Hospitality Technology Innovator Agilysys Demonstrates How Hotels And Resorts Are Using Technology To Elevate Return On Experience (ROE) Across Six Key Hospitality Moments
June 26 2023 - 4:02PM
Business Wire
– Demonstrations and eBook available in
Agilysys Booth #1039 at AHLA’s The Hospitality Show –
Despite rising economic headwinds from elevated inflation in
2023, a 2023 EY report Hospitality Industry Looks Strong for 2023 –
Despite Recession Fears predicts continued strong performance for
the hospitality industry throughout 2023 while also cautioning,
“The industry should continue to focus on efficiencies at the hotel
and corporate levels, prioritizing customer experience, analytics
and automation.”
In booth #1309 at the American Hotel & Lodging Association’s
(AHLA’s) The Hospitality Show June 27-29 at the Venetian Resort in
Las Vegas, Agilysys, Inc. (Nasdaq: AGYS), will demonstrate
solutions that help hospitality organizations follow the EY advice
to improve customer experience while also streamlining costs.
Technologies demonstrated will include Property Management
Systems (PMS), Point-of-Sale Systems (POS), Inventory and
Procurement Systems (I&P) and numerous digital, mobile,
self-service and analytics applications that elevate guest and
staff experiences, enable properties to counterbalance staffing
constraints, create insights that fuel continuous improvement and
go beyond delivering return on investment (ROI) to add emotional
and personal dividends to financial returns, maximizing return on
experience (ROE).
The advantages of equipping people with technology will be
demonstrated against the backdrop of six key hospitality moments,
each of which is further explored in Agilysys’ exclusive report
Joining People and Technology to Elevate Hospitality Return on
Experience (ROE): 6 Key Moments to Get Right. Copies will be
available in Agilysys booth and can be downloaded here.
The six key moments properties must elevate each present an
opportunity to strike the right balance between offering
self-service through digital and mobile technology and providing
in-person engagement with technology equipped personnel.
- Key Hospitality Moment #1:
Booking — The report advises hotels and resorts to pair
technology and people to make booking comprehensive, flexible and
personal. The booking process begins well before travelers leave
their homes and presents the opportunity to elevate profitability
and guest goodwill before arrival through personalized upgrades,
amenity offers and mobile self-service among other capabilities.
Agilysys will demonstrate Agilysys Book, a commission-free, online,
self-service booking solution that encourages upselling unlimited
amenities such as room upgrades, spa treatments, golf tee times,
dining reservations, activity appointments and other options. The
solution enables properties to create integrated guest itineraries
that make it easier for each guest to view and manage their
complete schedule across all activities, amenities and reservation
times during their visit.
- Key Hospitality Moment #2:
Check-In — Making check-in fast and line-free is a top
recommendation in the Agilysys report. Although some guests prefer
the traditional check-in interactions that occur at a front desk,
many others prefer self-service check-in through a kiosk or on a
mobile phone so they can bypass the front desk altogether and go
straight to their rooms. Agilysys will demonstrate how Agilysys
PMS, Agilysys Express Mobile and Agilysys Express Kiosk, solutions
elevate check-in experiences through in-person and self-service
options that enable fast, frictionless check-in and line-free
experiences even when guest volume is high and staff is
constrained.
- Key Hospitality Moment #3:
Service —The Agilysys report emphasizes that guests
expect hospitality services to be always-on, digitally requestable,
and available when and where they prefer. Agilysys Service
demonstrations will show how both guest and staff experiences are
improved through mobile texting communication between guests and
staff; real-time task reminders; and synchronized schedules for
maintenance requests, housekeeping priorities and preventative
service. Agilysys Service won the Gold Award for Best
Productivity-Enhancement Technology from Global Gaming Business
Magazine (2020). The honor recognizes the solution that most
improves staff and operational efficiency while enhancing the guest
experience.
- Key Hospitality Moment #4: Food &
Beverage — Food and Beverage experiences represent a
large portion of hospitality services, with consumer expectations
centering on convenience, access and immediacy. Agilysys advises
properties to keep Food and Beverage convenient, cashless and
contactless to improve profit margins and overcome labor
constraints. Agilisys IG Kiosk will illustrate the always available
food-and-beverage self-service that guests desire. This
guest-facing food and beverage order-and-pay kiosk gives guests the
freedom to browse and select visually depicted menu items, place
orders and pay using a variety of payment options, all without
requiring staff assistance. Agilysys IG OnDemand demonstrations
will show the revenue uplift, guest satisfaction improvements and
staff efficiency that derive from enable guests to order and pay
for food and beverage items on their mobile devices. Guests can
place orders and receive delivery across a variety of property
venues. They also can request self-pickup or delivery to their
rooms or anywhere property wide. Agilysys IG PanOptic Kiosk will
demonstrate the ultimate guest convenience provided through an
AI-informed, intelligent self-checkout kiosk that eliminates
tedious hand-scanning of individual items. Instead, guests place
multiple items on a tray to be optically recognized, priced and
totaled for payment. Agilysys Pay will demonstrate the advantages
of using a secure payment processing platform that enables
properties to choose to connect to their preferred payment gateways
to ensure PCI-validated payment that adheres to the most current
payment security requirements. Agilysys IG Quick Pay demonstrations
will show the advantage of offering a touchless food & beverage
payment application that enables guests to use their own mobile
devices to pay for restaurant meals without assistance, freeing
wait staff to serve more guests and enabling increased table turns
by speeding check-outs.
- Key Hospitality Moment #5: Check-Out — Just as it
applies to check-in procedures, check-out and departure procedures
must offer choice and convenience with lines and delays. The goal
is to enable guests to be on their way without delay while still
providing all the detailed folio information and proof of payment
guests require. Agilysys PMS, Agilysys Express Mobile and Agilysys
Express Kiosk demonstrations will illustrate both check-in and
check-out ROE advantages.
- Key Hospitality Moment #6: Post Experience — Elevating
post-departure guest interactions to make them personalized and
compelling heightens positive reviews and encourages return visits
during which guests are likely to do and spend more than they did
during the initial visit. Now is the time to encourage returns by
granting rewards for survey completions, positive comments and
reviews on social sites, and referrals to friends and family.
Promoting relevant upcoming specials or experiences your data shows
the guest will enjoy and offering discount offers as a loyalty perk
are solid revenue-boosting actions. Agilysys Loyalty &
Promotions demonstrations will show how to leverage guest
preferences to tailor personalized offers that drive repeat stays,
greater spend and stronger reviews. Agilysys Digital Marketing
demonstrations will show how to use email and SMS marketing
communications to strengthen relationships with personalized offers
and content, gather guest feedback and analyze guest data to deepen
understanding of guest preferences to shape promotions for future
visits. Guest messages can be tailored to a guest’s history of
experiences at the property to expand revenue opportunities. An
intuitive, drag-and-drop message editor enables staff to quickly
create mobile and desktop templates to deliver offers using the
property’s branding. Agilysys Analyze demonstrations will show the
advantages of leveraging real-time visibility into guest
preferences, activity, spending and history. Integration with
Agilysys InfoGenesis and Agilysys PMS facilitates identifying
revenue and performance problems as well as opportunities.
Easy-to-tailor dashboards simplify monitoring Key Performance
Indicators (KPIs) and identifying trends.
Rohith Kori, Agilysys Vice President, Solution Strategy, noted,
“Equipping hospitality employees and guests with the right
technology has become increasingly essential to meet increasing
expectations for exceptional travel experiences. Whether a property
chooses to assemble an end-to-end technology ecosystem from
multiple vendors or chooses to partner with a provider able to
deliver a comprehensive hospitality technology ecosystem, to run
efficiently and profitably they must invest to provide experiences
that are personalized, digital, mobile and convenient.”
About AHLA
The American Hotel & Lodging Association (AHLA) is the
largest hotel association in America, representing more than 30,000
members from all segments of the industry nationwide – including
iconic global brands, 80% of all franchised hotels and the 16
largest hotel companies in the U.S. Headquartered in Washington,
D.C., AHLA focuses on strategic advocacy, communications support
and workforce development programs to move the industry forward.
Learn more at www.ahla.com.
About Agilysys
Agilysys is well known for its long heritage of
hospitality-focused technology innovation. The Company delivers
modular and integrated software solutions and expertise to
businesses seeking to maximize Return on Experience (ROE) through
hospitality encounters that are both personal and profitable. Over
time, customers achieve High Return Hospitality by consistently
delighting guests, retaining staff and growing margins. Customers
around the world include: branded and independent hotels;
multi-amenity resort properties; casinos; property, hotel and
resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. The Agilysys
Hospitality Cloud™ combines core operational systems for property
management (PMS), point-of-sale (POS) and Inventory and Procurement
(I&P) with Experience Enhancers™ that meaningfully improve
interactions for guests and employees across dimensions such as
digital access, mobile convenience, self-service control, personal
choice, payment options, service coverage and real-time insights to
improve decisions. Core solutions and Experience Enhancers are
combined in Hospitality Solution Studios™ tailored to specific
hospitality settings and business needs. www.agilysys.com
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version on businesswire.com: https://www.businesswire.com/news/home/20230626379512/en/
Media: Jen Reeves, Agilysys, Inc., 770-810-6007,
jennifer.reeves@agilysys.com
Investors: Jessica Hennessy, Agilysys, Inc.,
770-810-6116, jessica.hennessy@agilysys.com or
investorrelations@agilysys.com
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