The recognition highlights the companies'
commitment to supporting businesses across the
region
AKRON,
Ohio, Jan. 28, 2025 /PRNewswire/ -- FirstEnergy
Corp. (NYSE: FE) electric companies The Illuminating Company and
Ohio Edison have been named 2024 Business Customer Champions in a
national study conducted by Escalent, a leading data analytics and
advisory firm with extensive expertise in the energy and utility
industry. The designation underscores the companies' dedication to
fostering strong, engaged relationships with business customers
throughout their Ohio service
areas.
Escalent's Utility Trusted Brand & Customer Engagement study
for business customers scores energy utility providers based on a
360-degree review of how they engage with businesses. The study
evaluates 78 electric, gas and combination utilities throughout
the United States, assessing
factors such as trust, service satisfaction and community support.
The Illuminating Company and Ohio Edison are among 24 utilities
named Business Customer Champions for scoring above their industry
peers for demonstrating exceptional engagement among business
customers.
Torrence Hinton, FirstEnergy
Ohio President: "We know that powering businesses is crucial to
supporting the communities where we live and work. We are deeply
honored to be a trusted partner to the business community and
remain focused on providing safe, reliable power while innovating
solutions that help them succeed."
The report highlights the companies' standout performance in key
areas, including:
- Great customer service
- Tools and programs to help customers save energy
- Helping customers prepare for emergency situations
- Dedication to the safety of employees and the community
- Easy to understand and manageable monthly bills
- Communication through preferred methods
- Ease of doing business
Escalent's study also indicated that the 2024 Business Customer
Champions demonstrated particularly strong performance among small
businesses with less than $500,000 in
annual revenue.
Michelle Henry, FirstEnergy
Senior Vice President of Customer Experience: "We continuously
work to be a trusted energy partner to our customers. We are
committed to understanding the unique needs of businesses and
providing them with the tools and resources they need.
Strengthening these partnerships is central to how we help
businesses thrive in the communities we serve."
Business customers of The Illuminating Company and Ohio Edison
can access tools and resources to manage their electric account,
including the Business Energy Analyzer to help maximize energy use,
at illuminatingco.com and ohioedison.com.
Ohio Edison serves more than
one million customers across 34 Ohio counties. Follow Ohio Edison on
X @OhioEdison, on Facebook at facebook.com/OhioEdison and
online at ohioedison.com.
The Illuminating Company serves approximately 755,000 customers
across Ashtabula, Cuyahoga, Geauga, Lake
and Lorain counties. Connect with
The Illuminating Company at illuminatingcompany.com, on X
@IlluminatingCo, and on Facebook at
facebook.com/IlluminatingCo.
FirstEnergy is dedicated to integrity, safety, reliability and
operational excellence. Its electric distribution companies form
one of the nation's largest investor-owned electric systems,
serving customers in Ohio,
Pennsylvania, New Jersey, West
Virginia, Maryland and
New York. The company's
transmission subsidiaries operate approximately 24,000 miles of
transmission lines that connect the Midwest and Mid-Atlantic
regions. Follow FirstEnergy on X @FirstEnergyCorp or online at
firstenergycorp.com.
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SOURCE FirstEnergy Corp.