ROSELAND, N.J., Feb. 23, 2021 /PRNewswire/ -- Industry analyst
firm Everest Group has positioned ADP as a Leader in its 2021
Multi-Process Human Resources Outsourcing (MPHRO) PEAK
Matrix® Assessment. This marks the tenth year in a row
ADP has earned such recognition for its business processing
outsourcing solutions (BPO), ADP® Comprehensive Services
and ADP® Comprehensive Outsourcing Services, as well as
its ADP Global Payroll, ADP GlobalView Payroll and ADP Celergo
Payroll Services. As a Leader, ADP was noted for consistently
strengthening its overall capabilities and providing swift and
seamless service, particularly during a year of significant
change.
"ADP's long-held standing as a leader is a testament to our
commitment to innovation."
ADP was highlighted for a number of key strengths including its
deep industry and HR domain expertise, superior technology
capabilities, innovative engagement models and digital
transformation experience. The assessment pointed to ADP as being
at the forefront of leveraging Robotic Process Automation (RPA) and
artificial intelligence (AI) in service delivery and cited its
third-party integrations and efforts to enhance its mobile app as
well. ADP received additional acclaim for extending the global
footprint of its analytics tool, ADP® DataCloud, which
leverages predictive analytics to deliver valuable benchmarking
data.
The PEAK Matrix is a framework that provides an objective,
data-driven, and comparative assessment of service providers based
on their market success and delivery capability. Everest Group
assesses the Market Impact and Vision & Capability of each
provider, classifying them into three categories: Leaders,
Major Contenders, and Aspirants.
Market Impact measures market adoption, portfolio mix and value
delivered, while Vision & Capability examines vision and
strategy, scope of services offered, innovation and investments,
and delivery footprint. ADP was among the top three ranked vendors
and placed in the top tier for both Market Impact and Vision &
Capability.
"ADP's continued success in the market is underpinned by its
focus on innovation and enhanced service delivery capabilities,"
says Anil Vijayan, vice president at Everest Group. "Clients
looking to achieve measurable outcomes from their MPHRO investments
will benefit from ADP's investments in its data and analytics
capabilities. Furthermore, ADP's marketplace ecosystem allows
clients to extend core capabilities to include a wide range of
solutions in areas such as wellness and benefits, thereby, enabling
a more holistic approach to employee engagement."
"We are honored to see Everest Group's continued recognition of
our business outsourcing solutions and global payroll services,"
said Don McGuire, president of
Employer Services International at ADP. "ADP's long-held standing
as a leader is a testament to our commitment to innovation.
Constant in our efforts to reimagine HR as a competitive business
advantage, we have expanded powerful solutions like ADP®
DataCloud and ADP® Marketplace, while leveraging AI and
chatbots to transform the service experience. As the role of HR
continues to change, more than ever before, ADP provides the
solutions and support businesses need to navigate forward."
To view an ADP-focused excerpt of Everest Group's 2021 MPHRO
Peak Matrix Assessment covering ADP's BPO and Global Payroll
Services, please visit here.
About ADP (NASDAQ: ADP)
Designing better ways to work
through cutting-edge products, premium services and exceptional
experiences that enable people to reach their full potential.
HR, Talent, Time Management, Benefits and Payroll. Informed
by data and designed for people. Learn more at ADP.com
ADP, the ADP logo, and Always Designing for People, are
trademarks of ADP, Inc. All other marks are the property of
their respective owners.
Copyright © 2021 ADP, Inc. All rights reserved.
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SOURCE ADP, Inc.