Avaya and Microsoft use GITEX Technology Week
2019 to announce new Avaya IX-CC offering, hosted in UAE Azure data
centres; service to launch in H1 2020, covering the Gulf
Cooperation Council (GCC) Countries
GITEX Technology Week – Avaya, a global leader in
solutions to enhance and simplify communications and collaboration,
and Microsoft today used GITEX Technology Week 2019 to announce
that they will join forces to bring contact centre services to the
cloud.
Avaya IX-CC, a next generation Contact Center as a Service
platform, will be available on Azure, hosted in Microsoft’s cloud
data centres in Abu Dhabi and Dubai. The service will be introduced
initially in the Arab Gulf region with plans to expand the offer to
other global regions in the future.
“Avaya is a trusted leader in contact-centre solutions,” said
Ahmed Helmy, International CTO Avaya. “Our partnership with
Microsoft allows us to expand our feature-rich applications on a
cloud-based microservices architecture and platform – giving our
customers the flexibility in deployment they have come to expect
from our brand. They will also have the welcome assurance and
flexibility to run their workloads across multiple clouds.”
The two companies are working to integrate the market-leading
Avaya IX-CC platform with Azure. The Avaya IX-CC next generation
Contact Center as a Service platform is expected to be available to
customers in H1 2020 with voice capabilities, followed by
omnichannel features later in the year.
“Through our work with Avaya, Microsoft now has the opportunity
through our marketplace to offer enterprise-grade CCaaS solutions
to businesses of any size delivered through Avaya and running on
our Azure cloud,” said Sherif Tawfik, Executive Director, Channel,
Alliances, Startups, and SMEs. “At Microsoft, it is our mission to
empower every person and every organization on the planet to
achieve more. Every application that makes its home in our
intelligent cloud takes us a step more down that road.”
Zeus Kerravala, Principal Analyst at ZK Research, said: “The
contact center market continues to evolve quickly putting pressure
on organizations of all sizes. The cloud offers companies a fast
path to a modernized, Omni-channel solution. However, one size does
not fit all when it comes to cloud contact center.”
The announcement was made at a special event today during the
39th GITEX Technology Week, Ahmed Helmy, Chief Technology Officer
from Avaya International and Sherif Tawfik, Executive Director -
Channel, Alliances, Startups and SMEs at Microsoft UAE, were on
hand to explain how customers across the region – and soonafter,
the world – would be able to accelerate digital transformation,
engaging customers, empowering employees, optimising operations and
reinventing business models, through the power of CCaaS.
About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital
transformation for the era of an intelligent cloud and an
intelligent edge. Its mission is to empower every person and every
organization on the planet to achieve more. Microsoft opened its
Dubai-based headquarters in 1991, which, today, oversees operations
across the region.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us
at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as “anticipate,” “believe,”
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“might,” “our vision,” “plan,” “potential,” “preliminary,”
“predict,” “should,” “will,” or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
View source
version on businesswire.com: https://www.businesswire.com/news/home/20191006005024/en/
For Avaya Tom Paye Avaya, +971 50 922 0642
tpaye@avaya.com
Vernon Saldanha Procre8 (on behalf of Avaya), +971 52 288 0850
vernon@procre8.biz
For Microsoft Hassan Al Shouli , Microsoft MEA E :
alshouli@microsoft.com M: +971 50 934 0133
Husain Gandhi, ProGlobal Media E: h.gandhi@proglobal.ae T: +971
56 534 8764
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