FORT LAUDERDALE, Fla.,
Jan. 13, 2021 /PRNewswire-PRWeb/ --
i-payout is the world's leading provider of customized SaaS
software for global disbursements and related, payment management
solutions. In pursuit of one of its missions – the delivery of
highly effective and individualized Compliance and Client Support
services – the Company has added two accomplished professionals to
its managerial staff that oversee the Operations and Compliance
departments.
"I am pleased to announce that the capabilities of our
Operations department and Compliance department have been
significantly enhanced with the addition of exceptional, new
leadership," said Eddie Gonzalez,
i-payout's President and C.E.O. "Dailenys Garcia takes the reins in
Operations as department V.P. and Yizrel Melendez is now heading-up
our Compliance department in her managerial role. Both women have
accomplished a great deal as they progressed in their careers to
these new positions of responsibility."
Dailenys Garcia: Vice President – Operations. Ms. Garcia, a
5-year veteran at i-payout, has moved up through the company and
with each move she effectively managed increased responsibilities.
Most recently Dailenys served as Customer Support Manager where she
guided our 24/7 Customer Support Center. Customer Support
Representatives provide assistance to the users of i-payout global
payments system. A great many of those system users are located
around the world. And because of that the Company's Customer
Service Reps provide that support in the native languages of 60
different countries. One of Dailenys' accomplishments was the
establishment of challenging Key Performance Indicators that focus
on shortening the already rapid time-to-resolution of help
requests. Dailenys effectively managed processes and staff to
ensure that those KPIs were met and exceeded.
Dailenys' versatility will serve her well as she guides the
multi-faceted responsibilities of the Operations department. As a
result of leading the Customer Service department, she fully
understands what it takes to fulfill our customers' needs. Going
forward, she will help shape the work flows in Operations to
further elevate our ability to meet the needs of our clients and
work effectively with external partners. She guides a team of
Client Support Specialists in the Operations department who are
personally assigned to individual clients. They, proactively, reach
out to their assigned clients to help them get the maximum benefits
from our software.
Yizrel Melendez: Department Manager – Compliance. Ms. Melendez
comes to i-payout after serving with distinction at Citi Bank for
just under 4 years. Prior to that she worked in the Compliance
department at Bank of America for 7 years during her 10 year tenure
with them. As a Lead Analyst at Citi, Yizrel focused on high-risk
international clients and jurisdictions - ensuring that all
profiles where complying with Bank Secrecy Act, U.S., Patriot Act,
KYC and Anti-Money-Laundering laws in the
United States. Yizrel developed training materials at Citi
for the AML Compliance unit to ensure that evaluations and
investigations were carried using the appropriate, mandated
procedures and documentations as required by jurisdictions around
the world.
About i-payout
i-payout is the world's leading financial software company
providing a custom platform that facilities global payments. It
serves multi-national clients in over 180 countries. System users
have over 40 ways to make payments, worldwide. In addition to
payment disbursal and related payment management services, the
Company's suite of solutions covers regulatory compliance,
fraud/data security, escheatment services as well as the
identification of year-end taxes due, as required by country and
regional jurisdictions.
With its headquarters in Fort
Lauderdale, Florida i-payout, now in its 15th year of
operation, is recognized for its highly adaptable software
platform. It enables the Company to fully customize payment
solutions to the specific needs of each client and shape its
processes to solve problems unique to each client. i-payout
supports a diverse group of verticals including gig networks,
insurance companies, eSports, royalties, marketplaces, clinical
trials, direct sellers, and more.
The Company was founded in 2007 by Edwin
Gonzalez, President & C.E.O. Mr. Gonzalez has held
leadership roles within the financial software industry for over 20
years. At i-payout, he collaborates with a highly accomplished
group of fintech professionals. Many of which have decades of
experience in the fintech space.
For further information visit http://i-payout.com
For inquiries write to media@i-payout.com or call (866) 218-4668
Ext 8013
Media Contact
mike house, INTERNATIONAL PAYOUT SYSTEMS INC., +1 954-513-3150
Ext: 8013, mike@i-payout.com
mike house, i-payout, 9545133150 8013, mike@i-payout.com
SOURCE i-payout