Looking for Return on Experience™ for Guests and Staff, Saratoga Casino Holdings LLC Implements Agilysys’ Award-Winning POS at its Third Property, Magnolia Bluffs Casino Hotel
October 05 2023 - 8:00AM
Business Wire
Family-owned and operated casino and hotel
understands the need to expand beyond gaming to provide guests with
exceptional, end-to-end service
Saratoga Casino Holdings LLC has implemented Agilysys’
award-winning point-of-sale (POS) solution at two of its casino
sites (Saratoga Casino Hotel in Saratoga Springs, NY and Saratoga
Casino in Black Hawk, CO) and is expanding its footprint of the
feature-rich system that enables staff members to deliver High
Return Hospitality™.
Saratoga Casino Holdings extended its reach by acquiring the
140-room Magnolia Bluffs Casino Hotel in Natchez, Miss., and rolled
out the Agilysys POS solution, bringing seamless efficiency to the
property. Agilysys, Inc. (NASDAQ: AGYS) is a leading global
provider of modern-day SaaS and on-premises hospitality software
solutions and services.
While gaming is the lifeblood of casinos, properties like
Magnolia Bluffs are realizing they must provide an end-to-end
patron experience to make a lasting impact. A recent Gaming Control
Board report shows food and beverage and other amenities accounted
for nearly 70% of total revenue in 2022, up from its combined share
of almost 60% recorded in 2021. Gaming is important, but so is the
overall casino experience.
“Agilysys POS has the cutting-edge features required of a busy
casino food & beverage operation along with a wide set of
supported comprehensive integrations with various casino player
tracking systems currently in use in the gaming industry,” said
Scott Bartgis, Corporate Director of Information Technology,
Saratoga Casino Holdings, LLC. “This benefit allows our patrons to
use accumulated casino loyalty points as a form of payment at food
outlets through the POS system, increasing the quality of
experience guests enjoy at our property.”
Agilysys worked alongside Magnolia Bluffs property management to
ensure the Agilysys POS implementation was a success. The fast and
seamless POS rollover enabled the staff to provide exceptional
service to patrons across every touchpoint and create High Return
Hospitality that encourages them to do more, spend more, leave
stronger reviews and return to Magnolia Bluffs more often.
“Guests today have high demands for exceptional staff
interactions and memorable experiences when visiting a property
like Magnolia Bluffs Casino Hotel,” said Anoop Balakrishnan, VP
Client Services, Agilysys. “Staff have high demands as well, like
having next-generation hospitality solutions that are as easy to
use as their smart device and enable them to provide better,
faster, more efficient service. The leadership at Saratoga Casino
Holdings LLC knows the technology they use could be a literal
game-changer.”
About Magnolia Resorts Casino Hotel
Saratoga Casino Holdings LLC (SCH) owns and operates Saratoga
Casino Hotel, in Saratoga Springs, NY; Saratoga Casino Black Hawk,
located in the historic town of Black Hawk, CO; and Magnolia Bluffs
Casino Hotel, situated along the Mississippi River in Natchez,
Mississippi. Combined, SCH properties include approximately 175,000
square feet of casino gaming space with over 2,100 slot machines,
table games, a poker room and two sportsbooks. SCH also offers
multiple entertainment options including restaurants and bars, a
harness track, two hotels, over 6,000 sq. ft. of meeting and event
space, and a night club.
About Agilysys
Agilysys is well known for its long heritage of
hospitality-focused technology innovation. The Company delivers
modular and integrated software solutions and expertise to
businesses seeking to maximize Return on Experience (ROE) through
hospitality encounters that are both personal and profitable. Over
time, customers achieve High Return Hospitality by consistently
delighting guests, retaining staff and growing margins. Customers
around the world include: branded and independent hotels;
multi-amenity resort properties; casinos; property, hotel and
resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. The Agilysys
Hospitality Cloud™ combines core operational systems for property
management (PMS), point-of-sale (POS) and Inventory and Procurement
(I&P) with Experience Enhancers™ that meaningfully improve
interactions for guests and employees across dimensions such as
digital access, mobile convenience, self-service control, personal
choice, payment options, service coverage and real-time insights to
improve decisions. Core solutions and Experience Enhancers are
combined in Hospitality Solution Studios™ tailored to specific
hospitality settings and business needs. www.agilysys.com
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231005970588/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com Kaylee Sims, Arketi Group,
404-697-0137, ksims@arketi.com Investors: Jessica Hennessy,
Agilysys, Inc., 770-810-6116, jessica.hennessy@agilysys.com or
investorrelations@agilysys.com
Agilysys (NASDAQ:AGYS)
Historical Stock Chart
From Jun 2024 to Jul 2024
Agilysys (NASDAQ:AGYS)
Historical Stock Chart
From Jul 2023 to Jul 2024