COLUMBUS, Ohio, June 17, 2021 /PRNewswire/ -- Huntington
Bank (Nasdaq: HBAN) has claimed the top spot among regional banks
in the J.D. Power 2021 U.S. Banking Mobile App Satisfaction Study
for the third year in a row.
"Mobile and online banking became increasingly important in the
past year given our customers' shift in banking preferences," said
Mark Sheehan, chief consumer digital
officer. "Our digital philosophy is grounded in proactively looking
out for customers and anticipating their needs – including how we
make updates to the Huntington Mobile app. I'm pleased to see this
recognition and am thrilled our customers are continuing to see our
People-First, Digitally Powered vision come to life."
The 2021 U.S. Banking Mobile App Satisfaction study measures
overall satisfaction with banking and credit card digital channels
based on four factors: navigation; speed; visual appeal; and
information/content. The study is based on responses from 8,438
retail bank and credit card customers nationwide and was fielded in
March-April 2021.
Huntington saw mobile use more than double from 2019 to 2020,
along with an overall increase in mobile users.
Huntington has a long history of proactively looking out for
customers by delivering exceptional digital tools like The Hub,
Heads-Up® and Money Scout®. In early
June, Huntington launched its first digital-only product Standby
CashSM, a line of credit giving eligible customers
immediate access up to $1,000 with no
interest or fees if customers sign up for automatic payments
(otherwise, a 1% monthly interest charge, 12% APR, applies to
outstanding balances). Qualification is based primarily on how
customers manage their checking account, not on customers' credit
reports. The bank also just launched Early Pay giving Huntington
customers access to their paychecks up to two days early, at no
additional cost. This includes salary, Social Security, pension and
military income payments.
About Huntington
Huntington Bancshares Incorporated
(Nasdaq: HBAN) is a $175 billion
asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The
Huntington National Bank and its affiliates provide consumers,
small and middle-market businesses, corporations, municipalities,
and other organizations with a comprehensive suite of banking,
payments, wealth management, and risk management products and
services. Huntington operates more than 1,100 branches in 12
states, with certain businesses operating in extended
geographies. Visit Huntington.com for more information.
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SOURCE Huntington Bancshares Inc.