Aetna Announces Additional Hurricane Florence Resources
September 13 2018 - 4:58PM
Business Wire
Aetna Foundation Provides $100,000 Contribution
to the North Carolina Disaster Relief Fund
Aetna (NYSE: AET) is offering additional assistance to members
in Maryland, Georgia and Washington, D.C. ahead of Hurricane
Florence making landfall. Earlier this week, Aetna modified its
policies for members in North Carolina, South Carolina and
Virginia.
Aetna members in NC, SC, VA, MD, GA and Washington, D.C. can
refill their prescriptions early, if needed. Members who use
Aetna’s mail-order pharmacy can either get a prescription at an
alternate delivery location or refill a prescription that may have
been lost, damaged or destroyed.
Aetna professionals who have experience dealing with traumatic
events are also available to help. The company has opened its
Resources for Living services to those affected by Hurricane
Florence, regardless of whether they are Aetna members or not.
Individuals can call 1-833-327-AETNA (1-833-327-2386) for
assistance with finding available shelters, accessing government
resources and seeking referrals or help to cope with the emotional
impact of Hurricane Florence.
The Aetna Foundation, today, announced it will make a $100,000
contribution to the North Carolina Disaster Relief Fund. The
Disaster Relief Fund provides statewide disaster relief services
including the repair and redevelopment of residences damaged by
significant storms such as Hurricane Florence.
Through the company’s Disaster Response matching gift program,
the Aetna Foundation will also match employees’ disaster relief
donations dollar-for-dollar (up to $5,000 per donor per year) to
any U.S.-based nonprofit providing hurricane-related disaster
relief.
The company will monitor the impact Hurricane Florence has on
its network doctors, hospitals and other health care providers, and
make further modifications to its policies as necessary to ensure
members have access to care. Aetna has and will continue to adjust
its policies to comply with any local, state or federal disaster
executive orders or regulations issued related to these
catastrophic events.
In addition, to aid members during this difficult time, Teladoc
is offering access to general medical care at no charge for
residents of the evacuation zones. To receive care, individuals
should call the designated hotline, (855) 756-8708, or visit
teladoc.com/Florence for more information.
Aetna members and health care providers affected by the
hurricane who need care or other assistance can reach the company
at the following toll-free numbers:
- Aetna Member Services: Call
the number printed on your ID card*. If ID card is unavailable,
call 1-800-443-AETNA (1-800-443-2386).
- Rx Member Services and Aetna Rx Home
Delivery Customer Service: 1-888-RX AETNA
(1-888-792-3862)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Student Assistance
Program: 1-877-351-7889
- Aetna
Dental: 1-877-238-6200
- Aetna Vision Preferred: 1-
866-652-0018
- Health care providers should contact
the Provider Service Centers:– Indemnity and PPO-based benefit
plans: 1-888-MD-AETNA (1-888-632-3862)– HMO benefit plans:
1-800-624-0756
- Coventry Health Plans:
- Commercial HMO and PPO Plans
1-866-847-8235
- Medicare Advantage Plans
1-800-847-3995
- Coventry National and First Health
Plans 1-800-937-6824
* Members can find replacement ID cards and access
to a Personal Health Record on Aetna’s secure member site Aetna
Navigator™. Log in on Aetna’s home page.
About Aetna
Aetna is one of the nation's leading diversified health care
benefits companies, serving an estimated 38.8 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental
and behavioral health plans, and medical management capabilities,
Medicaid health care management services, workers' compensation
administrative services and health information technology products
and services. Aetna's customers include employer groups,
individuals, college students, part-time and hourly workers, health
plans, health care providers, governmental units,
government-sponsored plans, labor groups and expatriates. For more
information, see www.aetna.com and learn about how Aetna is helping
to build a healthier world. @AetnaNews
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version on businesswire.com: https://www.businesswire.com/news/home/20180913006068/en/
Aetna Media Contact:Shelly Bendit,
212-457-0635BenditS@aetna.com
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