As Gaming Increases in Popularity,
Milwaukee-based, Native American-owned Property Leans on Agilysys
Hospitality Tech Provider to Grow and Succeed
Bleisure travel has been deemed a pandemic silver lining,
according to The Year of “New” Traveler report from the American
Hotel and Lodging Association (AHLA), published in 2022. Although
combining leisure and business travel wasn’t a new concept before
2020, such arrangements have become more commonplace as multi-day
bleisure trips are a new travel norm.
Further, today’s traveler wants it all from their lodging and
travel provider. While cleanliness and safety are table stakes,
they also crave multiple amenity options like dining at different
price points, gaming, retail shopping, theater-style shows and spa
treatments. Bleisure travelers not only want the additional
amenities, but they also desire access to self-booking and
self-service technology, to make the most of their time between
business and leisure.
Potawatomi Casino Hotel, located in downtown Milwaukee, is one
such property that not only provides several on-site amenities but
has implemented hospitality technology to create guest and employee
champions at every touchpoint. Potawatomi Casino Hotel, one of
Wisconsin’s most popular entertainment destinations featuring more
than 1.1 million square feet, chose to replace systems previously
in use with two award-winning point-of-sale (POS) systems from
Agilysys to optimize food and beverage interactions and enhance
guest and staff experiences.
Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of
hospitality software solutions that delivers High Return
Hospitality. Its latest point-of-sale (POS) systems combine highly
interactive terminal and tablet touchscreen applications supporting
Windows, Android and iOS devices and includes strong information
security for data protection. The robust reporting and analysis
features, extensive enterprise-grade menu and item configuration
capabilities and multi-language support help drive service
flexibility and increased operational efficiency.
Since installing the POS platforms from the Agilysys Hospitality
Core Collection™, Potawatomi Casino Hotel staff have been able to
provide enhanced experiences throughout the property that serves 6
million-plus guest visits annually. The property, owned and
operated by the Forest County Potawatomi Community, features:
- Gaming, which includes state-of-the art slot machines, bingo,
table games and a temporary sportsbook.
- Restaurants and bars, including the four-star Dream Dance
Steakhouse Canal Street Café, authentic Asian noodle and sushi bar
RuYi and The Potawatomi Marketplace.
- Entertainment at several on-site venues, such as the 1,500-seat
Potawatomi Event Center and nightlife hot spot Bar 360.
- Deluxe amenities at its 500-room, 19-story hotel, including 75
suites, some of which offer stunning views if the Milwaukee skyline
and Lake Michigan.
- Full-service catering for corporate and social events.
With such a large, comprehensive enterprise, the 3,000-employee
Potawatomi Casino Hotel has improved guest and staff experience by
investing in Agilysys’ mobile food & beverage ordering and
kiosk systems, resulting in better reviews, increased satisfaction
and greater on-property spend.
“Coming off the pandemic, guests want it all, and technology
helps us deliver,” said Garret Finocchiaro, CIO at Potawatomi
Casino Hotel. “We are in a much better position to create the High
Return Hospitality experiences they expect with Agilysys’ POS
solutions at staff members’ fingertips. Additionally, such
technology helps us attract and retain top talent in a tight labor
market in a growing sector.”
The U.S. Bureau Labor Statistics reports overall employment in
the gaming industry is expected to increase 17% from 2021 to 2022 —
quicker than the average for all occupations. As such, Potawatomi
Casino Hotel management understands the need for
hospitality-specific solutions to up the proverbial ante to keep
staff — and guest — satisfied in this growing industry.
“Potawatomi Casino Hotel understands the need to deliver Return
on Experience so the millions of visitors and guests that come
through its doors receive such amazing interactions and memories
that they post on social, tell their friends about it and come back
for more,” Darren Student, Vice President Sales, Agilysys. “We
can’t wait to see how this amazing property continues to grow as we
move into a long-term partnership and the company invests in a
comprehensive suite of Agilysys hospitality solutions that deliver
greater guest and staff loyalty.”
About Potawatomi Hotel & Casino
Set in the heart of Milwaukee, Potawatomi Casino Hotel is
Wisconsin’s premier entertainment destination, offering guests the
best in gaming, dining and entertainment. The property features a
500-room, 19-story hotel, the second largest hotel in Milwaukee; a
new sports betting operation; and more than 60,000 sq. feet of
event space. In 2022 Potawatomi announced a $100 million renovation
project of the casino’s third floor, which is scheduled to be
complete in 2023. To discover more visit www.paysbig.com.
About Return on Experience (ROE)
When it comes to software, most resorts talk about return on
investment (ROI). In hospitality, short-term ROI is table stakes.
Return on Experience (ROE), provided through Agilysys software,
ensures every experience at every touchpoint creates a champion –
not a critic – for both guests and staff members alike. This way,
guests do more, spend more and have a higher intent to return and
recommend on Yelp, Trip Advisor and other popular platforms. Check
out our 30-deep Experiencer Enhancers™ Collection, along with our
venue-specific Hospitality Solutions™ designed to maximize your
specific need.
About Agilysys
Agilysys is well known for its long heritage of
hospitality-focused technology innovation. The Company delivers
modular and integrated software solutions and expertise to
businesses seeking to maximize Return on Experience (ROE) through
hospitality encounters that are both personal and profitable. Over
time, customers achieve High Return Hospitality by consistently
delighting guests, retaining staff and growing margins. Customers
around the world include: branded and independent hotels;
multi-amenity resort properties; casinos; property, hotel and
resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. The Agilysys
Hospitality Cloud™ combines core operational systems for property
management (PMS), point-of-sale (POS) and Inventory and Procurement
(I&P) with Experience Enhancers™ that meaningfully improve
interactions for guests and employees across dimensions such as
digital access, mobile convenience, self-service control, personal
choice, payment options, service coverage and real-time insights to
improve decisions. Core solutions and Experience Enhancers are
selectively combined in Hospitality Solution Studios™ tailored to
specific hospitality settings and business needs.
www.agilysys.com
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version on businesswire.com: https://www.businesswire.com/news/home/20230815569474/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com Kaylee Sims, Arketi Group (for
Agilysys), 404-697-0137, ksims@arketi.com
Investors: Jessica Hennessy, Agilysys, Inc., 770-810-6116,
jessica.hennessy@agilysys.com
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