COLUMBUS, Ohio, Aug. 1, 2019 /PRNewswire/ -- Huntington Bank
(Nasdaq: HBAN; www.huntington.com) has claimed the top spots in the
J.D. Power 2019 U.S. Banking App Satisfaction Study and the U.S.
Online Banking Satisfaction Study.
"Both these awards demonstrate Huntington's long-term commitment
to listening to customers and then innovating on their behalf to
make banking easier," said Andy
Harmening, senior executive vice president and director of
consumer and business banking. "This recognition shows what you can
do when an entire organization is focused on delivering the best
possible experience for customers and giving them the tools to
achieve their goals."
The two studies that ranked Huntington highest are based on
responses from retail bank customers nationwide.
Recent Huntington innovations include The Hub, the bank's
digital-banking experience, and Heads Up, a digital messaging
platform. Both digital tools were developed in direct response to
customer feedback and provide real-time insights about spending and
saving, helping customers make more informed decisions about their
money.
"We're glad our customers are taking notice of the new
capabilities and experiences we're delivering for them," Harmening
said. "Our purpose is to make people's lives better, whether
through day-to-day personal contact or innovative digital
solutions."
The J.D. Power 2019 U.S. Banking App Satisfaction and U.S.
Online Banking Satisfaction studies measure overall satisfaction
with online banking and mobile banking based on five different
factors:
- Ease of navigation
- Appearance
- Clarity of information
- Range of services
- Availability of key information
Huntington's continued innovations for customers are rooted in
its Fair Play banking philosophy, which reflects the bank's
people-first, technology-enabled approach to doing the right thing
for customers.
About Huntington
Huntington Bancshares Incorporated
is a regional bank holding company headquartered in Columbus, Ohio, with $108 billion of assets and a network of 898
full-service branches, including 12 Private Client Group offices,
and 1,727 ATMs across eight Midwestern states. Founded in 1866, The
Huntington National Bank and its affiliates provide consumer, small
business, commercial, treasury management, wealth management,
brokerage, trust, and insurance services. Huntington also provides
vehicle finance, equipment finance, national settlement, and
capital market services that extend beyond its core states. Visit
huntington.com for more information.
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SOURCE Huntington Bancshares Incorporated