Accolade & Humana Integrate their Solutions to Optimize the Consumer Experience & Control Healthcare Spend for Self-funded Em...
March 15 2019 - 6:00AM
Business Wire
Accolade’s Open Service and Technology Platform
Brings Humana a Flexible Population Health Approach that Creates an
Exceptional and Personalized Member Experience
Accolade and Humana Inc. (NYSE: HUM) announced today that the
two companies will integrate their capabilities to create a
differentiated healthcare and benefits experience for consumers.
The companies will bring employers and their health plan members
the benefit of Humana’s provider networks and innovative medical,
dental, pharmacy, Employee Assistance Program (EAP), Work-life
Services, and Go365 wellness reward program capabilities together
with Accolade’s robust member engagement services and integrated
health and benefits partner programs.
With a mission to dramatically improve consumer engagement,
experience, outcomes and costs in healthcare, Humana with Accolade
leverages an open and intelligent platform and a personalized
advocacy solution to create a whole person, whole population health
offering for its self-funded employer clients, their employees and
families.
Using an innovative and open approach to healthcare, Humana will
integrate a rich array of data on Accolade’s platform. The Accolade
platform leverages advanced machine learning intelligence that
produces highly personalized and targeted services across an entire
member population, with the goal of reducing complexity and waste.
With dedicated Health Assistants and Clinicians, mobile and online
messaging, a fully integrated benefits center, member activation
campaigns and intelligent insights, Accolade has shown up to a
30-percent lift in program utilization, along with achieving
measurable member satisfaction and cost savings.
“The cost structure and consumer experience in healthcare can
only improve when companies across the industry collaborate,
integrate data, promote best-in-class services, and put the
consumer first,” said Rob Cavanaugh, Accolade President. “Humana
recognizes that innovation breeds results that benefit everyone –
most importantly their members, who must make difficult healthcare
decisions as they navigate the healthcare system. Humana and
Accolade are pioneering change for consumers, employers, providers
and the industry as a whole, and we’re happy to advance this
important change together.”
“Humana is taking a major step forward in reinventing the way
healthcare is experienced by employees and their families by
expanding our solution in partnership with Accolade,” said Chris
Hunter, president of Humana’s Group and Specialty Segment.
“Building on our own successful service model, we expect our Humana
with Accolade service to be the standard of excellence for health
plans, employers and consumers in a new open and collaborative
era.”
The open and connected Accolade platform brings together
innovation across the healthcare landscape, bringing employers and
their health plan members the benefit of more than 100 solutions,
such as price transparency, provider search, telemedicine,
wellness, maternity, centers of excellence, disability and leave,
and more. Humana with Accolade will bring employers a personalized
service based on the specific healthcare and benefits needs of
their entire employee and family populations, while enhancing their
business.
Humana with Accolade will launch initially in the Milwaukee,
Wis., and Cincinnati, Ohio, areas. For more information on Humana
with Accolade, please visit www.accolade.com/contact.
About Accolade
Accolade is a personalized health and benefits solution that can
dramatically improve the experience, outcomes and cost of
healthcare for employers, health plans and their members. With a
unique blend of compassionate advisors, clinical experts and
intelligent technologies, we engage individuals and families in
their health, establish trust, and influence their decisions at
every stage of care. Accolade connects the widest array of personal
health data and programs to present a single point of entry to the
most effective health and benefits resources, while coordinating
with providers at every step. Accolade consistently achieves 60 and
higher Net Promoter Scores, 98% consumer satisfaction ratings, and
up to 15% employer cost savings. Accolade has been recognized as
one of the nation's 25 most promising companies by Forbes, a
fastest-growing private healthcare company by Inc. 5000, and is
consistently rated a Top Workplace across the country. For more
information, visit www.accolade.com.
About Humana
Humana Inc. is committed to helping our millions of medical and
specialty members achieve their best health. Our successful history
in care delivery and health plan administration is helping us
create a new kind of integrated care with the power to improve
health and well-being and lower costs. Our efforts are leading to a
better quality of life for people with Medicare, families,
individuals, military service personnel, and communities at
large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site
at www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission
filings
- Most recent investor conference
presentations
- Quarterly earnings news releases and
conference calls
- Calendar of events
- Corporate Governance information
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AccoladeMegan
TorresMegan.torres@accolade.com206.679.9630
HumanaMark MathisMmathis@humana.com312-441-5010
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