The award acknowledges NICE’s digital
leadership in support of contact centers and their agents across
North America, Asia Pacific, Europe, and Latin America
NICE (Nasdaq: NICE) has announced that Global
Banking & Finance Review, a financial media platform with over
three million readers worldwide, has named the company as “Best
Digital Transformation Partner Company,” across four major
geographic regions, including North America, Asia Pacific, Europe,
and Latin America, highlighting its strength and leadership in its
2024 Global Banking & Finance Review awards competition. This
is NICE’s second consecutive win in this award category.
NICE’s Digital Transformation approach to empowering contact
centers and their agents integrates AI-infused digital systems,
customer experience platforms, applications, and infrastructure for
a more cohesive and personal digital customer journey. NICE’s
successful digital transformation strategies include its
purpose-built Enlighten AI for CX solutions customer journey,
offering tools and applications which deliver seamless CX by
meeting customers on any touchpoint, any time, regardless of where
they are in their journey. NICE has a comprehensive approach that
addresses digital entry points, journey orchestration, smart
self-service, prepared agents and a complete performance suite, all
embedded with purpose-built CX Analytics, AI, and domain
expertise.
“Our digital-first strategy isn’t just about our
industry-leading applications of artificial intelligence and a
flexible cloud environment; the end game is to fully empower
contact center agents so that they provide better personalized
experiences to customers,” said Barry Cooper, President, CX
Division, NICE. “The digital transformation of customer service
has taken many forms as businesses have infused digital
technologies into their customer service models. This has elevated
the customer experience, contact center operations, and the nature
of agents’ jobs.”
Explains Wanda Rich, Editor, Global Banking & Finance
Review, “Empowering contact centers and their agents with
advanced solutions such as NICE Enlighten AI for CX is one of
NICE’s many strengths as a digital transformation partner. As an
integral part of managing business challenges, NICE is known for
its dedication to innovation by unifying its exceptional cloud
platform, workforce engagement management approach, and solutions
that transform the customer journey. Our judges continue to be
impressed by NICE’s performance in digital transformation and
artificial intelligence applications.”
Another essential element distinguishing NICE’s success in
digital transformation is its holistic approach, which unifies its
cloud platform as the backbone of its digital tools. With a unified
platform, NICE’s advanced AI tools utilize all data across the CX
ecosystem - including native and 3rd-party applications. This
structure enables self-service/digital experiences, assists agents
and supervisors, and allows a seamless interface with unstructured
data.
- To read more on NICE’s digital customer service and contact
center experiences, please click here.
- To read about NICE Enlighten AI for CX, please click here.
- To view “The Room Where It Happened” video series, which
highlights NICE’s innovation in AI, cloud and digital CX
technologies, please click here.
About Global Banking & Finance Review Global Banking
& Finance Review® is a leading Financial Platform established
in 2010 – A Media Powerhouse with its own Online Portal, Print
& Digital magazine reaching over 3 million readers worldwide on
an annual basis. Since the inception of the Global Banking &
Finance Awards® in 2011, The Awards reflect the innovation,
achievement, strategy, progressive and inspirational changes taking
place within the Global Financial community. The awards were
created to recognize companies of all sizes which are prominent in
particular areas of expertise and excellence within the financial
world. The Banking awards & the Financial Awards are known
throughout the global banking and financial community as a symbol
of excellence.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240320917083/en/
Corporate Media Contact Cindy Morgan-Olson, +1 646 408
5896, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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