Twilio Welcomes Joyce Kim as Chief Marketing Officer
May 16 2022 - 9:58AM
Business Wire
Twilio (NYSE: TWLO) (LTSE: TWLO), the customer engagement
platform that drives real-time, personalized experiences for
today’s leading brands, today announced Joyce Kim will be joining
the company as Chief Marketing Officer, reporting to President of
Revenue, Elena Donio. As Chief Marketing Officer, Kim will lead
global marketing as the company executes its vision of becoming the
leader in the emerging customer engagement category.
“It’s a crucial time for Twilio as we look to scale and embrace
the unique opportunity to define a new category in technology,”
said Elena Donio, President of Revenue. “With decades of experience
across SaaS product positioning, demand generation and large scale
developer community engagement, Joyce’s expertise directly lends
itself to leading Twilio’s growing, global marketing organization.
Joyce brings a great energy to Twilio, and I can’t wait to see what
she builds.”
Joyce Kim joins Twilio from Genesys, where she also served as
Chief Marketing Officer and was responsible for driving market
expansion and enterprise revenue growth. Prior to Genesys, Kim was
Chief Digital & Marketing Officer for Arm, where she led the
enterprise-wide digital transformation and global marketing
strategy with one of the largest developer ecosystems in the world.
She also serves as a member of the board of directors and the audit
committee at Quicklogic corporation (QUIK), the nonprofit Bring Me
A Book, and is a member of the Fast Company Executive Board.
“Twilio is taking on one of the most interesting challenges in
the enterprise software space today -- powering data-driven,
personalized customer experiences at every stage of the journey,”
said Joyce Kim. “No company has ignited the developer spirit better
than Twilio, and there is a giant opportunity ahead to bring this
innovation into the enterprise. Twilio is driving the future of the
customer engagement market and category, and I can't wait to be
part of it.”
About Twilio
Today’s leading companies trust Twilio’s Customer Engagement
Platform (CEP) to build direct, personalized relationships with
their customers everywhere in the world. Twilio’s leading
communications APIs enable companies to engage with their customers
across voice, conversations, messaging, video and email. Twilio
Segment, the leading Customer Data Platform, allows companies to
create highly personalized interactions and automated customer
profiles based on first-party data from multiple channels. Twilio
enables companies to use communications and data to add
intelligence to every step of the customer journey, from sales to
marketing to growth, customer service and many more engagement use
cases in a flexible, programmatic way. Across 180 countries,
millions of developers and hundreds of thousands of businesses use
Twilio to create magical experiences for their customers.
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Media Contacts: Amanda Ramos press@twilio.com
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