T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time
July 28 2022 - 10:04AM
Business Wire
The Un-carrier blows competitors out of the
water with a double-digit lead, cementing its position as a
customer experience powerhouse
Putting customers first once again propels the Un-carrier to the
top. Today, J.D. Power ranked T-Mobile (NASDAQ: TMUS) first among
Mobile Network Operators in its 2022 U.S. Wireless Customer Care
Mobile Network Operator Performance Study – Volume 2 for the 10th
consecutive time, a win for the brand’s Care, Retail, Digital teams
and customers.
The study, which evaluates experiences across six service
platforms: store, phone, website, app, social media and text,
reveals a T-Mobile score of 816 points, 26 points above the segment
average.
“T-Mobile’s 10th consecutive first place finish is a testament
to our focus on delivering exceptional customer experiences, and
this win only motivates our team to aim even higher!” said Jon
Freier, President of T-Mobile Consumer Group. “At T-Mobile, we’re
committed to giving our customers the best network, the best value
AND the best experience. Because people have enough to worry about
these days – their wireless service and support they get with it
should be easy, and even a bright spot in their day.”
Laying the foundation for continued growth when it comes to
providing the best customer experience, the Un-carrier is rolling
out a new, reimagined Total Experience approach that aligns Retail,
Customer Care and Network teams geographically to better serve and
connect with customers. This includes T-Mobile’s Team of Experts as
well.
Being recognized as leaders in Customer Care by placing first in
the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network
Operator Performance Study – Volume 2 goes a long way to reinforce
and motivate T-Mobile’s efforts. The Un-carrier is committed to
creating world-class customer experiences that deepen relationships
with existing customers and forge relationships with new ones.
Learn more about T-Mobile’s highly awarded and industry leading
customer care model by visiting
www.t-mobile.com/customers/customer-care.
Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay
up to date with the latest company news.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com.
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