmond. “As these award
winners demonstrate, Guidewire customers are continually raising
the bar for agility and innovation.”
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and machine learning to deliver our platform as a cloud
service. More than 500 insurers in 38 countries, from new ventures
to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with 1,000+ successful projects, supported by the
largest R&D team and partner ecosystem in the industry. Our
marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on Twitter and LinkedIn
NOTE: For information about Guidewire’s trademarks, visit
https://www.guidewire.com/legal-notices.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20221025005978/en/
Melissa Cobb Senior Public Relations Manager Guidewire Software,
Inc. +1 (650) 464-1177 mcobb@guidewire.com
GuideWire Software (NYSE:GWRE)
Historical Stock Chart
From Aug 2024 to Sep 2024
GuideWire Software (NYSE:GWRE)
Historical Stock Chart
From Sep 2023 to Sep 2024