TIDMHSBA

RNS Number : 4597C

HSBC Holdings PLC

22 February 2022

Financial review

The financial review gives detailed reporting of our financial performance at Group level as well as across our different global businesses and geographical regions.

90 Financial summary

98 Global businesses and geographical regions

117 Reconciliation of alternative performance measures

Expanding opportunities beyond the branches

Mainland China has Asia's largest pool of wealth and is set to become the world's biggest life insurance market by 2030. Pinnacle is therefore critical to our ambition to be one of Asia's leading wealth managers. Colleagues run specialist seminars for our customers, using digital tablets to facilitate visiting them in their homes and offices, and are further supported by an award-winning HSBC River bespoke financial planning mobile app. We have nearly 700 digitally enabled wealth planners across five mainland cities, and are looking to accelerate the trajectory of our hiring towards a target of 3,000 planners, supported by the recent regulatory approval to take full ownership of our life insurance manufacturing joint venture.

 
Financial summary 
                                 Page 
Use of alternative performance 
 measures                          90 
-------------------------------  ---- 
Future accounting developments     90 
-------------------------------  ---- 
Critical accounting estimates 
 and judgements                    90 
-------------------------------  ---- 
Consolidated income statement      91 
-------------------------------  ---- 
Income statement commentary        92 
-------------------------------  ---- 
Consolidated balance sheet         95 
-------------------------------  ---- 
 
 
Use of alternative performance measures 
 

Our reported results are prepared in accordance with IFRSs as detailed in the financial statements starting on page 308.

To measure our performance, we supplement our IFRSs figures with non-IFRSs measures, which constitute alternative performance measures under European Securities and Markets Authority guidance and non-GAAP financial measures defined in and presented in accordance with US Securities and Exchange Commission rules and regulations. These measures include those derived from our reported results that eliminate factors that distort year-on-year comparisons. The 'adjusted performance' measure used throughout this report is described below. Definitions and calculations of other alternative performance measures are included in our 'Reconciliation of alternative performance measures' on page 117. All alternative performance measures are reconciled to the closest reported performance measure.

The global business segmental results are presented on an adjusted basis in accordance with IFRS 8 'Operating Segments' as detailed in Note 10 'Segmental analysis' on page 341.

Adjusted performance

Adjusted performance is computed by adjusting reported results for the effects of foreign currency translation differences and significant items, which both distort year-on-year comparisons.

We consider adjusted performance provides useful information for investors by aligning internal and external reporting, identifying and quantifying items management believes to be significant, and providing insight into how management assesses year-on-year performance.

Significant items

'Significant items' refers collectively to the items that management and investors would ordinarily identify and consider separately to improve the understanding of the underlying trends in the business.

The tables on pages 98 to 101 and pages 108 to 113 detail the effects of significant items on each of our global business segments, geographical regions and selected countries/territories in 2021, 2020 and 2019.

Foreign currency translation differences

Foreign currency translation differences reflect the movements of the US dollar against most major currencies during 2021.

We exclude them to derive constant currency data, allowing us to assess balance sheet and income statement performance on a like-for-like basis and better understand the underlying trends in the business.

 
Foreign currency translation differences 
 Foreign currency translation differences 
 for 2021 are computed by retranslating 
 into US dollars for non-US dollar 
 branches, subsidiaries, joint ventures 
 and associates: 
  *    the income statements for 2020 and 2019 at the 
       average rates of exchange for 2021; and 
 
 
  *    the balance sheets at 31 December 2020 and 31 
       December 2019 at the prevailing rates of exchange on 
       31 December 2021. 
 
 
 No adjustment has been made to the 
 exchange rates used to translate 
 foreign currency-denominated assets 
 and liabilities into the functional 
 currencies of any HSBC branches, 
 subsidiaries, joint ventures or 
 associates. The constant currency 
 data of HSBC's Argentinian subsidiaries 
 have not been adjusted further for 
 the impacts of hyperinflation. 
 
 
When reference is made to foreign 
 currency translation differences 
 in tables or commentaries, comparative 
 data reported in the functional 
 currencies of HSBC's operations 
 have been translated at the appropriate 
 exchange rates applied in the current 
 period on the basis described above. 
======================================== 
 
 
Future accounting developments 
 

IFRS 17 'Insurance Contracts'

IFRS 17 'Insurance Contracts' was issued in May 2017, with amendments to the standard issued in June 2020. It has been adopted for use in the EU but not yet for use in the UK. The standard sets out the requirements that an entity should apply in accounting for insurance contracts it issues and reinsurance contracts it holds. Following the amendments, IFRS 17 is effective from 1 January 2023. The Group is in the process of implementing IFRS 17. Industry practice and interpretation of the standard are still developing. Therefore, the likely impact of its implementation remains uncertain. We expect to provide an update on the likely impacts on our insurance business at or around our 2022 interim results announcement. For the purpose of planning the Group's financial resources, our initial assumption (based on analysis of the expected 2022 position) is that the accounting changes may result in a reduction in the reported profit of our insurance business by approximately two thirds on the transition to IFRS 17, albeit with a range of expected outcomes. A similar impact is expected on the equity of the insurance business, primarily reflecting the elimination of the present value of in-force business ('PVIF') asset and creation of the contractual service margin (the latter impacting tangible equity). The return on average ordinary shareholders' equity ('RoE') of the insurance business is not expected to be significantly impacted. At 31 December 2021, the equity associated with our insurance manufacturing operations was $17.0bn, including PVIF assets of $9.5bn and an associated deferred tax liability of $1.6bn. These assumptions may change significantly in the period prior to adoption of the standard.

 
Critical accounting estimates and 
 judgements 
 

The results of HSBC reflect the choice of accounting policies, assumptions and estimates that underlie the preparation of HSBC's consolidated financial statements. The significant accounting policies, including the policies which include critical accounting estimates and judgements, are described in Note 1.2 on the financial statements. The accounting policies listed below are highlighted as they involve a high degree of uncertainty and have a material impact on the financial statements:

-- Impairment of amortised cost financial assets and financial assets measured at fair value through other comprehensive income ('FVOCI'): The most significant judgements relate to defining what is considered to be a significant increase in credit risk, determining the lifetime and point of initial recognition of revolving facilities, and making assumptions and estimates to incorporate relevant information about past events, current conditions and forecasts of economic conditions. A high degree of uncertainty is involved in making estimations using assumptions that are highly subjective and very sensitive to the risk factors. See Note 1.2(i) on page 323.

-- Deferred tax assets: The most significant judgements relate to judgements made in respect of expected future profitability. See Note 1.2(l) on page 327.

-- Valuation of financial instruments: In determining the fair value of financial instruments a variety of valuation techniques are used, some of which feature significant unobservable inputs and are subject to substantial uncertainty. See Note 1.2(c) on page 321.

-- Impairment of interests in associates: Impairment testing involves significant judgement in determining the value in use, and in particular estimating the present values of cash flows expected to arise from continuing to hold the investment, based on a number of management assumptions. The most significant judgements relate to the impairment testing of our investment in Bank of Communications Co., Limited ('BoCom'). See Note 1.2(a) on page 319.

-- Impairment of goodwill and non-financial assets: A high degree of uncertainty is involved in estimating the future cash flows of the cash-generating units ('CGUs') and the rates used to discount these cash flows. See Note 1.2(a) on page 319.

-- Provisions: Significant judgement may be required due to the high degree of uncertainty associated with determining whether a present obligation exists, and estimating the probability and amount of any outflows that may arise. See Note 1.2(m) on page 328.

--

Post-employment benefit plans: The calculation of the defined benefit pension obligation involves the determination of key assumptions including discount rate, inflation rate, pension payments and deferred pensions, pay and mortality. See Note 1.2(k) on page 327.

Given the inherent uncertainties and the high level of subjectivity involved in the recognition or measurement of the items above, it is possible that the outcomes in the next financial year could differ from the expectations on which management's estimates are based, resulting in the recognition and measurement of materially different amounts from those estimated by management in these financial statements.

 
Consolidated income statement 
 
 
Summary consolidated income statement 
                                     2021                  2020                   2019                   2018                   2017 
                                       $m                    $m                     $m                     $m                     $m 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net interest 
 income                            26,489                27,578                 30,462                 30,489                 28,176 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net fee income                     13,097                11,874                 12,023                 12,620                 12,811 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net income from 
 financial 
 instruments held 
 for trading or 
 managed on a 
 fair value 
 basis                              7,744                 9,582                 10,231                  9,531                  8,426 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net 
 income/(expense) 
 from assets and 
 liabilities 
 of insurance 
 businesses, 
 including 
 related 
 derivatives, 
 measured at fair 
 value through 
 profit or loss                     4,053                 2,081                  3,478                (1,488)                  2,836 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Change in fair 
 value of 
 designated debt 
 and related 
 derivatives(1)                     (182)                   231                     90                   (97)                    155 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Changes in fair 
 value of other 
 financial 
 instruments 
 mandatorily 
 measured at fair 
 value through 
 profit or loss                       798                   455                    812                    695                    N/A 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Gains less losses 
 from financial 
 investments                          569                   653                    335                    218                  1,150 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net insurance 
 premium income                    10,870                10,093                 10,636                 10,659                  9,779 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Other operating 
 income/(expense)                     502                   527                  2,957                    960                    443 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Total operating 
 income                            63,940                63,074                 71,024                 63,587                 63,776 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net insurance 
 claims and 
 benefits paid 
 and movement in 
 liabilities to 
 policyholders                   (14,388)              (12,645)               (14,926)                (9,807)               (12,331) 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net operating 
 income before 
 change in 
 expected 
 credit losses 
 and other 
 credit 
 impairment 
 charges/Loan 
 impairment 
 charges and 
 other credit 
 risk 
 provisions(2)                     49,552                50,429                 56,098                 53,780                 51,445 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Change in 
 expected credit 
 losses and other 
 credit 
 impairment 
 charges                              928               (8,817)                (2,756)                (1,767)                    N/A 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Loan impairment 
 charges and 
 other credit 
 risk provisions                      N/A                   N/A                    N/A                    N/A                (1,769) 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Net operating 
 income                            50,480                41,612                 53,342                 52,013                 49,676 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Total operating 
 expenses 
 excluding 
 impairment 
 of goodwill and 
 other intangible 
 assets                          (33,887)              (33,044)               (34,955)               (34,622)               (34,849) 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Impairment of 
 goodwill and 
 other intangible 
 assets                             (733)               (1,388)                (7,394)                   (37)                   (35) 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Operating profit                   15,860                 7,180                 10,993                 17,354                 14,792 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Share of profit 
 in associates 
 and joint 
 ventures                           3,046                 1,597                  2,354                  2,536                  2,375 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Profit before tax                  18,906                 8,777                 13,347                 19,890                 17,167 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Tax expense                       (4,213)               (2,678)                (4,639)                (4,865)                (5,288) 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Profit for the 
 year                              14,693                 6,099                  8,708                 15,025                 11,879 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Attributable to: 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
- ordinary 
 shareholders of 
 the parent 
 company                           12,607                 3,898                  5,969                 12,608                  9,683 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
- preference 
 shareholders of 
 the parent 
 company                                7                    90                     90                     90                     90 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
- other equity 
 holders                            1,303                 1,241                  1,324                  1,029                  1,025 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
- non-controlling 
 interests                            776                   870                  1,325                  1,298                  1,081 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
Profit for the 
 year                              14,693                 6,099                  8,708                 15,025                 11,879 
-----------------  ----------------------  --------------------  ---------------------  ---------------------  --------------------- 
 
 
Five-year financial information 
                                2021                  2020                  2019                  2018                  2017 
                                   $                     $                     $                     $                     $ 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
Basic earnings 
 per share                      0.62                  0.19                  0.30                  0.63                  0.48 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
Diluted 
 earnings per 
 share                          0.62                  0.19                  0.30                  0.63                  0.48 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
Dividends per 
 ordinary 
 share (paid 
 in the 
 period)(3)                     0.22                     -                  0.51                  0.51                  0.51 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
                                   %%                                          %%                                          % 
--------------  --------------------   -------------------  --------------------   -------------------  -------------------- 
Dividend 
 payout 
 ratio(4)                       40.3                  78.9                 100.0                  81.0                 106.3 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
Post-tax 
 return on 
 average total 
 assets                          0.5                   0.2                   0.3                   0.6                   0.5 
-------------- 
Return on 
 average 
 ordinary 
 shareholders' 
 equity                          7.1                   2.3                   3.6                   7.7                   5.9 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
Return on 
 average 
 tangible 
 equity                          8.3                   3.1                   8.4                   8.6                   6.8 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
Effective tax 
 rate                           22.3                  30.5                  34.8                  24.5                  30.8 
--------------  --------------------  --------------------  --------------------  --------------------  -------------------- 
 

1 The debt instruments, issued for funding purposes, are designated under the fair value option to reduce an accounting mismatch.

2 Net operating income before change in expected credit losses and other credit impairment charges/Loan impairment charges and other credit risk provisions, also referred to as revenue.

3 Includes an interim dividend of $0.07 per ordinary share in respect of the financial year ending 31 December 2021, paid in September 2021, and an interim dividend of $0.15 per ordinary share in respect of the financial year ending 31 December 2020, paid in April 2021.

4 Dividend per ordinary share, in respect of the period, expressed as a percentage of basic earning per share.

Unless stated otherwise, all tables in the Annual Report and Accounts 2021 are presented on a reported basis.

For a summary of our financial performance in 2021, see page 27.

For further financial performance data for each global business and geographical region, see pages 98 to 101 and 106 to 116 respectively. The global business segmental results are presented on an adjusted basis in accordance with IFRS 8 'Operating Segments', in Note 10: Segmental analysis on page 341.

 
Income statement commentary 
 

The following commentary compares Group financial performance for the year ended 2021 with 2020.

Net interest income

 
                                                           Year ended                                                                                  Quarter ended 
                   -------------------------------------------------------------------------------------------  ------------------------------------------------------------------------------------------- 
                                          31 Dec                         31 Dec                         31 Dec                         31 Dec                         30 Sep                         31 Dec 
                                            2021                           2020                           2019                           2021                           2021                           2020 
                                              $m                             $m                             $m                             $m                             $m                             $m 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
Interest income                           36,188                         41,756                         54,695                          9,219                          9,010                          9,301 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
Interest expense                         (9,699)                       (14,178)                       (24,233)                        (2,438)                        (2,400)                        (2,682) 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
Net interest 
 income                                   26,489                         27,578                         30,462                          6,781                          6,610                          6,619 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
Average 
 interest-earning 
 assets                                2,209,513                      2,092,900                      1,922,822                      2,251,433                      2,207,960                      2,159,003 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
                                               %%                                                            %%                                                            %% 
-----------------  -----------------------------   ----------------------------  -----------------------------   ----------------------------  ----------------------------- ---------------------------- 
Gross interest 
 yield(1)                                   1.64                           2.00                           2.84                           1.62                           1.62                           1.71 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
Less: gross 
 interest 
 payable(1)                               (0.53)                         (0.81)                         (1.48)                         (0.52)                         (0.53)                         (0.60) 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
Net interest 
 spread(2)                                  1.11                           1.19                           1.36                           1.10                           1.09                           1.11 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
Net interest 
 margin(3)                                  1.20                           1.32                           1.58                           1.19                           1.19                           1.22 
-----------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------- 
 

1 Gross interest yield is the average annualised interest rate earned on average interest-earning assets ('AIEA'). Gross interest payable is the average annualised interest cost as a percentage on average interest-bearing liabilities.

2 Net interest spread is the difference between the average annualised interest rate earned on AIEA, net of amortised premiums and loan fees, and the average annualised interest rate payable on average interest-bearing funds.

   3     Net interest margin is net interest income expressed as an annualised percentage of AIEA. 
 
Summary of interest income by type of asset 
                                          2021                                              2020                                              2019 
                    ------------------------------------------------  ------------------------------------------------  ------------------------------------------------- 
                               Average     Interest                               Average      Interest                             Average       Interest 
                               balance       income            Yield              balance        income          Yield              balance         income          Yield 
                                    $m           $m                %                   $m            $m              %                   $m             $m              % 
-----------------   ------------------  -----------  ---------------  -------------------  ------------  -------------  -------------------  -------------  ------------- 
Short-term funds 
 and 
 loans and 
 advances to 
 banks                         450,678        1,105             0.25              298,255         1,264           0.42              212,920          2,411           1.13 
------------------  ------------------  -----------  ---------------  -------------------  ------------  -------------  -------------------  -------------  ------------- 
Loans and advances 
 to 
 customers                   1,060,658       26,071             2.46            1,046,795        29,391           2.81            1,021,554         35,578           3.48 
------------------  ------------------  -----------  ---------------  -------------------  ------------  -------------  -------------------  -------------  ------------- 
Reverse repurchase 
 agreements 
 - non-trading                 206,246        1,019             0.49              221,901         1,819           0.82              224,942          4,690           2.08 
------------------  ------------------  -----------  ---------------  -------------------  ------------  -------------  -------------------  -------------  ------------- 
Financial 
 investments                   438,840        6,729             1.53              463,542         8,143           1.76              417,939         10,705           2.56 
------------------  ------------------  -----------  ---------------  -------------------  ------------  -------------  -------------------  -------------  ------------- 
Other 
 interest-earning 
 assets                         53,091        1,264             2.38               62,407         1,139           1.83               45,467          1,311           2.88 
------------------  ------------------  -----------  ---------------  -------------------  ------------  -------------  -------------------  -------------  ------------- 
Total 
 interest-earning 
 assets                      2,209,513       36,188             1.64            2,092,900        41,756           2.00            1,922,822         54,695           2.84 
------------------  ------------------  -----------  ---------------  -------------------  ------------  -------------  -------------------  -------------  ------------- 
 
 
Summary of interest expense by type of liability 
                                          2021                                                 2020                                                2019 
                   ---------------------------------------------------  --------------------------------------------------  --------------------------------------------------- 
                              Average        Interest                               Average        Interest                             Average         Interest 
                              balance         expense             Cost              balance         expense           Cost              balance          expense           Cost 
                                   $m              $m                %                   $m              $m              %                   $m               $m              % 
-----------------  ------------------  --------------  ---------------  -------------------  --------------  -------------  -------------------  ---------------  ------------- 
Deposits by 
 banks(1)                      75,671             198             0.26               65,536             330           0.50               52,515              702           1.34 
-----------------  ------------------  --------------  ---------------  -------------------  --------------  -------------  -------------------  ---------------  ------------- 
Customer 
 accounts(2)                1,362,580           4,099             0.30            1,254,249           6,478           0.52            1,149,483           11,238           0.98 
-----------------  ------------------  --------------  ---------------  -------------------  --------------  -------------  -------------------  ---------------  ------------- 
Repurchase 
 agreements - 
 non-trading                  114,201             363             0.32              125,376             963           0.77              160,850            4,023           2.50 
-----------------  ------------------  --------------  ---------------  -------------------  --------------  -------------  -------------------  ---------------  ------------- 
Debt securities 
 in issue 
 - non-trading                193,137           3,603             1.87              219,610           4,944           2.25              211,229            6,522           3.09 
-----------------  ------------------  --------------  ---------------  -------------------  --------------  -------------  -------------------  ---------------  ------------- 
Other 
 interest-bearing 
 liabilities                   70,929           1,436             2.02               76,395           1,463           1.92               59,980            1,748           2.91 
-----------------  ------------------  --------------  ---------------  -------------------  --------------  -------------  -------------------  ---------------  ------------- 
Total 
 interest-bearing 
 liabilities                1,816,518           9,699             0.53            1,741,166          14,178           0.81            1,634,057           24,233           1.48 
-----------------  ------------------  --------------  ---------------  -------------------  --------------  -------------  -------------------  ---------------  ------------- 
 
   1     Including interest-bearing bank deposits only. 
   2     Including interest-bearing customer accounts only. 

Net interest income ('NII') for 2021 was $26.5bn, a decrease of $1.1bn or 4% compared with 2020. This reflected lower average market interest rates across the major currencies compared with 2020. This was partly offset by interest income associated with the increase in average interest-earning assets ('AIEA') of $116.6bn or 5.6%.

Excluding the favourable effects of foreign currency translation differences, net interest income decreased by $1.8bn or 6.2%.

NII for the fourth quarter was $6.8bn, up 2.4% compared with the previous year. The increase was driven by a change in funding composition leading to a reduction of debt securities and an increase in lower-yielding customer deposits. This was partly offset by lower interest income on AIEA, primarily driven by a shift of balances from financial investments to lower yielding short-term funds, and reduced yields on customer loans. Compared with the previous quarter, NII was up 2.5%. The increase was mainly driven by higher interest rates on other interest-earning assets as well as growth in AIEA.

Net interest margin ('NIM') for 2021 of 1.20% was 12 basis points ('bps') lower compared with 2020 as the reduction in the yield on AIEA of 36bps was partly offset by the fall in funding costs of average interest-bearing liabilities of 28bps. The decrease in NIM in 2021 included the adverse effects of foreign currency translation differences. Excluding this, NIM fell by 11bps.

NIM for the fourth quarter of 2021 was 1.19%, down 3bps year-on-year, predominantly driven by a change in balance sheet composition towards lower yielding short-term funds and loans and advances to banks. NIM remained unchanged compared with the previous quarter.

Interest income for 2021 of $36.2bn decreased by $5.6bn or 13%, primarily due to the lower average interest rates compared with 2020 as the yield on AIEA fell by 36bps. This was partly offset by income from balance sheet growth, predominantly in Asia and the UK. In particular, balances of short-term funds and loans and advances to banks grew by $152.4bn, and loans and advances to customers grew by $13.9bn. The decrease in interest income included $0.9bn from the favourable effects of foreign currency translation differences. Excluding these, interest income decreased by $6.5bn.

Interest income of $9.2bn in the fourth quarter was down $0.1bn year-on-year. The decline was predominantly driven by a change in the balance sheet composition where high-yielding financial investments decreased by $33.8bn, while low-yielding short-term funds and loans and advances to banks increased by $138.8bn. Compared with the previous quarter interest income was up $0.2bn, mainly due to improved yield on other interest-earning assets, as well as growth in AIEA.

Interest expense for 2021 of $9.7bn represented a decrease by $4.5bn or 32% compared with 2020. This reflected a decrease in funding costs of 28bps, mainly arising from lower interest rates paid on interest-bearing customer accounts, debt securities in issue and repurchase agreements. Funding costs further declined due to a change in funding composition from debt securities to low-yielding customer deposits, which grew by $108bn, predominantly in Asia and Europe. The decrease in interest expense included the adverse effects of foreign currency translation differences of $0.3bn. Excluding this, interest expense decreased by $4.8bn.

Interest expense of $2.4bn in the fourth quarter of 2021 was down $0.2bn year-on-year. The decline was predominantly driven by an improved funding mix, with additional funding from lower costing customer accounts, coupled with the impact of lower market interest rates. Compared with the previous quarter, the interest expense was materially unchanged.

Net fee income of $13.1bn was $1.2bn higher than in 2020, and included a favourable impact from foreign currency translation differences of $0.3bn. Net fee income grew in all of our global businesses.

In WPB, net fee income increased by $0.5bn. Fee income grew, mainly in Wealth, as improved market sentiment resulted in increased customer demand. This increase included higher fee income from funds under management, notably in Hong Kong, the UK and France, and from unit trusts in Asia. Cards income grew as spending increased compared with 2020. This also resulted in higher fee expense.

In CMB, net fee income increased by $0.4bn. Fee income increased from credit facilities, as well as from trade products, as global trade volumes recovered during 2021. Income from account services and remittances also rose as customer activity increased.

In GBM, net fee income increased by $0.3bn. This was driven by higher fee income from growth in corporate finance activity and in account services, which included higher activity from transaction banking clients. Fee income also increased in remittances, credit facilities, funds under management and global custody, reflecting a higher level of client activity compared with 2020.

Net income from financial instruments held for trading or managed on a fair value basis of $7.7bn was $1.8bn lower compared with 2020 and included adverse fair value movements on non-qualifying hedges of $0.4bn.

The remaining reduction was mainly in GBM, as 2020 benefited from higher market volatility supporting a particularly strong performance within Global Foreign Exchange and Global Debt Markets, notably in the UK and the US.

Net income from assets and liabilities of insurance businesses, including related derivatives, measured at fair value through profit or loss of $4.1bn, compared with $2.1bn in 2020. This increase primarily reflected favourable equity market performances in France and Hong Kong and higher gains on unit trust assets, supporting insurance and investment contracts. This compared with 2020, which was adversely impacted by the onset of the Covid-19 pandemic.

This favourable movement resulted in a corresponding movement in liabilities to policyholders and the present value of in-force long-term insurance business ('PVIF') (see 'Other operating income' below). This reflected the extent to which the policyholders and shareholders respectively participate in the investment performance of the associated assets.

Change in fair value of designated debt and related derivatives was $0.4bn adverse compared with 2020. These movements were driven by the widening of long-term interest rate curves between the periods, driven by the gradual recovery of major economies.

All of our financial liabilities designated at fair value are fixed-rate, long-term debt issuances and are managed in conjunction with interest rate swaps as part of our interest rate management strategy. These liabilities are discussed further on page 96.

Changes in fair value of other financial instruments mandatorily measured at fair value through profit or loss of $0.8bn was $0.3bn higher compared with 2020. This primarily reflected the impact of adverse movements in equity markets in the first half of 2020 following the onset of the Covid-19 pandemic, as well as from favourable equity market movements during 2021.

Gains less losses from financial investments of $0.6bn were $0.1bn lower compared with 2020, primarily reflecting lower gains on the disposal of debt securities.

Net insurance premium income of $10.9bn was $0.8bn higher than in 2020, primarily reflecting higher sales volumes, particularly in France, the UK and Singapore.

Other operating income of $0.5bn was broadly unchanged compared with 2020, as a $0.3bn decrease in net favourable movements in PVIF was broadly offset by the gain on the sale of a property in Germany and the non-recurrence of revaluation losses on investment properties in Hong Kong in 2020.

The change in PVIF included a net reduction of $0.7bn from assumption changes and experience variances, primarily reflecting increased interest rates and the effect of sharing higher investment returns with policyholders in Hong Kong and Singapore. These were partly offset by France where higher interest rates reduced the cost of guarantees. The net reduction due to assumption changes was partly offset by a $0.3bn increase in the value of new business written, primarily in Hong Kong.

PVIF is presented in accordance with IFRS 4 'Insurance Contracts'. As set out in our Annual Report and Accounts 2020, IFRS 17 'Insurance Contracts' is effective from 1 January 2023. Under IFRS 17, there will be no PVIF asset recognised. Instead, the estimated future profit will be included in the measurement of the insurance contract liability as the contractual service margin and gradually recognised in revenue as services are provided over the duration of the insurance contract.

Net insurance claims and benefits paid and movement in liabilities to policyholders was $1.7bn higher, primarily due to higher returns on financial assets supporting contracts where the policyholder is subject to part or all of the investment risk and higher sales volumes, particularly in France and the UK.

Changes in expected credit losses and other credit impairment charges ('ECL') were a net release of $0.9bn, compared with a charge of $8.8bn in 2020. The net release in 2021 reflected an improvement in the economic outlook, notably in the UK, partly offset by an increase in allowances in the fourth quarter, reflecting recent developments in China's commercial real estate sector. This compared with the significant build-up of stage 1 and stage 2 allowances in 2020 due to the worsening economic outlook at the onset of the Covid-19 pandemic. The reduction in ECL also reflected historically low levels of stage 3 charges, although with some normalisation during the fourth quarter, as well as the non-recurrence of a significant charge in 2020 related to a corporate exposure in Singapore.

For further details on the calculation of ECL, including the measurement uncertainties and significant judgements applied to such calculations, the impact of the economic scenarios and management judgemental adjustments, see pages 144 to 152.

 
Operating expenses - currency translation and significant items 
                                                                                    Year ended 
                                                              ------------------------------------------------------- 
                                                                                    2021                         2020 
                                                                                      $m                           $m 
------------------------------------------------------------  --------------------------  --------------------------- 
Significant items                                                                  2,472                        3,095 
- customer redress programmes                                                         49                         (54) 
------------------------------------------------------------ 
- impairment of goodwill and other intangibles                                       587                        1,090 
------------------------------------------------------------ 
- past service costs of guaranteed minimum pension benefits 
 equalisation                                                                          -                           17 
------------------------------------------------------------ 
- restructuring and other related costs(1)                                         1,836                        1,908 
------------------------------------------------------------ 
- settlements and provisions in connection with legal 
 and regulatory matters                                                                -                           12 
------------------------------------------------------------ 
- currency translation on significant items                                                                       122 
------------------------------------------------------------  -------------------------- 
Currency translation                                                                                          (1,072) 
------------------------------------------------------------  --------------------------  --------------------------- 
Year ended 31 Dec                                                                  2,472                        2,023 
------------------------------------------------------------  --------------------------  --------------------------- 
 

1 The year ended 2020 included impairment of software intangible assets of $189m (of the total software intangible asset impairment of $1,347m) and impairment of tangible assets of $197m.

 
Operating expenses 
                                                                              Year ended 
                                                                              2021                      2020 
                                                                                $m                        $m 
--------------------------------------------------------  ------------------------  ------------------------ 
Gross employee compensation and benefits                                    19,612                    19,396 
--------------------------------------------------------  ------------------------  ------------------------ 
Capitalised wages and salaries                                               (870)                   (1,320) 
--------------------------------------------------------  ------------------------  ------------------------ 
Goodwill impairment                                                            587                        41 
--------------------------------------------------------  ------------------------  ------------------------ 
Property and equipment                                                       5,145                     5,322 
--------------------------------------------------------  ------------------------  ------------------------ 
Amortisation and impairment of intangibles                                   1,438                     2,519 
--------------------------------------------------------  ------------------------  ------------------------ 
UK bank levy                                                                   116                       802 
--------------------------------------------------------  ------------------------  ------------------------ 
Legal proceedings and regulatory matters                                       106                       289 
--------------------------------------------------------  ------------------------  ------------------------ 
Other operating expenses(1)                                                  8,486                     7,383 
--------------------------------------------------------  ------------------------  ------------------------ 
Total operating expenses (reported)                                         34,620                    34,432 
--------------------------------------------------------  ------------------------  ------------------------ 
Total significant items (including currency translation 
 on significant items)                                                     (2,472)                   (3,095) 
--------------------------------------------------------  ------------------------  ------------------------ 
Currency translation                                                                                   1,072 
--------------------------------------------------------  ------------------------  ------------------------ 
Total operating expenses (adjusted)                                         32,148                    32,409 
--------------------------------------------------------  ------------------------  ------------------------ 
 

1 Other operating expenses includes professional fees, contractor costs, transaction taxes, marketing and travel. The increase was driven by the spend related to our cost reduction programme, as well as from the growth in investment in technology and regulatory programmes.

 
Staff numbers (full-time equivalents) 
                                                  2021                      2020                       2019 
----------------------------  ------------------------  ------------------------  ------------------------- 
Global businesses 
----------------------------  ------------------------  ------------------------  ------------------------- 
Wealth and Personal Banking                    130,185                   135,727                    141,341 
----------------------------  ------------------------  ------------------------  ------------------------- 
Commercial Banking                              42,969                    43,221                     44,706 
----------------------------  ------------------------  ------------------------  ------------------------- 
Global Banking and Markets                      46,166                    46,729                     48,859 
----------------------------  ------------------------  ------------------------  ------------------------- 
Corporate Centre                                   377                       382                        445 
----------------------------  ------------------------  ------------------------  ------------------------- 
At 31 Dec                                      219,697                   226,059                    235,351 
----------------------------  ------------------------  ------------------------  ------------------------- 
 
 

Operating expenses of $34.6bn were broadly unchanged compared with 2020. This included the impact of our cost saving initiatives, as well as lower impairments of goodwill and other intangible assets, as 2021 included a $0.6bn impairment of goodwill related to our WPB business in Latin America to reflect the macroeconomic outlook, as well as the impact of foreign exchange rate deterioration and inflationary pressures, notably on our Argentina business. However, 2020 included a $1.3bn impairment of intangible assets, mainly in Europe. There was also a $0.6bn reduction in the UK bank levy due to a change in the basis of calculation to only include the UK balance sheet rather than the global balance sheet, as well as a credit of $0.1bn relating to the 2020 charge.

These decreases were broadly offset by an increase in performance-related pay of $0.7bn as Group performance improved, and by an increase in investment in technology of $0.9bn (gross of cost savings of $0.5bn). The remaining increase primarily reflected inflationary impacts, non-technology investment in regulatory programmes, and business growth notably Asia wealth investment. In addition, there was an adverse impact of foreign currency translation differences of $1.1bn.

In February 2020, we announced a plan to substantially reduce the cost base by 2022 and accelerate the pace of change. We continue to target $5bn to $5.5bn of cost saves for 2020 to 2022, while spending around $7bn in costs to achieve, which are included in restructuring and other related costs. Cumulative costs to achieve spend since the start of the programme in 2020 was $3.6bn, with related saves of $3.3bn. In 2021, the total cost to achieve spend was $1.8bn with saves during the year of $2.2bn.

Share of profit in associates and joint ventures of $3.0bn was $1.4bn higher, primarily reflecting a higher share of profit from The Saudi British Bank ('SABB') due to the non-recurrence of our share of its goodwill impairment charge in 2020, and an increased share of profit from BoCom. Our share of profit also rose from Business Growth Fund in the UK due to a recovery in asset valuations relative to 2020.

At 31 December 2021, we performed an impairment review of our investment in BoCom and concluded that it was not impaired, based on our value-in-use ('VIU') calculations. The excess of the VIU of BoCom and its carrying value has increased over the period, reflecting the impact of BoCom's performance on the VIU.

For more information, see Note 19: Interests in associates and joint ventures on page 359.

Tax expense

The effective tax rate for 2021 of 22.3% was lower than the 30.5% for 2020. The effective tax rate for 2021 was increased by the impact of substantively enacted legislation to increase the UK statutory tax rate from 1 April 2023. The 2020 effective tax rate was high, due mainly to the non-recognition of deferred tax on losses in the UK and France.

 
Consolidated balance sheet 
 
 
Five-year summary consolidated balance sheet 
                                   2021                     2020                     2019                     2018                     2017 
                                     $m                       $m                       $m                       $m                       $m 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Assets 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Cash and 
 balances at 
 central banks                  403,018                  304,481                  154,099                  162,843                  180,624 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Trading assets                  248,842                  231,990                  254,271                  238,130                  287,995 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Financial assets 
 designated and 
 otherwise 
 mandatorily 
 measured at 
 fair value 
 through profit 
 or loss                         49,804                   45,553                   43,627                   41,111                      N/A 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Financial assets 
 designated at 
 fair 
 value                              N/A                      N/A                      N/A                      N/A                   29,464 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Derivatives                     196,882                  307,726                  242,995                  207,825                  219,818 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Loans and 
 advances to 
 banks                           83,136                   81,616                   69,203                   72,167                   90,393 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Loans and 
 advances to 
 customers(1)                 1,045,814                1,037,987                1,036,743                  981,696                  962,964 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reverse 
 repurchase 
 agreements - 
 non-trading                    241,648                  230,628                  240,862                  242,804                  201,553 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Financial 
 investments                    446,274                  490,693                  443,312                  407,433                  389,076 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Other assets                    242,521                  253,490                  230,040                  204,115                  159,884 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Total assets at 
 31 Dec                       2,957,939                2,984,164                2,715,152                2,558,124                2,521,771 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Liabilities and 
equity 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Liabilities 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Deposits by 
 banks                          101,152                   82,080                   59,022                   56,331                   69,922 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Customer 
 accounts                     1,710,574                1,642,780                1,439,115                1,362,643                1,364,462 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Repurchase 
 agreements - 
 non-trading                    126,670                  111,901                  140,344                  165,884                  130,002 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Trading 
 liabilities                     84,904                   75,266                   83,170                   84,431                  184,361 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Financial 
 liabilities 
 designated at 
 fair value                     145,502                  157,439                  164,466                  148,505                   94,429 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Derivatives                     191,064                  303,001                  239,497                  205,835                  216,821 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Debt securities 
 in issue                        78,557                   95,492                  104,555                   85,342                   64,546 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Liabilities 
 under insurance 
 contracts                      112,745                  107,191                   97,439                   87,330                   85,667 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Other 
 liabilities                    199,994                  204,019                  194,876                  167,574                  113,690 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Total 
 liabilities at 
 31 Dec                       2,751,162                2,779,169                2,522,484                2,363,875                2,323,900 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Equity 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Total 
 shareholders' 
 equity                         198,250                  196,443                  183,955                  186,253                  190,250 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Non-controlling 
 interests                        8,527                    8,552                    8,713                    7,996                    7,621 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Total equity at 
 31 Dec                         206,777                  204,995                  192,668                  194,249                  197,871 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Total 
 liabilities and 
 equity at 31 
 Dec                          2,957,939                2,984,164                2,715,152                2,558,124                2,521,771 
----------------  ---------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
 
   1     Net of impairment allowances. 

A more detailed consolidated balance sheet is contained in the financial statements on page 310.

 
Five-year selected financial information 
                                  2021                      2020                      2019                      2018                      2017 
                                    $m                        $m                        $m                        $m                        $m 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Called up 
share capital                   10,316                    10,347                    10,319                    10,180                    10,160 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Capital 
resources(1)                   177,786                   184,423                   172,150                   173,238                   182,383 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Undated 
subordinated 
loan capital                     1,968                     1,970                     1,968                     1,969                     1,969 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Preferred 
securities 
and dated 
subordinated 
loan 
capital(2)                      28,568                    30,721                    33,063                    35,014                    42,147 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Risk-weighted 
assets                         838,263                   857,520                   843,395                   865,318                   871,337 
-------------                           ------------------------  ------------------------  ------------------------  ------------------------ 
Total 
shareholders' 
equity                         198,250                   196,443                   183,955                   186,253                   190,250 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Less: 
preference 
shares and 
other 
equity 
instruments                   (22,414)                  (22,414)                  (22,276)                  (23,772)                  (23,655) 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Total 
ordinary 
shareholders' 
equity                         175,836                   174,029                   161,679                   162,481                   166,595 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Less: 
goodwill and 
intangible 
assets 
(net of tax)                  (17,643)                  (17,606)                  (17,535)                  (22,425)                  (21,680) 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Tangible 
ordinary 
shareholders' 
equity                         158,193                   156,423                   144,144                   140,056                   144,915 
Financial 
statistics 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Loans and 
advances to 
customers as 
a percentage 
of customer 
accounts                         61.1%                     63.2%                     72.0%                     72.0%                     70.6% 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Average total 
shareholders' 
equity 
to average 
total assets                     6.62%                     6.46%                     6.97%                     7.16%                     7.33% 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Net asset 
value per 
ordinary 
share 
at year-end 
($)(3)                            8.76                      8.62                      8.00                      8.13                      8.35 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Tangible net 
asset value 
per ordinary 
share at 
year-end 
($)(4)                            7.88                      7.75                      7.13                      7.01                      7.26 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Tangible net 
asset value 
per fully 
diluted share 
at year-end 
($)                               7.84                      7.72                      7.11                      6.98                      7.22 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Number of 
$0.50 
ordinary 
shares in 
issue 
(millions)                      20,632                    20,694                    20,639                    20,361                    20,321 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Basic number 
of $0.50 
ordinary 
shares 
outstanding 
(millions)                      20,073                    20,184                    20,206                    19,981                    19,960 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Basic number 
of $0.50 
ordinary 
shares 
outstanding 
and dilutive 
potential 
ordinary 
shares 
(millions)                      20,189                    20,272                    20,280                    20,059                    20,065 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
Closing 
foreign 
exchange 
translation 
rates to $: 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
$1: GBP                          0.739                     0.732                     0.756                     0.783                     0.740 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
$1: EUR                          0.880                     0.816                     0.890                     0.873                     0.834 
-------------  -----------------------  ------------------------  ------------------------  ------------------------  ------------------------ 
 

1 Capital resources are regulatory total capital, the calculation of which is set out on page 193.

2 Including perpetual preferred securities, details of which can be found in Note 28: Subordinated liabilities on page 370.

3 The definition of net asset value per ordinary share is total shareholders' equity, less non-cumulative preference shares and capital securities, divided by the number of ordinary shares in issue, excluding own shares held by the company, including those purchased and held in treasury.

4 The definition of tangible net asset value per ordinary share is total ordinary shareholder's equity excluding goodwill, PVIF and other intangible assets (net of deferred tax), divided by the number of basic ordinary shares in issue, excluding own shares held by the company, including those purchased and held in treasury.

Balance sheet commentary compared with

31 December 2020

At 31 December 2021, our total assets were $3.0tn, which were $26bn or 1% lower on a reported basis and $19bn or 1% higher on a constant currency basis.

The decrease in total assets reflected lower derivative assets and a fall in financial investments, in part reflecting a redeployment of our commercial surplus into cash. Reported customer lending balances were $8bn higher, mainly from growth in mortgage balances.

Reported loans and advances to customers as a percentage of customer accounts was 61.1%, which was lower compared with 63.2% at 31 December 2020. This was due to an increase in customer accounts as corporate customers continued to build up liquidity and personal customers grew their savings accounts.

Assets

Cash and balances at central banks increased by $99bn or 32%, mainly in the UK and the US, as we redeployed our commercial surplus to cash to increase liquidity for our clients and as a result of deposit inflows.

Trading assets increased by $17bn or 7%, notably from an increase in equity securities held, particularly in Hong Kong and the US, largely driven by client demand. These were partly offset by a reduction of debt securities in the US.

Derivative assets decreased by $111bn or 36%, primarily in the UK and France. This reflected adverse revaluation movements on interest rate contracts due to higher long-term yield curve rates in most major markets. Foreign exchange contracts also decreased as a result of foreign exchange rate movements in the UK and Hong Kong and lower client demand in the US. The decrease in derivative assets was consistent with the decrease in derivative liabilities, as the underlying risk is broadly matched.

Loans and advances to customers of $1.0tn increased by $8bn on a reported basis, which included adverse effects of foreign currency translation differences of $16bn. On a constant currency basis, customer lending balances were $23bn higher, despite $3bn of loans and advances to customers being reclassified to assets held for sale in the US.

The commentary below is on a constant currency basis.

Customer lending increased in WPB by $27bn to $489bn, mainly from growth in mortgage balances of $23bn, notably in the UK (up $10bn), Hong Kong (up $7bn) and Canada (up $4bn) as housing market activity continued to increase.

In CMB, customer lending of $349bn was $11bn higher, as we grew trade lending by $13bn, reflecting a recovery in global trade volumes, which more than offset a reduction in other term lending.

In GBM, lending of $207bn fell by $14bn, due to a reduction in other term lending mainly in the UK.

Reverse repurchase agreements - non-trading increased by $11bn or 5%, primarily in Asia due to client demand. This was partly offset by the redeployment of our commercial surplus to cash in the US.

There was also an increase in balances eligible for netting in the UK, resulting in an overall balance reduction.

Financial investments decreased by $44bn or 9%, mainly as we reduced our holdings of debt securities and treasury bills through a combination of disposals and maturities. A notable portion of these funds was redeployed into cash as we managed our commercial surplus.

Other assets decreased by $11bn due to lower cash collateral as derivative balances decreased, partly offset by an increase from the reclassification of loans and advances to customers to assets held for sale, reflecting our exit of mass market retail banking in the US.

Liabilities

Customer accounts of $1.7tn increased by $68bn or 4% on a reported basis, which included adverse effects of foreign currency translation differences of $23bn. On a constant currency basis, customer accounts were $90bn higher, with growth across all of our global businesses, despite a reclassification of $10bn to liabilities of disposal groups held for sale in the US. The increase was primarily in the UK, Hong Kong and the rest of Asia, as corporate customers continued to build up liquidity and personal customers grew their savings as spending remained below pre-pandemic levels.

Deposits by banks increased by $19bn or 23%, primarily in the UK, relating to the utilisation of a Bank of England scheme to provide loans to corporate customers during the year. There were also increases in Hong Kong and the US.

Repurchase agreements - non-trading increased by $15bn or 13%, primarily in Hong Kong, as client demand increased.

Derivative liabilities decreased by $112bn or 37%, which is consistent with the decrease in derivative assets, since the underlying risk is broadly matched.

Other liabilities decreased by $4bn or 2% due to lower cash collateral as derivative balances decreased, partly offset by an increase from a reclassification of customer accounts to liabilities held for sale, reflecting our exit of mass market retail banking in the US.

Equity

Total shareholders' equity, including non-controlling interests, increased by $2bn or 1% compared with 31 December 2020. This reflected the effects of profits generated of $15bn, partly offset by a reduction in other comprehensive income ('OCI') of $5bn, dividend payments and coupon distributions on securities classified as equity of $6bn and a $2bn reduction related to our share buy-back programme. Movements in OCI included fair value losses on debt instruments of $2bn, driven by unrealised losses on fixed rate bonds due to higher long-term yield curve rates, and adverse foreign exchange differences of $2bn.

Risk-weighted assets

Risk-weighted assets ('RWAs') totalled $838.3bn at 31 December 2021, a $19.2bn decrease since 2020. Excluding foreign currency translation differences, RWAs fell by $6.3bn in 2021. This was due to the following movements:

-- a $4.7bn asset size increase, mostly caused by CMB and WPB lending growth in Asia, while lending fell in GBM;

-- a $8.0bn reduction in RWAs due to changes in asset quality from favourable portfolio mix and credit migration, mostly in CMB and WPB in Asia and North America; and

-- a $3.0bn fall in RWAs due to changes in methodology and policy. This was primarily the result of risk parameter refinements in GBM and CMB, partly offset by higher market risk RWAs following our adoption of a Pillar 1 approach to the capitalisation of structural foreign exchange.

--

 
Customer accounts by country/territory 
                                                                         2021                     2020 
                                                                           $m                       $m 
------------------------------------------------------  ---------------------  ----------------------- 
Europe                                                                667,769                  629,647 
------------------------------------------------------  ---------------------  ----------------------- 
- UK                                                                  535,797                  504,275 
------------------------------------------------------ 
- France                                                               56,841                   55,111 
------------------------------------------------------ 
- Germany                                                              22,509                   21,605 
------------------------------------------------------ 
- Switzerland                                                          10,680                   10,102 
------------------------------------------------------ 
- other                                                                41,942                   38,554 
------------------------------------------------------  --------------------- 
Asia                                                                  792,098                  762,406 
------------------------------------------------------  ---------------------  ----------------------- 
- Hong Kong                                                           549,429                  531,489 
------------------------------------------------------ 
- Singapore                                                            57,572                   55,140 
------------------------------------------------------ 
- mainland China                                                       59,266                   56,826 
------------------------------------------------------ 
- Australia                                                            28,240                   29,286 
------------------------------------------------------ 
- India                                                                24,507                   20,199 
------------------------------------------------------ 
- Malaysia                                                             16,500                   15,997 
------------------------------------------------------ 
- Taiwan                                                               15,483                   16,041 
------------------------------------------------------ 
- Indonesia                                                             6,019                    5,198 
------------------------------------------------------ 
- other                                                                35,082                   32,230 
------------------------------------------------------  --------------------- 
Middle East and North Africa (excluding Saudi Arabia)                  42,629                   41,221 
------------------------------------------------------  ---------------------  ----------------------- 
- United Arab Emirates                                                 20,943                   20,974 
------------------------------------------------------ 
- Turkey                                                                4,258                    3,987 
------------------------------------------------------ 
- Egypt                                                                 6,699                    5,659 
------------------------------------------------------ 
- other                                                                10,729                   10,601 
------------------------------------------------------  --------------------- 
North America                                                         178,565                  182,028 
------------------------------------------------------  ---------------------  ----------------------- 
- US(1)                                                               111,921                  117,485 
------------------------------------------------------ 
- Canada                                                               58,071                   56,520 
------------------------------------------------------ 
- other                                                                 8,573                    8,023 
------------------------------------------------------  --------------------- 
Latin America                                                          29,513                   27,478 
------------------------------------------------------  ---------------------  ----------------------- 
- Mexico                                                               23,583                   22,220 
------------------------------------------------------ 
- other                                                                 5,930                    5,258 
------------------------------------------------------  --------------------- 
At 31 Dec                                                           1,710,574                1,642,780 
------------------------------------------------------  ---------------------  ----------------------- 
 

1 At 31 December 2021, customer accounts of $8.8bn relating to the disposal of the US retail banking business met the criteria to be classified as held for sale and are reported within 'Accruals, deferred income and other liabilities' on the balance sheet. Refer to Note 36 on page 387 for further details.

 
Loans and advances, deposits by currency 
                                                                                              At 
                                                                                         31 Dec 2021 
            ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- 
$m                           USD                      GBP                       HKD                      EUR                      CNY             Others(1)                  Total 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Loans and 
 advances 
 to 
 banks                    21,474                    3,991                       524                    3,970                    6,545                46,632                 83,136 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Loans and 
 advances 
 to 
 customers               169,055                  280,909                   223,714                   83,457                   44,093               244,586              1,045,814 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Total 
 loans and 
 advances                190,529                  284,900                   224,238                   87,427                   50,638               291,218              1,128,950 
Deposits 
 by banks                 37,962                   20,909                     2,757                   24,393                    5,049                10,082                101,152 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Customer 
 accounts                453,864                  463,232                   318,702                  133,604                   65,052               276,120              1,710,574 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Total 
 deposits                491,826                  484,141                   321,459                  157,997                   70,101               286,202              1,811,726 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
 
                                                                                              At 
                                                                                         31 Dec 2020 
            ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- 
$m                           USD                      GBP                       HKD                      EUR                      CNY                Others                  Total 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Loans and 
 advances 
 to 
 banks                    17,959                    3,495                     7,155                    4,601                    6,063                42,343                 81,616 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Loans and 
 advances 
 to 
 customers               173,117                  280,803                   222,138                   89,851                   37,671               234,407              1,037,987 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Total 
 loans and 
 advances                191,076                  284,298                   229,293                   94,452                   43,734               276,750              1,119,603 
Deposits 
 by banks                 30,239                    7,856                     2,884                   25,291                    4,904                10,906                 82,080 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Customer 
 accounts                433,647                  431,143                   310,197                  135,851                   60,971               270,971              1,642,780 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
Total 
 deposits                463,886                  438,999                   313,081                  161,142                   65,875               281,877              1,724,860 
----------  --------------------  -----------------------  ------------------------  -----------------------  -----------------------  --------------------  --------------------- 
 

1 'Others' includes items with no currency information available ($11,028m for loans to banks, $64,491m for loans to customers, $23m for deposits by banks and $5m for customer accounts).

 
Global businesses and 
 geographical regions 
                                      Page 
Summary                                 98 
------------------------------------  ---- 
Reconciliation of reported and           9 
 adjusted items - global businesses      8 
------------------------------------  ---- 
Reconciliation of reported and 
 adjusted risk-weighted assets         101 
------------------------------------  ---- 
Supplementary tables for WPB 
 and GBM                               101 
------------------------------------  ---- 
Analysis of reported results 
 by geographical regions               106 
------------------------------------  ---- 
Reconciliation of reported and 
 adjusted items - geographical 
 regions                               108 
------------------------------------  ---- 
Analysis by country                    114 
------------------------------------  ---- 
 

.

 
Summary 
 

The Group Chief Executive, supported by the rest of the Group Executive Committee ('GEC'), reviews operating activity on a number of bases, including by global business and geographical region. Our global businesses - Wealth and Personal Banking, Commerical Banking, and Global Banking and Markets - along with Corporate Centre are our reportable segments under IFRS 8 'Operating Segments' and are presented below and in Note 10: Segmental analysis on page 341.

Geographical information is classified by the location of the principal operations of the subsidiary or, for The Hongkong and Shanghai Banking Corporation Limited, HSBC Bank plc, HSBC UK Bank plc, HSBC Bank Middle East Limited and HSBC Bank USA, by the location of the branch responsible for reporting the results or providing funding.

The expense of the UK bank levy is included in the Europe geographical region as HSBC regards the levy as a cost of being headquartered in the UK. From 2021, the UK bank levy was partially allocated to global businesses, which was previously retained in Corporate Centre. Comparative periods have not been re-presented.

The results of geographical regions are presented on a reported basis on page 106 and an adjusted basis on page 108.

 
Reconciliation of reported and adjusted items - global businesses 
 

Supplementary unaudited analysis of significant items by global business is presented below.

 
                                                                                                                           2021 
                                              --------------------------------------------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                                            Global 
                                                                            Wealth                                                         Banking 
                                                                      and Personal                    Commercial                               and                  Corporate 
                                                                           Banking                       Banking                           Markets                     Centre                           Total 
                                                                                $m                            $m                                $m                         $m                              $m 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Revenue(1) 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Reported                                                                    22,117                        13,431                            14,588                      (584)                          49,552 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Significant items                                                              (7)                          (16)                               414                        147                             538 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
- customer redress programmes                                                    7                          (18)                                 -                          -                            (11) 
- fair value movements on financial 
 instruments(2)                                                                  -                           (1)                                19                        224                             242 
-------------------------------------------- 
- restructuring and other related 
 costs(3)                                                                     (14)                             3                               395                       (77)                             307 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  ------------------------- 
Adjusted                                                                    22,110                        13,415                            15,002                      (437)                          50,090 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
ECL 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Reported                                                                       288                           300                               337                          3                             928 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Adjusted                                                                       288                           300                               337                          3                             928 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Operating expenses 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Reported                                                                  (16,306)                       (7,055)                          (10,203)                    (1,056)                        (34,620) 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Significant items                                                              922                            82                               197                      1,271                           2,472 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
- customer redress programmes                                                   39                             1                                 -                          9                              49 
-------------------------------------------- 
- impairment of goodwill and other 
 intangibles                                                                   587                             -                                 -                          -                             587 
 
  *    restructuring and other related costs                                   296                            81                               197                      1,262                           1,836 
Adjusted                                                                  (15,384)                       (6,973)                          (10,006)                        215                        (32,148) 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Share of profit in associates 
 and joint ventures 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Reported                                                                        34                             1                                 -                      3,011                           3,046 
Adjusted                                                                        34                             1                                 -                      3,011                           3,046 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Profit before tax 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Reported                                                                     6,133                         6,677                             4,722                      1,374                          18,906 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Significant items                                                              915                            66                               611                      1,418                           3,010 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
- revenue                                                                      (7)                          (16)                               414                        147                             538 
- operating expenses                                                           922                            82                               197                      1,271                           2,472 
Adjusted                                                                     7,048                         6,743                             5,333                      2,792                          21,916 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Loans and advances to customers 
 (net) 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Reported                                                                   488,786                       349,126                           207,162                        740                       1,045,814 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Adjusted                                                                   488,786                       349,126                           207,162                        740                       1,045,814 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Customer accounts 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Reported                                                                   859,029                       506,688                           344,205                        652                       1,710,574 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
Adjusted                                                                   859,029                       506,688                           344,205                        652                       1,710,574 
--------------------------------------------  ------------------------------------  ----------------------------  --------------------------------  -------------------------  ------------------------------ 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

3 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

 
Reconciliation of reported and adjusted items (continued) 
                                                                                                                                              2020 
                                                            ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                                                            Global 
                                                                                       Wealth                                                              Banking 
                                                                                 and Personal                         Commercial                               and                         Corporate 
                                                                                      Banking                            Banking                           Markets                            Centre                            Total 
                                                                                           $m                                 $m                                $m                                $m                               $m 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Revenue(1) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Reported                                                                               21,999                             13,294                            14,994                               142                           50,429 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Currency translation                                                                      560                                405                               456                              (28)                            1,393 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Significant items                                                                          12                                 19                               318                             (401)                             (52) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
- customer redress programmes                                                               5                                 16                                 -                                 -                               21 
---------------------------------------------------------- 
- disposals, acquisitions and 
 investment in new businesses                                                               9                                  -                                 -                                 1                               10 
---------------------------------------------------------- 
- fair value movements on financial 
 instruments(2)                                                                             -                                  1                                 2                             (267)                            (264) 
---------------------------------------------------------- 
- restructuring and other related 
 costs(3)                                                                                   -                                  1                               307                             (138)                              170 
---------------------------------------------------------- 
- currency translation on significant 
 items                                                                                    (2)                                  1                                 9                                 3                               11 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  -------------------------------- 
Adjusted                                                                               22,571                             13,718                            15,768                             (287)                           51,770 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
ECL 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Reported                                                                              (2,855)                            (4,754)                           (1,209)                                 1                          (8,817) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Currency translation                                                                    (150)                              (235)                              (80)                                 -                            (465) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Adjusted                                                                              (3,005)                            (4,989)                           (1,289)                                 1                          (9,282) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Operating expenses 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Reported                                                                             (15,446)                            (6,900)                          (10,169)                           (1,917)                         (34,432) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Currency translation                                                                    (432)                              (214)                             (451)                                25                          (1,072) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Significant items                                                                         435                                217                               980                             1,463                            3,095 
- customer redress programmes                                                            (64)                                  1                                 -                                 9                             (54) 
- impairment of goodwill and 
 other intangibles                                                                        294                                 45                               577                               174                            1,090 
---------------------------------------------------------- 
 
  *    past service costs of guaranteed minimum pension 
       benefits equalisation                                                                -                                  -                                 -                                17                               17 
---------------------------------------------------------- 
- restructuring and other related 
 costs(4)                                                                                 192                                165                               326                             1,225                            1,908 
---------------------------------------------------------- 
 
  *    settlements and provisions in connection with legal 
       and regulatory matters                                                               -                                  -                                 2                                10                               12 
---------------------------------------------------------- 
- currency translation on significant 
 items                                                                                     13                                  6                                75                                28                              122 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  -------------------------------- 
Adjusted                                                                             (15,443)                            (6,897)                           (9,640)                             (429)                         (32,409) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Share of profit in associates 
 and joint ventures 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Reported                                                                                    6                                (1)                                 -                             1,592                            1,597 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Currency translation                                                                        1                                  -                                 -                               132                              133 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Significant items                                                                           -                                  -                                 -                               462                              462 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
- impairment of goodwill(5)                                                                 -                                  -                                 -                               462                              462 
---------------------------------------------------------- 
- currency translation on significant                                                       -                                  -                                 -                                 -                                - 
 items 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  -------------------------------- 
Adjusted                                                                                    7                                (1)                                 -                             2,186                            2,192 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Profit/(loss) before tax 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Reported                                                                                3,704                              1,639                             3,616                             (182)                            8,777 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Currency translation                                                                     (21)                               (44)                              (75)                               129                             (11) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Significant items                                                                         447                                236                             1,298                             1,524                            3,505 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
- revenue                                                                                  12                                 19                               318                             (401)                             (52) 
---------------------------------------------------------- 
- operating expenses                                                                      435                                217                               980                             1,463                            3,095 
---------------------------------------------------------- 
- share of profit in associates 
 and joint ventures                                                                         -                                  -                                 -                               462                              462 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  -------------------------------- 
Adjusted                                                                                4,130                              1,831                             4,839                             1,471                           12,271 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Loans and advances to customers 
 (net) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Reported                                                                              469,186                            343,182                           224,364                             1,255                        1,037,987 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Currency translation                                                                  (6,900)                            (4,989)                           (3,672)                              (24)                         (15,585) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Adjusted                                                                              462,286                            338,193                           220,692                             1,231                        1,022,402 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Customer accounts 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Reported                                                                              834,759                            470,428                           336,983                               610                        1,642,780 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Currency translation                                                                 (10,768)                            (6,048)                           (5,819)                              (17)                         (22,652) 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
Adjusted                                                                              823,991                            464,380                           331,164                               593                        1,620,128 
----------------------------------------------------------  ---------------------------------  ---------------------------------  --------------------------------  --------------------------------  ------------------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

3 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

4 Includes impairment of software intangible assets of $189m (of the total software intangible asset impairment of $1,347m) and impairment of tangible assets of $197m.

5 In 2020, The Saudi British Bank ('SABB'), an associate of HSBC, impaired the goodwill that arose following the merger with Alawwal bank in 2019. HSBC's post-tax share of the goodwill impairment was $462m.

 
Reconciliation of reported and adjusted items (continued) 
                                                                                                                                          2019 
                                                                                                                                                      Global 
                                                                                     Wealth                                                          Banking 
                                                                               and Personal                       Commercial                             and                        Corporate 
                                                                                    Banking                          Banking                         Markets                           Centre                          Total 
                                                                                         $m                               $m                              $m                               $m                             $m 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Revenue(1) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Reported                                                                             25,552                           15,256                          14,894                              396                         56,098 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Currency translation                                                                    358                              327                             303                               22                          1,010 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Significant items                                                                       230                               11                              85                            (999)                          (673) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
- customer redress programmes                                                           155                                7                               -                                1                            163 
---------------------------------------------------------- 
- disposals, acquisitions and investment 
 in new businesses(2)                                                                    52                                -                               -                            (820)                          (768) 
---------------------------------------------------------- 
- fair value movements on financial 
 instruments(3)                                                                           7                                4                              84                            (179)                           (84) 
---------------------------------------------------------- 
- currency translation on significant 
 items                                                                                   16                                -                               1                              (1)                             16 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  ------------------------------- 
Adjusted                                                                             26,140                           15,594                          15,282                            (581)                         56,435 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
ECL 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Reported                                                                            (1,437)                          (1,192)                           (162)                               35                        (2,756) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Currency translation                                                                     61                              (2)                               7                                3                             69 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Adjusted                                                                            (1,376)                          (1,194)                           (155)                               38                        (2,687) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Operating expenses 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Reported                                                                           (17,351)                          (9,905)                        (13,790)                          (1,303)                       (42,349) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Currency translation                                                                  (431)                            (184)                           (337)                             (29)                          (981) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Significant items                                                                     1,959                            3,061                           4,236                              511                          9,767 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
- costs of structural reform(4)                                                           -                                4                              42                              112                            158 
---------------------------------------------------------- 
- customer redress programmes                                                         1,264                               17                               -                                -                          1,281 
---------------------------------------------------------- 
- goodwill impairment                                                                   431                            2,956                           3,962                                -                          7,349 
 
  *    restructuring and other related costs                                            180                               51                             217                              379                            827 
---------------------------------------------------------- 
 
  *    settlements and provisions in connection with legal 
       and regulatory matters                                                          (69)                                -                               2                                6                           (61) 
---------------------------------------------------------- 
 
  *    currency translation on significant items                                        153                               33                              13                               14                            213 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  ------------------------------- 
Adjusted                                                                           (15,823)                          (7,028)                         (9,891)                            (821)                       (33,563) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Share of profit in associates and 
 joint ventures 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Reported                                                                                 55                                -                               -                            2,299                          2,354 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Currency translation                                                                    (1)                                1                               1                              141                            142 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Adjusted                                                                                 54                                1                               1                            2,440                          2,496 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Profit before tax 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Reported                                                                              6,819                            4,159                             942                            1,427                         13,347 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Currency translation                                                                   (13)                              142                            (26)                              137                            240 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Significant items                                                                     2,189                            3,072                           4,321                            (488)                          9,094 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
- revenue                                                                               230                               11                              85                            (999)                          (673) 
---------------------------------------------------------- 
- operating expenses                                                                  1,959                            3,061                           4,236                              511                          9,767 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  ------------------------------- 
Adjusted                                                                              8,995                            7,373                           5,237                            1,076                         22,681 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Loans and advances to customers 
 (net) 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Reported                                                                            443,025                          346,105                         246,492                            1,121                      1,036,743 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Currency translation                                                                  5,855                            2,611                           1,570                               20                         10,056 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Adjusted                                                                            448,880                          348,716                         248,062                            1,141                      1,046,799 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Customer accounts 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Reported                                                                            753,769                          388,723                         295,880                              743                      1,439,115 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Currency translation                                                                  4,645                            3,410                           2,738                               17                         10,810 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
Adjusted                                                                            758,414                          392,133                         298,618                              760                      1,449,925 
----------------------------------------------------------  -------------------------------  -------------------------------  ------------------------------  -------------------------------  ----------------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes $0.8bn dilution gain following the merger of The Saudi British Bank ('SABB') with Alawwal bank.

3 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

   4     Comprises costs associated with preparations for the UK's exit from the European Union. 
 
Reconciliation of reported and adjusted risk-weighted assets 
 
 
                                                                               At 31 Dec 2021 
                --------------------------------------------------------------------------------------------------------------------------------------------- 
                                                                                               Global 
                                     Wealth                                                   Banking 
                               and Personal                   Commercial                          and                    Corporate 
                                    Banking                      Banking                      Markets                       Centre                      Total 
                                        $bn                          $bn                          $bn                          $bn                        $bn 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
Risk-weighted 
assets 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
Reported                              178.3                        332.9                        236.2                         90.9                      838.3 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
Adjusted(1)                           178.3                        332.9                        236.2                         90.9                      838.3 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
 
                                                                               At 31 Dec 2020 
--------------  --------------------------------------------------------------------------------------------------------------------------------------------- 
Risk-weighted 
assets 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
Reported                              172.8                        327.7                        265.1                         91.9                      857.5 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
Currency 
 translation                          (2.7)                        (5.3)                        (4.1)                        (0.8)                     (12.9) 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
Adjusted(1)                           170.1                        322.4                        261.0                         91.1                      844.6 
--------------  ---------------------------  ---------------------------  ---------------------------  ---------------------------  ------------------------- 
 
 
                                                                               At 31 Dec 2019 
Risk-weighted 
assets 
--------------  ---------------------------  --------------------------  ---------------------------  --------------------------  -------------------------- 
Reported                              162.6                       325.9                        273.4                        81.5                       843.4 
--------------  ---------------------------  --------------------------  ---------------------------  --------------------------  -------------------------- 
Currency 
 translation                          (0.3)                         1.5                        (0.6)                         0.1                         0.7 
-------------- 
Adjusted(1)                           162.3                       327.4                        272.8                        81.6                       844.1 
--------------  ---------------------------  --------------------------  ---------------------------  --------------------------  -------------------------- 
 

1 Adjusted risk-weighted assets are calculated using reported risk-weighted assets adjusted for the effects of currency translation differences and significant items.

 
Supplementary tables for WPB and GBM 
 

WPB adjusted performance by business unit

A breakdown of WPB by business unit is presented below to reflect the basis of how the revenue performance of the business units is assessed and managed.

 
WPB - summary (adjusted basis) 
                                                                                                       Consists of(1) 
                                                  ------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                                      Global 
                                           Total                        Banking                      Insurance                       Private                          Asset 
                                             WPB                     operations                  manufacturing                       Banking                     management 
                                              $m                             $m                             $m                            $m                             $m 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
2021 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Net operating 
 income before 
 change 
 in expected 
 credit losses 
 and other 
 credit 
 impairment 
 charges(2)                               22,110                         16,440                          2,625                         1,826                          1,219 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
- net interest 
 income                                   14,198                         11,237                          2,316                           647                            (2) 
----------------- 
- net fee 
 income/(expense)                          5,894                          4,405                          (620)                           933                          1,176 
----------------- 
- other income                             2,018                            798                            929                           246                             45 
-----------------  -----------------------------  -----------------------------  -----------------------------  ---------------------------- 
ECL                                          288                            292                           (17)                            14                            (1) 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Net operating 
 income                                   22,398                         16,732                          2,608                         1,840                          1,218 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Total operating 
 expenses(3)                            (15,384)                       (12,401)                          (589)                       (1,565)                          (829) 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Operating profit                           7,014                          4,331                          2,019                           275                            389 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Share of profit 
 in associates 
 and 
 joint ventures                               34                             16                             18                             -                              - 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Profit before tax                          7,048                          4,347                          2,037                           275                            389 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
 
2020 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Net operating 
 income before 
 change 
 in expected 
 credit losses 
 and other 
 credit 
 impairment 
 charges(2)                               22,571                         17,840                          1,869                         1,789                          1,073 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
- net interest 
 income                                   15,470                         12,536                          2,249                           688                            (3) 
----------------- 
- net fee 
 income/(expense)                          5,519                          4,175                          (527)                           843                          1,028 
----------------- 
- other income                             1,582                          1,129                            147                           258                             48 
-----------------  -----------------------------  -----------------------------  -----------------------------  ---------------------------- 
ECL                                      (3,005)                        (2,866)                           (67)                          (71)                            (1) 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Net operating 
 income                                   19,566                         14,974                          1,802                         1,718                          1,072 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Total operating 
 expenses                               (15,443)                       (12,774)                          (486)                       (1,429)                          (754) 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Operating profit                           4,123                          2,200                          1,316                           289                            318 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Share of profit 
 in associates 
 and 
 joint ventures                                7                              6                              1                             -                              - 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
Profit before tax                          4,130                          2,206                          1,317                           289                            318 
-----------------  -----------------------------  -----------------------------  -----------------------------  ----------------------------  ----------------------------- 
 
 
WPB - summary (adjusted basis) (continued) 
                                                                                                    Consists of(1) 
                                                ---------------------------------------------------------------------------------------------------------------------- 
                                                                                                                                 Global 
                                         Total                      Banking                     Insurance                       Private                          Asset 
                                           WPB                   operations                 manufacturing                       Banking                     management 
                                            $m                           $m                            $m                            $m                             $m 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
2019 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
Net operating 
 income before 
 change 
 in expected 
 credit losses 
 and other 
 credit 
 impairment 
 charges(2)                             26,140                       20,508                         2,663                         1,917                          1,052 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
- net interest 
 income                                 17,820                       14,737                         2,179                           911                            (7) 
----------------- 
- net fee 
 income/(expense)                        5,753                        4,684                         (726)                           797                            998 
----------------- 
- other income                           2,567                        1,087                         1,210                           209                             61 
-----------------  ---------------------------  ---------------------------  ----------------------------  ---------------------------- 
ECL                                    (1,376)                      (1,286)                          (66)                          (24)                              - 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
Net operating 
 income                                 24,764                       19,222                         2,597                         1,893                          1,052 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
Total operating 
 expenses                             (15,823)                     (13,085)                         (485)                       (1,480)                          (773) 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
Operating profit                         8,941                        6,137                         2,112                           413                            279 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
Share of profit 
 in associates 
 and 
 joint ventures                             54                           11                            43                             -                              - 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
Profit before tax                        8,995                        6,148                         2,155                           413                            279 
-----------------  ---------------------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------- 
 

1 The results presented for insurance manufacturing operations are shown before elimination of inter-company transactions with HSBC non-insurance operations. These eliminations are presented within Banking operations.

2 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue. This differs from the WPB Life insurance manufacturing revenue shown in the managed view of adjusted revenue on page 31, which excludes the impact of Argentina hyperinflation and includes the effect of goodwill adjustments.

3 Operating expenses in Global Private Banking in 2021 included a one-off charge of $0.1bn, which did not meet the criteria to be classified as a significant item.

WPB insurance manufacturing adjusted results

The following table shows the results of our insurance manufacturing operations by income statement line item. It shows the results of insurance manufacturing operations for WPB and for all global business segments in aggregate, and separately the insurance distribution income earned by HSBC bank channels. These results are prepared in accordance with current IFRSs which will change following adoption of IFRS 17 'Insurance Contracts', effective from 1 January 2023. Further information about the adoption of IFRS 17 is provided on page 90.

 
Adjusted results of insurance manufacturing operations and insurance 
 distribution income earned by HSBC bank channels(1, 2) 
                                       2021                                         2020                                           2019 
                                                                ---------------------------------------------  --------------------------------------------- 
                                                    All global                                     All global                                     All global 
                                     WPB            businesses                    WPB              businesses                    WPB              businesses 
                                      $m                    $m                     $m                      $m                     $m                      $m 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net interest 
 income                            2,316                 2,492                  2,249                   2,414                  2,179                   2,318 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net fee 
 income/(expense)                  (620)                 (652)                  (527)                   (564)                  (726)                   (750) 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
- fee income                         105                   128                    111                     132                    108                     131 
------------------ 
- fee expense                      (725)                 (780)                  (638)                   (696)                  (834)                   (881) 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net 
 income/(expenses) 
 from financial 
 instruments held 
 for trading or 
 managed 
 on a fair value 
 basis                                 6                     -                     66                      84                  (107)                   (117) 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net 
 income/(expense) 
 from assets and 
 liabilities of 
 insurance 
 businesses, 
 including related 
 derivatives, 
 measured 
 at fair value 
 through profit or 
 loss                              4,061                 4,100                  2,066                   2,019                  3,671                   3,654 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Gains less losses 
 from financial 
 investments                          86                    90                     13                      13                      5                       5 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net insurance 
 premium income                   10,516                10,998                  9,822                  10,313                 10,572                  10,932 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Other operating 
 income                              192                   175                    333                     347                  1,801                   1,814 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Of which: PVIF                       100                    93                    368                     381                  1,724                   1,769 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Total operating 
 income                           16,557                17,203                 14,022                  14,626                 17,395                  17,856 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net insurance 
 claims and 
 benefits paid 
 and movement in 
 liabilities to 
 policyholders                  (13,932)              (14,442)               (12,153)                (12,653)               (14,732)                (15,115) 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net operating 
 income before 
 change 
 in expected 
 credit losses and 
 other 
 credit impairment 
 charges(3)                        2,625                 2,761                  1,869                   1,973                  2,663                   2,741 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Change in expected 
 credit losses and 
 other credit 
 impairment 
 charges                            (17)                  (20)                   (67)                    (78)                   (66)                    (70) 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Net operating 
 income                            2,608                 2,741                  1,802                   1,895                  2,597                   2,671 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Total operating 
 expenses                          (589)                 (618)                  (486)                   (514)                  (485)                   (506) 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Operating profit                   2,019                 2,123                  1,316                   1,381                  2,112                   2,165 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Share of profit in 
 associates and 
 joint 
 ventures                             18                    18                      1                       1                     43                      43 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
Profit before tax 
 of insurance 
 manufacturing 
 operations(4)                     2,037                 2,141                  1,317                   1,382                  2,155                   2,208 
Annualised new 
 business premiums 
 of 
 insurance 
 manufacturing 
 operations                        2,838                 2,892                  2,320                   2,384                  3,348                   3,427 
Insurance 
 distribution 
 income earned 
 by HSBC bank 
 channels                            762                   832                    751                     816                    961                   1,057 
------------------  --------------------  --------------------  ---------------------  ----------------------  ---------------------  ---------------------- 
 

1 Adjusted results are derived by adjusting for year-on-year effects of foreign currency translation differences, and the effect of significant items that distort year-on-year comparisons. There are no significant items included within insurance manufacturing, and the impact of foreign currency translation on all global businesses' profit before tax is 2020: $5m favourable (reported: $1,377m), 2019: $73m favourable (reported: $2,135m).

2 The results presented for insurance manufacturing operations are shown before elimination of inter-company transactions with HSBC non-insurance operations.

3 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

4 The effect on the insurance manufacturing operations of applying hyperinflation accounting in Argentina resulted in an increase in adjusted revenue in 2021 of $12m (2020: increase of $5m, 2019: reduction of $1m) and an increase in profit before tax in 2021 of $10m (2020: increase of $12m, 2019: increase of $3m). These effects are recorded within 'All global businesses'.

Insurance manufacturing

The following commentary, unless otherwise specified, relates to the 'All global businesses' results.

HSBC recognises the present value of long-term in-force insurance contracts and investment contracts with discretionary participation features ('PVIF') as an asset on the balance sheet. The overall balance sheet equity, including PVIF, is therefore a measure of the embedded value in the insurance manufacturing entities, and the movement in this embedded value in the period drives the overall income statement result.

Adjusted profit before tax of $2.1bn increased by $0.8bn or 55% compared with 2020.

Adjusted net operating income before change in expected credit losses and other credit impairment changes was $0.8bn or 40% higher than in 2020. This reflected the following:

-- 'Net income from assets and liabilities of insurance businesses, including related derivatives, measured at fair value through profit or loss' of $4.1bn in 2021 compared with $2.0bn in 2020. This increase primarily reflected favourable equity market performance in France and Hong Kong and higher gains on unit trust assets, supporting insurance and investment contracts. This compared with 2020, which was adversely impacted by the onset of the Covid-19 pandemic.

-- This favourable movement resulted in a corresponding movement in liabilities to policyholders and PVIF (see 'Other operating income' below), to the extent to which policyholders and shareholders respectively participate in the investment performance of the associated assets.

-- Net insurance premium income of $11bn was $0.7bn higher than in 2020, primarily reflecting higher sales volumes particularly in France, the UK and Singapore.

--

Other operating income of $0.2bn decreased by $0.2bn compared with 2020, mainly from adverse movements in PVIF. This included a reduction of $0.7bn due to assumption changes and experience variances, primarily reflecting increased interest rates and the effect of sharing higher investment returns with policyholders in Hong Kong and Singapore, partly offset in France where higher interest rates reduced the cost of guarantees. The net reduction from assumption changes and experience variances was partly offset by a $0.3bn increase in the value of new business written, primarily in Hong Kong.

-- Net insurance claims and benefits paid and movement in liabilities to policyholders was $1.8bn higher, primarily due to higher returns on financial assets supporting contracts where the policyholder is subject to part or all of the investment risk and higher sales volumes, particularly in France and the UK.

Adjusted operating expenses of $0.6bn increased by 20% compared with 2020, reflecting investments in core insurance functions and capabilities during the period.

Annualised new business premiums ('ANP') is used to assess new insurance premium generation by the business. It is calculated as 100% of annualised first year regular premiums and 10% of single premiums, before reinsurance ceded. Higher ANP during the period reflected improved new business volumes, mainly in Hong Kong.

Insurance distribution income from HSBC channels included $486m (2020: $476m; 2019: $665m) on HSBC manufactured products, for which a corresponding fee expense is recognised within insurance manufacturing, and $346m (2020: $340m; 2019: $392m) on products manufactured by third-party providers. The WPB component of this distribution income was $433m (2020: $428m; 2019: $589m) from HSBC manufactured products and $329m (2020: $323m; 2019: $372m) from third-party products.

WPB: Wealth adjusted revenue by geography

The following table shows the adjusted revenue of our Wealth business by region. Our Wealth business comprises investment distribution, life insurance manufacturing, Global Private Banking and Asset Management.

 
Wealth adjusted revenue by geography 
                                    2021                       2020                       2019 
                                      $m                         $m                         $m 
--------------  ------------------------  -------------------------  ------------------------- 
Europe                             2,381                      1,859                      2,402 
--------------  ------------------------  -------------------------  ------------------------- 
Asia                               5,780                      5,246                      5,587 
--------------  ------------------------  -------------------------  ------------------------- 
MENA                                 180                        163                        126 
--------------  ------------------------  -------------------------  ------------------------- 
North America                        530                        520                        562 
--------------  ------------------------  -------------------------  ------------------------- 
Latin America                        252                        216                        246 
--------------  ------------------------  -------------------------  ------------------------- 
Total                              9,123                      8,004                      8,923 
--------------  ------------------------  -------------------------  ------------------------- 
 

WPB: Wealth balances

The following table shows the wealth balances, which include invested assets and wealth deposits. Invested assets comprise customer assets either managed by our Asset Management business or by external third-party investment managers, as well as self-directed investments by our customers.

 
WPB - reported wealth balances(1) 
                                                                                    2021                        2020 
                                                                                     $bn                         $bn 
--------------------------------------------------------------  ------------------------  -------------------------- 
Global Private Banking invested assets                                               351                         326 
--------------------------------------------------------------  ------------------------  -------------------------- 
 
  *    managed by Global Asset Management                                             67                          66 
-------------------------------------------------------------- 
 
  *    external managers, direct securities and other                                284                         260 
--------------------------------------------------------------  ------------------------ 
Retail invested assets                                                               434                         407 
--------------------------------------------------------------  ------------------------  -------------------------- 
 
  *    managed by Global Asset Management                                            229                         219 
-------------------------------------------------------------- 
 
  *    external managers, direct securities and other                                205                         188 
--------------------------------------------------------------  ------------------------ 
Asset Management third-party distribution                                            334                         317 
--------------------------------------------------------------  ------------------------  -------------------------- 
Reported invested assets(1)                                                        1,119                       1,050 
--------------------------------------------------------------  ------------------------  -------------------------- 
Wealth deposits (Premier, Jade and Global Private Banking)(2)                        551                         538 
--------------------------------------------------------------  ------------------------  -------------------------- 
Total reported wealth balances                                                     1,670                       1,588 
--------------------------------------------------------------  ------------------------  -------------------------- 
 

1 Invested assets are not reported on the Group's balance sheet, except where it is deemed that we are acting as principal rather than agent in our role as investment manager.

2 Premier, Jade and Global Private Banking deposits, which include Prestige deposits in Hang Seng Bank, form part of the total WPB customer accounts balance of $859bn (2020: $835bn) on page 98.

Asset Management: funds under management

The following table shows the funds under management of our Asset Management business. Funds under management represents assets managed, either actively or passively, on behalf

of our customers. Funds under management are not reported on the Group's balance sheet, except where it is deemed that we are acting as principal rather than agent in our role as investment manager.

 
Asset Management - reported funds under management 
                                                     2021                          2020 
                                                      $bn                           $bn 
----------------------------  ---------------------------  ---------------------------- 
Opening balance                                       602                           506 
----------------------------  ---------------------------  ---------------------------- 
Net new invested assets                                27                            53 
----------------------------  ---------------------------  ---------------------------- 
Net market movements                                   18                            17 
----------------------------  ---------------------------  ---------------------------- 
Foreign exchange and others                          (17)                            26 
Closing balance                                       630                           602 
----------------------------  ---------------------------  ---------------------------- 
 
 
Asset Management - reported funds under management by geography 
                                                     2021                          2020 
                                                      $bn                           $bn 
----------------------------  ---------------------------  ---------------------------- 
Europe                                                367                           346 
----------------------------  ---------------------------  ---------------------------- 
Asia                                                  180                           176 
----------------------------  ---------------------------  ---------------------------- 
MENA                                                    5                             6 
----------------------------  ---------------------------  ---------------------------- 
North America                                          69                            65 
----------------------------  ---------------------------  ---------------------------- 
Latin America                                           9                             9 
----------------------------  ---------------------------  ---------------------------- 
Closing balance                                       630                           602 
----------------------------  ---------------------------  ---------------------------- 
 

At 31 December 2021, Asset Management funds under management amounted to $630bn, an increase of $28bn or 5%. The increase reflected strong net new invested assets, primarily from passive and managed solutions investment products. There was a positive market performance, although this was largely offset by adverse foreign exchange translation.

Global Private Banking: client assets

Global Private Banking client assets comprises invested assets and deposits, which are translated at the rates of exchange applicable for their respective year-ends, with the effects of currency translation reported separately.

 
Global Private Banking - reported client assets(1) 
                                                         2021                          2020 
                                                          $bn                           $bn 
--------------------------------  ---------------------------  ---------------------------- 
Opening balance                                           394                           361 
--------------------------------  ---------------------------  ---------------------------- 
Net new invested assets                                    19                             3 
--------------------------------  ---------------------------  ---------------------------- 
Increase/(decrease) in deposits                             4                             3 
--------------------------------  ---------------------------  ---------------------------- 
Net market movements                                       17                             6 
--------------------------------  ---------------------------  ---------------------------- 
Foreign exchange and others                              (11)                            21 
--------------------------------  ---------------------------  ---------------------------- 
Closing Balance                                           423                           394 
--------------------------------  ---------------------------  ---------------------------- 
 
 
Global Private Banking - reported client assets by geography(1) 
                                       2021                        2020 
                                        $bn                         $bn 
----------------  -------------------------  -------------------------- 
Europe                                  174                         174 
----------------  -------------------------  -------------------------- 
Asia                                    178                         176 
----------------  -------------------------  -------------------------- 
North America                            71                          44 
----------------                             -------------------------- 
Closing balance                         423                         394 
----------------  -------------------------  -------------------------- 
 

1 Client assets are not reported on the Group's balance sheet, except where it is deemed that we are acting as principal rather than agent in our role as investment manager. Customer deposits included in these client assets are on balance sheet.

Retail invested assets

The following table shows the invested assets of our retail customers. These comprise customer assets either managed by our Asset Management business or by external third-party

investment managers as well as self-directed investments by our customers. Retail invested assets are not reported on the Group's balance sheet, except where it is deemed that we are acting as principal rather than agent in our role as investment manager.

 
Retail invested assets 
                                                      2021                          2020 
                                                       $bn                           $bn 
----------------------------  ----------------------------  ---------------------------- 
Opening balance                                        407                           380 
----------------------------  ----------------------------  ---------------------------- 
Net new invested assets(1)                              26                            10 
----------------------------  ----------------------------  ---------------------------- 
Net market movements                                     5                             5 
----------------------------  ----------------------------  ---------------------------- 
Foreign exchange and others                            (4)                            12 
----------------------------  ----------------------------  ---------------------------- 
Closing balance                                        434                           407 
----------------------------  ----------------------------  ---------------------------- 
 
Retail invested assets by geography 
                                                      2021                          2020 
                                                       $bn                           $bn 
----------------------------  ----------------------------  ---------------------------- 
Europe                                                  81                            71 
----------------------------  ----------------------------  ---------------------------- 
Asia                                                   293                           281 
----------------------------  ----------------------------  ---------------------------- 
MENA                                                     4                             4 
----------------------------  ----------------------------  ---------------------------- 
North America                                           47                            42 
----------------------------  ----------------------------  ---------------------------- 
Latin America                                            9                             9 
----------------------------  ----------------------------  ---------------------------- 
Closing balance                                        434                           407 
----------------------------  ----------------------------  ---------------------------- 
 

1 'Retail net new invested assets' covers nine markets, comprising Hong Kong including Hang Seng Bank (Hong Kong), mainland China, Malaysia, Singapore, HSBC Bank UK, UAE, US, Canada and Mexico. The net new invested assets related to all other geographies is reported in 'exchange and other'.

WPB invested assets

Net new invested assets represents the net customer inflows from retail invested assets, Asset Management third-party distribution and Global Private Banking invested assets. It excludes all

customer deposits. The net new invested assets in the table below is non-additive from the tables above, as net new invested assets managed by Asset Management that is generated by retail clients or Global Private Banking will be recorded in both businesses.

 
WPB: Invested assets 
                                                     2021                          2020 
                                                      $bn                           $bn 
----------------------------  ---------------------------  ---------------------------- 
Opening balance                                     1,050                           925 
----------------------------  ---------------------------  ---------------------------- 
Net new invested assets                                64                            53 
----------------------------  ---------------------------  ---------------------------- 
Net market movements                                   33                            21 
----------------------------  ---------------------------  ---------------------------- 
Foreign exchange and others                          (28)                            51 
----------------------------  ---------------------------  ---------------------------- 
Closing balance                                     1,119                         1,050 
----------------------------  ---------------------------  ---------------------------- 
 
WPB: Net new invested assets by geography 
                                                     2021                          2020 
                                                      $bn                           $bn 
----------------------------  ---------------------------  ---------------------------- 
Europe                                                 17                            21 
----------------------------  ---------------------------  ---------------------------- 
Asia                                                   36                            15 
----------------------------  ---------------------------  ---------------------------- 
MENA                                                    -                             - 
----------------------------  ---------------------------  ---------------------------- 
North America                                          10                            16 
----------------------------  ---------------------------  ---------------------------- 
Latin America                                           1                             1 
----------------------------  ---------------------------  ---------------------------- 
Total                                                  64                            53 
----------------------------  ---------------------------  ---------------------------- 
 

GBM: Securities Services and Issuer Services

Assets held in custody

Custody is the safekeeping and servicing of securities and other financial assets on behalf of clients. Assets held in custody are not reported on the Group's balance sheet, except where it is deemed that we are acting as principal rather than agent in our role as investment manager. At 31 December 2021, we held $10.8tn of assets as custodian, 7% higher than at 31 December 2020. The balance comprised $10.0tn of assets in Securities Services, which were recorded at market value, and $0.8tn of assets in Issuer Services, recorded at book value.

The growth was driven by Securities Services balances, from net client asset inflows, including increases from new client mandates, notably in Asia, the US and the UK, and favourable market movements. These increases were partly offset by the adverse impact of currency translation differences.

Assets under administration

Our assets under administration business, which includes the provision of bond and loan administration services, transfer agency services and the valuation of portfolios of securities and other financial assets on behalf of clients, complements the custody business. At 31 December 2021, the value of assets held under administration by the Group amounted to $4.9tn, which was 10% higher than at 31 December 2020. The balance comprised $3.0tn of assets in Securities Services, which were recorded at market value, and $1.9tn of assets in Issuer Services, recorded at book value.

The increase was mainly driven by Securities Services balances, from a net inflow of client assets, particularly in the UK and Hong Kong, and from favourable market movements.

 
Analysis of reported results by geographical regions 
 
 
HSBC reported profit/(loss) before tax and balance sheet data 
                                                                                                         2021 
                      -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                   North                    Latin 
                                       Europe                     Asia                     MENA                  America                  America               Intra-HSBC                 Total 
                                           $m                       $m                       $m                       $m                       $m                       $m                    $m 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net interest income                     6,454                   12,596                    1,299                    2,845                    2,195                    1,100                26,489 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net fee income                          3,882                    5,871                      774                    2,056                      514                        -                13,097 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net income from 
 financial 
 instruments 
 held for trading or 
 managed 
 on a fair value 
 basis                                  2,602                    3,643                      431                      426                      476                      166                 7,744 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net income from 
 assets and 
 liabilities of 
 insurance 
 businesses, 
 including related 
 derivatives, 
 measured at fair 
 value through 
 profit and loss                        1,670                    2,340                        -                        -                       45                      (2)                 4,053 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Changes in fair 
 value of other 
 financial 
 instruments 
 mandatorily 
 measured at fair 
 value through 
 profit or loss                         1,973                      (3)                      (3)                       54                       40                  (1,263)                   798 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Other 
 income/(expense)(1)                    3,523                    1,316                       59                      673                    (212)                  (7,988)               (2,629) 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net operating income 
 before 
 change in 
 expected credit 
 losses and 
 other credit 
 impairment 
 charges(2)                            20,104                   25,763                    2,560                    6,054                    3,058                  (7,987)                49,552 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Change in expected 
 credit losses 
 and other credit 
 impairment charges                     1,601                    (840)                      132                      238                    (203)                        -                   928 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net operating income                   21,705                   24,923                    2,692                    6,292                    2,855                  (7,987)                50,480 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Total operating 
 expenses excluding 
 impairment of 
 goodwill and 
 other intangible 
 assets                              (18,099)                 (15,136)                  (1,536)                  (4,905)                  (2,198)                    7,987              (33,887) 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Impairment of 
 goodwill and 
 other intangible 
 assets                                  (95)                     (24)                      (8)                     (13)                    (593)                        -                 (733) 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Operating 
 profit/(loss)                          3,511                    9,763                    1,148                    1,374                       64                        -                15,860 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Share of 
 profit/(loss) in 
 associates 
 and joint ventures                       268                    2,486                      275                        -                       17                        -                 3,046 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Profit/(loss) before 
 tax                                    3,779                   12,249                    1,423                    1,374                       81                        -                18,906 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
                                            %%                                                %%                                                %                                              % 
--------------------  -----------------------   ----------------------   ----------------------   ----------------------   ----------------------  ----------------------- ------------------- 
Share of HSBC's 
 profit before 
 tax                                     20.0                     64.8                      7.5                      7.3                      0.4                                          100.0 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Cost efficiency 
 ratio                                   90.5                     58.8                     60.3                     81.2                     91.3                                           69.9 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Balance sheet data                         $m                       $m                       $m                       $m                       $m                       $m                    $m 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Loans and advances 
 to customers 
 (net)                                397,090                  492,525                   26,375                  108,717                   21,107                        -             1,045,814 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Total assets                        1,354,483                1,261,707                   70,974                  362,150                   46,602                (137,977)             2,957,939 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Customer accounts                     667,769                  792,098                   42,629                  178,565                   29,513                        -             1,710,574 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Risk-weighted 
 assets(3)                            261,115                  396,206                   60,223                  110,412                   35,915                                        838,263 
 
                                                                                                         2020 
Net interest income                     5,695                   14,318                    1,465                    2,836                    1,960                    1,304                27,578 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net fee income                          3,499                    5,418                      695                    1,795                      467                        -                11,874 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net income from 
 financial 
 instruments 
 held for trading or 
 managed 
 on a fair value 
 basis                                  3,266                    4,273                      402                      997                      593                       51                 9,582 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net income from 
 assets and 
 liabilities of 
 insurance 
 businesses, 
 including related 
 derivatives, 
 measured at fair 
 value through 
 profit and loss                          327                    1,699                        -                        -                       55                        -                 2,081 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Changes in fair 
 value of other 
 financial 
 instruments 
 mandatorily 
 measured at fair 
 value through 
 profit or loss                         1,747                       17                        3                        2                       40                  (1,354)                   455 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Other 
 income/(expense)(1)                    3,885                    1,197                       63                      745                     (95)                  (6,936)               (1,141) 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net operating income 
 before 
 change in expected 
 credit losses 
 and other credit 
 impairment 
 charges(2)                            18,419                   26,922                    2,628                    6,375                    3,020                  (6,935)                50,429 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Change in expected 
 credit losses 
 and other credit 
 impairment charges                   (3,751)                  (2,284)                    (758)                    (900)                  (1,124)                        -               (8,817) 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Net operating income                   14,668                   24,638                    1,870                    5,475                    1,896                  (6,935)                41,612 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Total operating 
 expenses excluding 
 impairment of 
 goodwill and 
 other intangible 
 assets                              (17,860)                 (13,584)                  (1,521)                  (5,081)                  (1,933)                    6,935              (33,044) 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Impairment of 
 goodwill and 
 other intangible 
 assets                                 1,014                     (78)                     (65)                    (226)                      (5)                        -               (1,388) 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Operating 
 profit/(loss)                        (4,206)                   10,976                      284                      168                     (42)                        -                 7,180 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Share of 
 profit/(loss) in 
 associates 
 and joint ventures                         1                    1,856                    (265)                        -                        5                        -                 1,597 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Profit/(loss) before 
 tax                                  (4,205)                   12,832                       19                      168                     (37)                        -                 8,777 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
                                            %%                                                %%                                                %                                              % 
--------------------  -----------------------   ----------------------   ----------------------   ----------------------   ----------------------  ----------------------- ------------------- 
Share of HSBC's 
 profit before 
 tax                                   (47.9)                    146.2                      0.2                      1.9                    (0.4)                                          100.0 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Cost efficiency 
 ratio                                  102.5                     50.7                     60.4                     83.2                     64.2                                           68.3 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Balance sheet data                         $m                       $m                       $m                       $m                       $m                       $m                    $m 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Loans and advances 
 to customers 
 (net)                                408,495                  473,165                   28,700                  107,969                   19,658                        -             1,037,987 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Total assets                        1,416,111                1,206,404                   68,860                  373,167                   49,703                (130,081)             2,984,164 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Customer accounts                     629,647                  762,406                   41,221                  182,028                   27,478                        -             1,642,780 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
Risk-weighted 
 assets(3)                            284,322                  384,228                   60,181                  117,755                   35,240                        -               857,520 
--------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -----------------------  -------------------- 
 
 
 
HSBC reported profit/(loss) before tax and balance sheet data (continued) 
                                                                                                       2019 
                       --------------------------------------------------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                North                   Latin        Intra-HSBC/global 
                                       Europe                    Asia                     MENA                America                 America            impairment(4)                 Total 
                                           $m                      $m                       $m                     $m                      $m                       $m                    $m 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Net interest income                     5,601                  16,607                    1,781                  3,241                   2,061                    1,171                30,462 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Net fee income                          3,668                   5,325                      685                  1,804                     540                        1                12,023 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Net income from 
 financial 
 instruments 
 held for trading or 
 managed 
 on a fair value 
 basis                                  3,785                   4,735                      327                    873                     883                    (372)                10,231 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Net income/(expense) 
 from assets 
 and liabilities of 
 insurance 
 businesses, 
 including related 
 derivatives, 
 measured at fair 
 value through profit 
 and loss                               1,656                   1,803                        -                      -                      14                        5                 3,478 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Changes in fair value 
 of other 
 financial 
 instruments 
 mandatorily 
 measured at fair 
 value through 
 profit or loss                         1,516                      28                        1                     31                      41                    (805)                   812 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Other 
 income/(expense)(1)                    1,830                   1,921                      916                    638                    (23)                  (6,190)                 (908) 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Net operating income 
 before 
 loan impairment 
 (charges)/recoveries 
 and other credit 
 risk provisions(2)                    18,056                  30,419                    3,710                  6,587                   3,516                  (6,190)                56,098 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Change in expected 
 credit losses 
 and other credit 
 impairment 
 (charges)/recoveries                   (938)                   (724)                    (117)                  (237)                   (740)                        -               (2,756) 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Net operating income                   17,118                  29,695                    3,593                  6,350                   2,776                  (6,190)                53,342 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Total operating 
 expenses excluding 
 impairment of 
 goodwill and 
 other intangible 
 assets                              (19,209)                (13,284)                  (1,452)                (5,150)                 (2,050)                    6,190              (34,955) 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Impairment of 
 goodwill and 
 other intangible 
 assets                               (2,550)                    (13)                     (97)                  (433)                   (339)                  (3,962)               (7,394) 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Operating 
 profit/(loss)                        (4,641)                  16,398                    2,044                    767                     387                  (3,962)                10,993 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Share of profit in 
 associates 
 and joint ventures                      (12)                   2,070                      283                      -                      13                        -                 2,354 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Profit/(loss) before 
 tax                                  (4,653)                  18,468                    2,327                    767                     400                  (3,962)                13,347 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
                                            %%                                               %%                                             %                                              % 
---------------------  ----------------------   ---------------------  -----------------------   --------------------  ----------------------  ----------------------- ------------------- 
Share of HSBC's 
 profit before 
 tax                                   (34.9)                   138.4                     17.4                    5.7                     3.0                   (29.6)                 100.0 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Cost efficiency ratio                   120.5                    43.7                     41.8                   84.8                    67.9                                           75.5 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Balance sheet data                         $m                      $m                       $m                     $m                      $m                       $m                    $m 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Loans and advances to 
 customers 
 (net)                                393,850                 477,727                   28,556                113,474                  23,136                        -             1,036,743 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Total assets                        1,248,205               1,102,805                   65,369                377,095                  52,879                (131,201)             2,715,152 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Customer accounts                     528,718                 697,358                   38,126                146,676                  28,237                        -             1,439,115 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
Risk-weighted 
 assets(3)                            280,983                 366,375                   57,492                121,953                  38,460                        -               843,395 
---------------------  ----------------------  ----------------------  -----------------------  ---------------------  ----------------------  -----------------------  -------------------- 
 

1 'Other income/(expense)' in this context comprises where applicable net income/expense from other financial instruments designated at fair value, gains less losses from financial investments, dividend income, net insurance premium income and other operating income less net insurance claims and benefits paid and movement in liabilities to policyholders.

2 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

3 Risk-weighted assets are non-additive across geographical regions due to market risk diversification effects within the Group.

4 Includes the impact of goodwill impairment. As per Group accounting policy, HSBC's cash-generating units are based on geographical regions subdivided by global business, except for Global Banking and Markets, for which goodwill is monitored on a global basis.

 
Reconciliation of reported and adjusted items - geographical regions 
 
 
Reconciliation of reported and adjusted items 
                                                                                                              2021 
                                                 ------------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                               North                 Latin 
                                                              Europe                 Asia                 MENA               America               America                 Total 
                                                                  $m                   $m                   $m                    $m                    $m                    $m 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Revenue(1) 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Reported(2)                                                   20,104               25,763                2,560                 6,054                 3,058                49,552 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Significant items(2)                                             125                (164)                    -                    10                     5                   538 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
- customer redress programmes                                   (11)                    -                    -                     -                     -                  (11) 
- fair value movements on financial 
 instruments(3)                                                  226                   11                    -                     5                     -                   242 
----------------------------------------------- 
- restructuring and other related costs(2,4)                    (90)                (175)                    -                     5                     5                   307 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  -------------------- 
Adjusted(2)                                                   20,229               25,599                2,560                 6,064                 3,063                50,090 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
ECL 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Reported                                                       1,601                (840)                  132                   238                 (203)                   928 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Adjusted                                                       1,601                (840)                  132                   238                 (203)                   928 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Operating expenses 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Reported(2)                                                 (18,194)             (15,160)              (1,544)               (4,918)               (2,791)              (34,620) 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Significant items(2)                                           1,367                  509                   56                   432                   670                 2,472 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
 
  *    customer redress programmes                                49                    -                    -                     -                     -                    49 
----------------------------------------------- 
- impairment of goodwill and other 
 intangibles                                                       -                    -                    -                     -                   587                   587 
 
  *    restructuring and other related costs(2)                1,318                  509                   56                   432                    83                 1,836 
Adjusted(2)                                                 (16,827)             (14,651)              (1,488)               (4,486)               (2,121)              (32,148) 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Share of profit in associates and joint 
 ventures 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Reported                                                         268                2,486                  275                     -                    17                 3,046 
Adjusted                                                         268                2,486                  275                     -                    17                 3,046 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Profit before tax 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Reported                                                       3,779               12,249                1,423                 1,374                    81                18,906 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Significant items                                              1,492                  345                   56                   442                   675                 3,010 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
 
  *    revenue(2)                                                125                (164)                    -                    10                     5                   538 
 
  *    operating expenses(2)                                   1,367                  509                   56                   432                   670                 2,472 
Adjusted                                                       5,271               12,594                1,479                 1,816                   756                21,916 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Loans and advances to customers (net) 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Reported                                                     397,090              492,525               26,375               108,717                21,107             1,045,814 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Adjusted                                                     397,090              492,525               26,375               108,717                21,107             1,045,814 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Customer accounts 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Reported                                                     667,769              792,098               42,629               178,565                29,513             1,710,574 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
Adjusted                                                     667,769              792,098               42,629               178,565                29,513             1,710,574 
-----------------------------------------------  -------------------  -------------------  -------------------  --------------------  --------------------  -------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Amounts are non-additive across geographical regions due to inter-company transactions within the Group.

3 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

4 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

 
Reconciliation of reported and adjusted items (continued) 
                                                                                                               2021 
                                                         ---------------------------------------------------------------------------------------------------------------- 
                                                                                                Hong                Mainland 
                                                                           UK                   Kong                   China                     US                Mexico 
                                                                           $m                     $m                      $m                     $m                    $m 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Revenue(1) 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Reported                                                               16,415                 14,463                   3,734                  4,006                 2,341 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Significant items                                                        (18)                     61                    (41)                     14                    15 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
                                                                         (11)                      -                       -                      -                     - 
  *    customer redress programmes 
 
  *    fair value movements on financial instruments(2)                   220                      7                       -                      5                     - 
------------------------------------------------------- 
 
  *    restructuring and other related costs(3)                         (227)                     54                    (41)                      9                    15 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  --------------------- 
Adjusted                                                               16,397                 14,524                   3,693                  4,020                 2,356 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
ECL 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Reported                                                                1,645                  (608)                    (89)                    205                 (224) 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Adjusted                                                                1,645                  (608)                    (89)                    205                 (224) 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Operating expenses 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Reported                                                             (14,808)                (7,955)                 (2,773)                (3,683)               (1,565) 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Significant items                                                       1,193                    227                      32                    355                    59 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
                                                                           49                      -                       -                      -                     - 
  *    customer redress programmes 
------------------------------------------------------- 
 
  *    restructuring and other related costs                            1,144                    227                      32                    355                    59 
Adjusted                                                             (13,615)                (7,728)                 (2,741)                (3,328)               (1,506) 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Share of profit in associates and joint 
 ventures 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Reported                                                                  267                     16                   2,461                      -                    17 
Adjusted                                                                  267                     16                   2,461                      -                    17 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Profit before tax 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Reported                                                                3,519                  5,916                   3,333                    528                   569 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Significant items                                                       1,175                    288                     (9)                    369                    74 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
 
  *    revenue                                                           (18)                     61                    (41)                     14                    15 
 
  *    operating expenses                                               1,193                    227                      32                    355                    59 
Adjusted                                                                4,694                  6,204                   3,324                    897                   643 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Loans and advances to customers (net) 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Reported                                                              306,464                311,947                  54,239                 52,678                18,043 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Adjusted                                                              306,464                311,947                  54,239                 52,678                18,043 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Customer accounts 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Reported                                                              535,797                549,429                  59,266                111,921                23,583 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
Adjusted                                                              535,797                549,429                  59,266                111,921                23,583 
-------------------------------------------------------  --------------------  ---------------------  ----------------------  ---------------------  -------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

3 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

 
Reconciliation of reported and adjusted 
 items (continued) 
                                                            ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
                                                                                                                             2020 
                                                            --------------------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                                                 North                  Latin 
                                                                           Europe                   Asia                   MENA                America                America                 Total 
                                                                               $m                     $m                     $m                     $m                     $m                    $m 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Revenue(1) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported(2)                                                                18,419                 26,922                  2,628                  6,375                  3,020                50,429 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation(2)                                                     1,171                    335                   (58)                    109                   (69)                 1,393 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Significant items(2)                                                        (233)                   (36)                    (1)                     42                      -                  (52) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
- customer redress programmes                                                  21                      -                      -                      -                      -                    21 
---------------------------------------------------------- 
 
  *    disposals, acquisitions and investment in new 
       businesses                                                               -                      -                      -                     10                      -                    10 
---------------------------------------------------------- 
- fair value movements on financial 
 instruments(3)                                                             (254)                    (5)                      -                    (2)                    (3)                 (264) 
---------------------------------------------------------- 
- restructuring and other related costs(2,4)                                  (9)                   (32)                      -                     35                      -                   170 
---------------------------------------------------------- 
- currency translation on significant 
 items                                                                          9                      1                    (1)                    (1)                      3                    11 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted(2)                                                                19,357                 27,221                  2,569                  6,526                  2,951                51,770 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
ECL 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                                  (3,751)                (2,284)                  (758)                  (900)                (1,124)               (8,817) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                                        (337)                   (57)                      3                   (24)                   (50)                 (465) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Adjusted                                                                  (4,088)                (2,341)                  (755)                  (924)                (1,174)               (9,282) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Operating expenses 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported (2)                                                             (18,874)               (13,662)                (1,586)                (5,307)                (1,938)              (34,432) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation(2)                                                   (1,000)                  (198)                     39                   (69)                     61               (1,072) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Significant items(2)                                                        2,335                    171                     81                    603                     81                 3,095 
- customer redress programmes                                                (54)                      -                      -                      -                      -                  (54) 
---------------------------------------------------------- 
 
  *    impairment of goodwill and other intangibles                           803                      -                     64                    223                      -                 1,090 
---------------------------------------------------------- 
- past service costs of guaranteed 
 minimum pension benefits equalisation                                         17                      -                      -                      -                      -                    17 
---------------------------------------------------------- 
 
  *    restructuring and other related costs(2,5)                           1,425                    171                     19                    378                     91                 1,908 
---------------------------------------------------------- 
 
  *    settlements and provisions in connection with legal 
       and regulatory matters                                                  12                      -                      -                      -                      -                    12 
---------------------------------------------------------- 
- currency translation on significant 
 items                                                                        132                      -                    (2)                      2                   (10)                   122 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted(2)                                                              (17,539)               (13,689)                (1,466)                (4,773)                (1,796)              (32,409) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Share of profit/(loss) in associates 
 and joint ventures 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                                        1                  1,856                  (265)                      -                      5                 1,597 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                                            -                    133                      -                      -                      -                   133 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Significant items                                                               -                      -                    462                      -                      -                   462 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
- impairment of goodwill(6)                                                     -                      -                    462                      -                      -                   462 
---------------------------------------------------------- 
- currency translation on significant                                           -                      -                      -                      -                      -                     - 
 items 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted                                                                        1                  1,989                    197                      -                      5                 2,192 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Profit/(loss) before tax 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                                  (4,205)                 12,832                     19                    168                   (37)                 8,777 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                                        (166)                    213                   (16)                     16                   (58)                  (11) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Significant items                                                           2,102                    135                    542                    645                     81                 3,505 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
- revenue(2)                                                                (233)                   (36)                    (1)                     42                      -                  (52) 
---------------------------------------------------------- 
- operating expenses(2)                                                     2,335                    171                     81                    603                     81                 3,095 
---------------------------------------------------------- 
- share of profit in associates and 
 joint ventures                                                                 -                      -                    462                      -                      -                   462 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted                                                                  (2,269)                 13,180                    545                    829                   (14)                12,271 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Loans and advances to customers (net) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                                  408,495                473,165                 28,700                107,969                 19,658             1,037,987 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                                      (9,176)                (4,397)                (1,423)                    199                  (788)              (15,585) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Adjusted                                                                  399,319                468,768                 27,277                108,168                 18,870             1,022,402 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Customer accounts 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                                  629,647                762,406                 41,221                182,028                 27,478             1,642,780 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                                     (12,835)                (6,887)                (1,748)                    234                (1,416)              (22,652) 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Adjusted                                                                  616,812                755,519                 39,473                182,262                 26,062             1,620,128 
----------------------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Amounts are non-additive across geographical regions due to inter-company transactions within the Group.

3 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

4 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

5 Includes impairment of software intangible assets of $189m (of the total software intangible asset impairment of $1,347m) and impairment of tangible assets of $197m.

6 In 2020, The Saudi British Bank ('SABB'), an associate of HSBC, impaired the goodwill that arose following the merger with Alawwal bank in 2019. HSBC's post-tax share of the goodwill impairment was $462m.

 
Reconciliation of reported and adjusted items (continued) 
                                                                       2020 
                 ---------------------------------------------------------------------------------------------------------------- 
                                                        Hong               Mainland 
                                   UK                   Kong                  China                     US                 Mexico 
                                   $m                     $m                     $m                     $m                     $m 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Revenue(1) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Reported                       13,886                 16,345                  3,088                  4,590                  2,234 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Currency 
 translation                    1,048                   (29)                    220                      -                    124 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Significant 
 items                          (180)                     14                    (5)                     41                   (11) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
- customer                         21                      -                      -                      -                      - 
redress 
programmes 
--------------- 
- disposals,                        -                      -                      -                     10                      - 
acquisitions 
and investment 
in new 
businesses 
--------------- 
- fair value 
 movements on 
 financial 
 instruments(2)                 (256)                      -                    (1)                    (2)                    (1) 
--------------- 
- restructuring 
 and other 
 related 
 costs(3)                          48                     15                    (4)                     33                   (12) 
--------------- 
- currency 
 translation on 
 significant 
 items                              7                    (1)                      -                      -                      2 
---------------  --------------------  ---------------------  ---------------------  --------------------- 
Adjusted                       14,754                 16,330                  3,303                  4,631                  2,347 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
ECL 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Reported                      (3,256)                  (824)                  (114)                  (622)                (1,050) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Currency 
 translation                    (306)                      2                    (9)                      -                   (69) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted                      (3,562)                  (822)                  (123)                  (622)                (1,119) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Operating 
expenses 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Reported                     (14,855)                (7,312)                (2,211)                (4,194)                (1,376) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Currency 
 translation                    (875)                     14                  (152)                      -                   (74) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Significant 
 items                          1,430                     99                     20                    556                     42 
- customer                       (54)                      -                      -                      -                      - 
redress 
programmes 
--------------- 
- impairment of 
 goodwill and 
 other 
 intangibles                      650                      -                      -                    223                      - 
--------------- 
- past service                     17                      -                      -                      -                      - 
costs of 
guaranteed 
minimum 
pension 
benefits 
equalisation 
--------------- 
- restructuring 
 and other 
 related costs                    693                    100                     19                    333                     42 
--------------- 
- settlements                      12                      -                      -                      -                      - 
and provisions 
in connection 
with legal and 
regulatory 
matters 
--------------- 
- currency 
 translation on 
 significant 
 items                            112                    (1)                      1                      -                      - 
---------------  --------------------  ---------------------  ---------------------  --------------------- 
Adjusted                     (14,300)                (7,199)                (2,343)                (3,638)                (1,408) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Share of 
profit/(loss) 
in associates 
and 
joint ventures 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Reported                            1                    (2)                  1,849                      -                      5 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Currency                            -                      -                    132                      -                      - 
translation 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted                            1                    (2)                  1,981                      -                      5 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Profit/(loss) 
before tax 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Reported                      (4,224)                  8,207                  2,612                  (226)                  (187) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Currency 
 translation                    (133)                   (13)                    191                      -                   (19) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Significant 
 items                          1,250                    113                     15                    597                     31 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
- revenue                       (180)                     14                    (5)                     41                   (11) 
--------------- 
- operating 
 expenses                       1,430                     99                     20                    556                     42 
---------------  --------------------  ---------------------  ---------------------  --------------------- 
Adjusted                      (3,107)                  8,307                  2,818                    371                  (175) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Loans and 
advances to 
customers (net) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Reported                      314,530                302,454                 46,113                 58,082                 17,296 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Currency 
 translation                  (2,764)                (1,741)                  1,278                      -                  (471) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted                      311,766                300,713                 47,391                 58,082                 16,825 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Customer 
accounts 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Reported                      504,275                531,489                 56,826                117,485                 22,220 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Currency 
 translation                  (4,432)                (3,060)                  1,575                      -                  (605) 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted                      499,843                528,429                 58,401                117,485                 21,615 
---------------  --------------------  ---------------------  ---------------------  ---------------------  --------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

3 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

 
Reconciliation of reported and adjusted items (continued) 
                                                                                                               2019 
                                              --------------------------------------------------------------------------------------------------------------------------------------- 
                                                                                                                                   North                  Latin 
                                                             Europe                   Asia                   MENA                America                America                 Total 
                                                                 $m                     $m                     $m                     $m                     $m                    $m 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Revenue(1) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported(2)                                                  18,056                 30,419                  3,710                  6,587                  3,516                56,098 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation(2)                                       1,353                    354                   (72)                     99                  (666)                 1,010 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Significant items                                                41                     35                  (827)                     68                     10                 (673) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
- customer redress programmes                                   163                      -                      -                      -                      -                   163 
-------------------------------------------- 
- disposals, acquisitions and investment 
 in new businesses(3)                                             -                      -                  (828)                     59                      1                 (768) 
-------------------------------------------- 
- fair value movements on financial 
 investments(4)                                               (137)                     35                      -                      9                      9                  (84) 
-------------------------------------------- 
- currency translation on significant 
 items                                                           15                      -                      1                      -                      -                    16 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted(2)                                                  19,450                 30,808                  2,811                  6,754                  2,860                56,435 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
ECL 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                      (938)                  (724)                  (117)                  (237)                  (740)               (2,756) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                           (69)                   (11)                      4                    (4)                    149                    69 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Adjusted                                                    (1,007)                  (735)                  (113)                  (241)                  (591)               (2,687) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Operating expenses 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported(2,6)                                              (21,759)               (13,297)                (1,549)                (5,583)                (2,389)              (42,349) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation(2)                                     (1,246)                  (177)                     59                   (61)                    386                 (981) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Significant items(6)                                          4,655                    127                    112                    544                    367                 9,767 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
- costs of structural reform(5)                                 154                      4                      -                      -                      -                   158 
-------------------------------------------- 
- customer redress programmes                                 1,281                      -                      -                      -                      -                 1,281 
-------------------------------------------- 
- goodwill impairment(6)                                      2,522                      -                     97                    431                    337                 7,349 
-------------------------------------------- 
 
  *    restructuring and other related costs                    538                    123                     15                    113                     38                   827 
-------------------------------------------- 
- settlements and provisions in connection 
 with legal and regulatory matters                             (60)                    (1)                      -                      -                      -                  (61) 
-------------------------------------------- 
- currency translation on significant 
 items                                                          220                      1                      -                      -                    (8)                   213 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted(2,6)                                              (18,350)               (13,347)                (1,378)                (5,100)                (1,636)              (33,563) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Share of profit/(loss) in associates 
 and joint ventures 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                       (12)                  2,070                    283                      -                     13                 2,354 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                              1                    142                      -                      -                    (1)                   142 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Adjusted                                                       (11)                  2,212                    283                      -                     12                 2,496 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Profit/(loss) before tax 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported(6)                                                 (4,653)                 18,468                  2,327                    767                    400                13,347 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation(6)                                          39                    308                    (9)                     34                  (132)                   240 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Significant items(6)                                          4,696                    162                  (715)                    612                    377                 9,094 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
- revenue                                                        41                     35                  (827)                     68                     10                 (673) 
-------------------------------------------- 
- operating expenses(6)                                       4,655                    127                    112                    544                    367                 9,767 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  --------------------- 
Adjusted                                                         82                 18,938                  1,603                  1,413                    645                22,681 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Loans and advances to customers (net) 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                    393,850                477,727                 28,556                113,474                 23,136             1,036,743 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                          8,549                  4,264                (1,482)                  1,165                (2,440)                10,056 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Adjusted                                                    402,399                481,991                 27,074                114,639                 20,696             1,046,799 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Customer accounts 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Reported                                                    528,718                697,358                 38,126                146,676                 28,237             1,439,115 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Currency translation                                         11,240                  4,003                (2,091)                  1,183                (3,525)                10,810 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
Adjusted                                                    539,958                701,361                 36,035                147,859                 24,712             1,449,925 
--------------------------------------------  ---------------------  ---------------------  ---------------------  ---------------------  ---------------------  -------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Amounts are non-additive across geographical regions due to inter-company transactions within the Group.

3 Includes $0.8bn dilution gain following the merger of The Saudi British Bank ('SABB') with Alawwal bank.

4 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

   5     Comprises costs associated with preparations for the UK's exit from the European Union. 

6 Amounts are non-additive across geographical regions due to goodwill impairment recognised on the Global Banking and Markets cash-generating unit, which is monitored on a global basis.

 
Reconciliation of reported and adjusted items (continued) 
                                                                            2019 
                 --------------------------------------------------------------------------------------------------------------------------- 
                                                             Hong                 Mainland 
                                      UK                     Kong                    China                       US                   Mexico 
                                      $m                       $m                       $m                       $m                       $m 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Revenue(1) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reported                          13,538                   19,412                    3,101                    4,638                    2,555 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Currency 
 translation                       1,148                      153                      219                        -                    (129) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Significant 
 items                                40                       26                        1                       66                        7 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
- customer                           162                        -                        -                        -                        - 
redress 
programmes 
--------------- 
- disposals,                           -                        -                        -                       59                        - 
acquisitions 
and investment 
in new 
businesses 
--------------- 
- fair value 
 movements on 
 financial 
 instruments(2)                    (139)                       26                        1                        7                        8 
--------------- 
- currency 
 translation on 
 significant 
 items                                17                        -                        -                        -                      (1) 
---------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Adjusted                          14,726                   19,591                    3,321                    4,704                    2,433 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
ECL 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reported                           (714)                    (459)                    (129)                    (170)                    (491) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Currency 
 translation                        (58)                      (3)                      (9)                        -                       25 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Adjusted                           (772)                    (462)                    (138)                    (170)                    (466) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Operating 
expenses 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reported                        (16,157)                  (6,935)                  (2,111)                  (4,033)                  (1,390) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Currency 
 translation                     (1,010)                     (51)                    (153)                        -                       71 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Significant 
 items                             1,941                       65                        7                       93                       19 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
- costs of 
 structural 
 reform(3)                           101                        4                        -                        -                        - 
--------------- 
- customer                         1,281                        -                        -                        -                        - 
redress 
programmes 
- restructuring 
 and other 
 related costs                       405                       61                        6                       93                       20 
--------------- 
- settlements 
 and provisions 
 in connection 
 with legal and 
 regulatory 
 matters                               8                      (1)                        -                        -                        - 
--------------- 
- currency 
 translation on 
 significant 
 items                               146                        1                        1                        -                      (1) 
---------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Adjusted                        (15,226)                  (6,921)                  (2,257)                  (3,940)                  (1,300) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Share of profit 
in associates 
and joint 
ventures 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reported                            (12)                       31                    2,016                        -                       13 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Currency 
 translation                           1                        -                      143                        -                      (1) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Adjusted                            (11)                       31                    2,159                        -                       12 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Profit/(loss) 
before tax 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reported                         (3,345)                   12,049                    2,877                      435                      687 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Currency 
 translation                          81                       99                      200                        -                     (34) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Significant 
 items                             1,981                       91                        8                      159                       26 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
- revenue                             40                       26                        1                       66                        7 
--------------- 
- operating 
 expenses                          1,941                       65                        7                       93                       19 
---------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Adjusted                         (1,283)                   12,239                    3,085                      594                      679 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Loans and 
advances to 
customers (net) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reported                         303,041                  306,964                   42,380                   63,588                   20,426 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Currency 
 translation                       7,175                    (372)                    4,054                        -                  (1,561) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Adjusted                         310,216                  306,592                   46,434                   63,588                   18,865 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Customer 
accounts 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Reported                         419,642                  499,955                   48,323                   90,834                   23,051 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Currency 
 translation                       9,935                    (606)                    4,622                        -                  (1,762) 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
Adjusted                         429,577                  499,349                   52,945                   90,834                   21,289 
---------------  -----------------------  -----------------------  -----------------------  -----------------------  ----------------------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

   3     Comprises costs associated with preparations for the UK's exit from the European Union. 
 
Analysis by country 
 
 
Profit/(loss) before tax by country/territory within global businesses 
                                                                               Wealth 
                                                                                  and                                                         Global 
                                                                             Personal                      Commercial                        Banking                        Corporate 
                                                                              Banking                         Banking                    and Markets                           Centre                         Total 
                                                                                   $m                              $m                             $m                               $m                            $m 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  -------------------------------  ---------------------------- 
Europe                                                                          1,817                           2,893                          (299)                            (632)                         3,779 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  -------------------------------  ---------------------------- 
- UK(1)                                                                         1,511                           2,475                          (487)                               20                         3,519 
----------------------------------------------------- 
 
  *    of which: HSBC UK Bank plc (ring-fenced bank)                            2,047                           2,929                            127                            (318)                         4,785 
----------------------------------------------------- 
 
  *    of which: HSBC Bank plc (non-ring-fenced bank)                             176                             259                            220                             (17)                           638 
----------------------------------------------------- 
 
  *    of which: Holdings and other                                             (712)                           (713)                          (834)                              355                       (1,904) 
----------------------------------------------------- 
- France                                                                          236                             163                           (97)                            (133)                           169 
----------------------------------------------------- 
- Germany                                                                          17                              82                            155                               67                           321 
----------------------------------------------------- 
- Switzerland                                                                      46                              10                              -                             (12)                            44 
----------------------------------------------------- 
- other                                                                             7                             163                            130                            (574)                         (274) 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  ------------------------------- 
Asia                                                                            4,366                           2,364                          3,193                            2,326                        12,249 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  -------------------------------  ---------------------------- 
- Hong Kong                                                                     4,076                           1,303                            920                            (383)                         5,916 
----------------------------------------------------- 
- Australia                                                                       146                             132                            131                             (26)                           383 
----------------------------------------------------- 
- India                                                                            20                             265                            593                              232                         1,110 
----------------------------------------------------- 
- Indonesia                                                                        14                              12                            111                              (8)                           129 
----------------------------------------------------- 
- mainland China                                                                 (95)                             288                            586                            2,554                         3,333 
----------------------------------------------------- 
- Malaysia                                                                         37                            (23)                            145                             (20)                           139 
----------------------------------------------------- 
- Singapore                                                                       145                             107                            231                             (13)                           470 
----------------------------------------------------- 
- Taiwan                                                                           14                              16                            106                              (5)                           131 
----------------------------------------------------- 
- other                                                                             9                             264                            370                              (5)                           638 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  ------------------------------- 
Middle East and North Africa                                                      194                             235                            805                              189                         1,423 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  -------------------------------  ---------------------------- 
- Egypt                                                                            79                              42                            163                              (2)                           282 
----------------------------------------------------- 
- UAE                                                                              91                               3                            342                             (61)                           375 
----------------------------------------------------- 
- Saudi Arabia                                                                     17                               -                             65                              274                           356 
----------------------------------------------------- 
- other                                                                             7                             190                            235                             (22)                           410 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  ------------------------------- 
North America                                                                      60                           1,023                            697                            (406)                         1,374 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  -------------------------------  ---------------------------- 
- US                                                                            (131)                             472                            524                            (337)                           528 
----------------------------------------------------- 
- Canada                                                                          141                             544                            145                             (62)                           768 
----------------------------------------------------- 
- other                                                                            50                               7                             28                              (7)                            78 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  ------------------------------- 
Latin America                                                                   (304)                             162                            326                            (103)                            81 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  -------------------------------  ---------------------------- 
- Mexico                                                                          305                              88                            222                             (46)                           569 
----------------------------------------------------- 
- other(2)                                                                      (609)                              74                            104                             (57)                         (488) 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  ------------------------------- 
Year ended 31 Dec 2021                                                          6,133                           6,677                          4,722                            1,374                        18,906 
-----------------------------------------------------  ------------------------------  ------------------------------  -----------------------------  -------------------------------  ---------------------------- 
 

1 UK includes results from the ultimate holding company, HSBC Holdings plc, and the separately incorporated group of service companies ('ServCo Group').

   2     Includes the impact of goodwill impairment of $587m. As per Group accounting policy, HSBC's cash-generating units are based on geographical regions, subdivided by global business. 
 
Profit/(loss) before tax by country/territory within 
 global businesses (continued) 
                                                                                                                                                        -------------------------------  ------------------------------ 
                                                                                Wealth 
                                                                                   and                                                          Global 
                                                                              Personal                       Commercial                        Banking                        Corporate 
                                                                               Banking                          Banking                    and Markets                           Centre                           Total 
                                                                                    $m                               $m                             $m                               $m                              $m 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  -------------------------------  ------------------------------ 
Europe                                                                           (680)                            (529)                        (1,809)                          (1,187)                         (4,205) 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  -------------------------------  ------------------------------ 
- UK(1)                                                                          (357)                            (543)                        (1,769)                          (1,555)                         (4,224) 
----------------------------------------------------- 
- of which: HSBC UK Bank plc (ring-fenced 
 bank)                                                                             113                              167                             90                            (124)                             246 
----------------------------------------------------- 
 
  *    of which: HSBC Bank plc (non-ring-fenced bank)                              109                               36                        (1,030)                            (454)                         (1,339) 
----------------------------------------------------- 
 
  *    of which: Holdings and other                                              (579)                            (746)                          (829)                            (977)                         (3,131) 
----------------------------------------------------- 
- France                                                                         (340)                            (168)                          (347)                            (310)                         (1,165) 
----------------------------------------------------- 
- Germany                                                                           17                               16                            197                             (15)                             215 
----------------------------------------------------- 
- Switzerland                                                                      (2)                              (4)                              -                             (10)                            (16) 
----------------------------------------------------- 
- other                                                                              2                              170                            110                              703                             985 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  ------------------------------- 
Asia                                                                             5,031                            1,944                          4,002                            1,855                          12,832 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  -------------------------------  ------------------------------ 
- Hong Kong                                                                      4,927                            1,787                          1,674                            (181)                           8,207 
----------------------------------------------------- 
- Australia                                                                        108                               76                            138                              (7)                             315 
----------------------------------------------------- 
- India                                                                             16                              187                            593                              228                           1,024 
----------------------------------------------------- 
- Indonesia                                                                        (6)                             (14)                            147                             (13)                             114 
----------------------------------------------------- 
- mainland China                                                                  (34)                              295                            506                            1,845                           2,612 
----------------------------------------------------- 
- Malaysia                                                                           8                               33                            141                             (55)                             127 
----------------------------------------------------- 
- Singapore                                                                         45                            (644)                            239                             (12)                           (372) 
----------------------------------------------------- 
- Taiwan                                                                             9                               18                            104                              (2)                             129 
----------------------------------------------------- 
- other                                                                           (42)                              206                            460                               52                             676 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  ------------------------------- 
Middle East and North Africa                                                      (15)                            (120)                            478                            (324)                              19 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  -------------------------------  ------------------------------ 
- Egypt                                                                             68                               46                            185                              (1)                             298 
----------------------------------------------------- 
- UAE                                                                             (21)                            (210)                            102                             (39)                           (168) 
----------------------------------------------------- 
- Saudi Arabia                                                                      21                                -                             26                            (264)                           (217) 
----------------------------------------------------- 
- other                                                                           (83)                               44                            165                             (20)                             106 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  ------------------------------- 
North America                                                                    (449)                              366                            712                            (461)                             168 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  -------------------------------  ------------------------------ 
- US                                                                             (547)                              139                            573                            (391)                           (226) 
----------------------------------------------------- 
- Canada                                                                            52                              225                            100                             (67)                             310 
----------------------------------------------------- 
- other                                                                             46                                2                             39                              (3)                              84 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  ------------------------------- 
Latin America                                                                    (183)                             (22)                            233                             (65)                            (37) 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  -------------------------------  ------------------------------ 
- Mexico                                                                         (115)                            (106)                             59                             (25)                           (187) 
----------------------------------------------------- 
- other                                                                           (68)                               84                            174                             (40)                             150 
Year ended 31 Dec 2020                                                           3,704                            1,639                          3,616                            (182)                           8,777 
-----------------------------------------------------  -------------------------------  -------------------------------  -----------------------------  -------------------------------  ------------------------------ 
 
 

1 UK includes results from the ultimate holding company, HSBC Holdings plc, and the separately incorporated group of service companies ('ServCo Group').

 
Profit/(loss) before tax by country/territory within global businesses 
 (continued) 
                                                                                Wealth                                                            Global 
                                                                          and Personal                       Commercial                          Banking                        Corporate 
                                                                               Banking                          Banking                      and Markets                           Centre                          Total 
                                                                                    $m                               $m                               $m                               $m                             $m 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
Europe                                                                           (841)                          (1,324)                            (997)                          (1,491)                        (4,653) 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
- UK(1)                                                                        (1,053)                              904                          (1,217)                          (1,979)                        (3,345) 
----------------------------------------------------- 
 
  *    of which: HSBC UK Bank plc (ring-fenced bank)                             (331)                            1,555                               70                               13                          1,307 
----------------------------------------------------- 
 
  *    of which: HSBC Bank plc (non-ring fenced bank)                              245                              278                            (186)                            (467)                          (130) 
----------------------------------------------------- 
 
  *    of which: Holdings and other                                              (967)                            (929)                          (1,101)                          (1,525)                        (4,522) 
----------------------------------------------------- 
- France                                                                            55                              120                             (65)                             (74)                             36 
----------------------------------------------------- 
- Germany                                                                           18                               46                               95                                2                            161 
----------------------------------------------------- 
- Switzerland                                                                       93                                7                              (3)                              (6)                             91 
----------------------------------------------------- 
- other(2)                                                                          46                          (2,401)                              193                              566                        (1,596) 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  ------------------------------- 
Asia                                                                             7,715                            4,519                            4,083                            2,151                         18,468 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
- Hong Kong                                                                      7,220                            3,242                            1,729                            (142)                         12,049 
----------------------------------------------------- 
- Australia                                                                        130                              127                              199                             (12)                            444 
----------------------------------------------------- 
- India                                                                             67                              201                              533                              205                          1,006 
----------------------------------------------------- 
- Indonesia                                                                         20                               55                              127                               14                            216 
----------------------------------------------------- 
- mainland China                                                                  (73)                              317                              512                            2,121                          2,877 
----------------------------------------------------- 
- Malaysia                                                                         102                               73                              189                             (22)                            342 
----------------------------------------------------- 
- Singapore                                                                        154                              105                              250                             (31)                            478 
----------------------------------------------------- 
- Taiwan                                                                            43                               25                               97                              (4)                            161 
----------------------------------------------------- 
- other                                                                             52                              374                              447                               22                            895 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  ------------------------------- 
Middle East and North Africa                                                       254                              212                              761                            1,100                          2,327 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
- Egypt                                                                             73                               81                              245                               11                            410 
----------------------------------------------------- 
- UAE                                                                              139                               94                              246                             (54)                            425 
----------------------------------------------------- 
- Saudi Arabia                                                                     (3)                                -                               13                            1,145                          1,155 
----------------------------------------------------- 
- other(2)                                                                          45                               37                              257                              (2)                            337 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  ------------------------------- 
North America                                                                    (573)                              855                              729                            (244)                            767 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
- US                                                                             (277)                              386                              547                            (221)                            435 
----------------------------------------------------- 
- Canada                                                                            70                              427                              143                             (22)                            618 
----------------------------------------------------- 
- other(2)                                                                       (366)                               42                               39                              (1)                          (286) 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  ------------------------------- 
Latin America                                                                      264                            (103)                              328                             (89)                            400 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
- Mexico                                                                           311                              176                              229                             (29)                            687 
----------------------------------------------------- 
- other(2)                                                                        (47)                            (279)                               99                             (60)                          (287) 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  ------------------------------- 
GBM goodwill impairment(2)                                                           -                                -                          (3,962)                                -                        (3,962) 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
Year ended 31 Dec 2019                                                           6,819                            4,159                              942                            1,427                         13,347 
-----------------------------------------------------  -------------------------------  -------------------------------  -------------------------------  -------------------------------  ----------------------------- 
 
 

1 UK includes results from the ultimate holding company, HSBC Holdings plc, and the separately incorporated group of service companies ('ServCo Group').

2 Includes the impact of goodwill impairment. As per Group accounting policy, HSBC's cash-generating units are based on geographical regions, subdivided by global business.

 
Reconciliation of alternative performance 
 measures 
                                           Page 
Use of alternative performance 
 measures                                   117 
-----------------------------------------  ---- 
Return on average ordinary shareholders' 
 equity and return on average 
 tangible equity                            117 
-----------------------------------------  ---- 
Net asset value and tangible 
 net asset value per ordinary 
 share                                      118 
-----------------------------------------  ---- 
Post-tax return and average total 
 shareholders' equity on average 
 total assets                               119 
-----------------------------------------  ---- 
Expected credit losses and other 
 credit impairment charges as 
 % of average gross loans and 
 advances to customers                      119 
-----------------------------------------  ---- 
 
 
Use of alternative performance measures 
 

Our reported results are prepared in accordance with IFRSs as detailed in our financial statements starting on page 308.

As described on page 90, we use a combination of reported and alternative performance measures, including those derived from our reported results that eliminate factors that distort year-on-year comparisons. These are considered alternative performance measures (non-GAAP financial measures).

The following information details the adjustments made to the reported results and the calculation of other alternative performance measures. All alternative performance measures are reconciled to the closest reported performance measure.

 
Return on average ordinary shareholders' 
 equity and return on average tangible 
 equity 
 

Return on average ordinary shareholders' equity ('RoE') is computed by taking profit attributable to the ordinary shareholders of the parent company ('reported results'), divided by average ordinary shareholders' equity ('reported equity') for the period. The adjustment to reported results and reported equity excludes amounts attributable to non-controlling interests and holders of preference shares and other equity instruments.

Return on average tangible equity ('RoTE') is computed by adjusting reported results for the movements in the present value of in-force long-term insurance business ('PVIF') and for impairment of goodwill and other intangible assets (net of tax), divided by average reported equity adjusted for goodwill, intangibles and PVIF for the period.

Return on average tangible equity excluding significant items is annualised profit attributable to ordinary shareholders, excluding changes in PVIF and significant items (net of tax), divided by average tangible shareholders' equity excluding fair value of own debt, debt valuation adjustment ('DVA') and other adjustments for the period. Since 1 January 2021, the UK bank levy has no longer been excluded from the calculation of this measure. Comparative data have not been re-presented.

We provide RoTE ratios in addition to RoE as a way of assessing our performance, which is closely aligned to our capital position.

 
Return on average ordinary shareholders' equity and return on average 
 tangible equity 
                                                                   2021                    2020                   2019 
                                                                     $m                      $m                     $m 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Profit 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Profit attributable to the ordinary 
 shareholders 
 of the parent company                                           12,607                   3,898                  5,969 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Impairment of goodwill and other intangible 
 assets 
 (net of tax)                                                       608                   1,036                  7,349 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Decrease/(increase) in PVIF (net of tax)                           (58)                   (253)                (1,248) 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Profit attributable to the ordinary 
 shareholders, 
 excluding goodwill, other 
 intangible assets impairment and PVIF                           13,157                   4,681                 12,070 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Significant items (net of tax) and other 
 adjustments(1)                                                   2,086                   2,402                  2,251 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Profit attributable to the ordinary 
 shareholders, 
 excluding goodwill impairment, PVIF and 
 significant 
 items(1)                                                        15,243                   7,083                 14,321 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Equity 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Average total shareholders' equity                              199,295                 189,719                189,035 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Effect of average preference shares and other 
 equity 
 instruments                                                   (22,814)                (22,326)               (23,614) 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Average ordinary shareholders' equity                           176,481                 167,393                165,421 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Effect of goodwill, PVIF and other intangibles 
 (net 
 of deferred tax)                                              (17,705)                (17,292)               (22,574) 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Average tangible equity                                         158,776                 150,101                142,847 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Fair value of own debt, DVA and other 
 adjustments                                                      1,278                     422                  1,032 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Average tangible equity excluding fair value 
 of own 
 debt, DVA and other adjustments                                160,054                 150,523                143,879 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
                                                                      %%                                             % 
----------------------------------------------  -----------------------   ---------------------  --------------------- 
Ratio 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Return on average ordinary shareholders' 
 equity                                                             7.1                     2.3                    3.6 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Return on average tangible equity                                   8.3                     3.1                    8.4 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
Return on average tangible equity excluding 
 significant 
 items(1)                                                           9.5                     4.7                   10.0 
----------------------------------------------  -----------------------  ----------------------  --------------------- 
 

1 Since 1 January 2021, the UK bank levy has no longer been excluded from the calculation of this measure. Comparative data have not been re-presented.

The following table details the adjustments made to reported results by global business:

 
Return on average tangible equity by global business 
                                                                                Year ended 31 Dec 2021 
                  -------------------------------------------------------------------------------------------------------------------------------------------------- 
                                       Wealth                                                      Global 
                                          and                                                     Banking 
                                     Personal                    Commercial                           and                     Corporate 
                                      Banking                       Banking                       Markets                        Centre                        Total 
                                           $m                            $m                            $m                            $m                           $m 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Profit before 
 tax                                    6,133                         6,677                         4,722                         1,374                       18,906 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Tax expense                           (1,540)                       (1,783)                       (1,020)                           130                      (4,213) 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Profit after tax                        4,593                         4,894                         3,702                         1,504                       14,693 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Less 
 attributable 
 to: preference 
 shareholders, 
 other equity 
 holders, 
 non-controlling 
 interests                              (735)                         (665)                         (618)                          (68)                      (2,086) 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Profit 
 attributable to 
 ordinary 
 shareholders 
 of the parent 
 company                                3,858                         4,229                         3,084                         1,436                       12,607 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Increase in PVIF 
 (net of tax)                            (65)                             4                             -                             3                         (58) 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Significant 
 items (net of 
 tax)(1)                                  850                            51                           517                         1,269                        2,687 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Other 
 adjustments                                3                           (4)                           (3)                            11                            7 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Profit 
 attributable to 
 ordinary 
 shareholders, 
 excluding PVIF, 
 significant 
 items(1)                               4,646                         4,280                         3,598                         2,719                       15,243 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Average tangible 
 shareholders' 
 equity 
 excluding fair 
 value of own 
 debt, 
 DVA and other 
 adjustments                           30,587                        39,487                        41,816                        48,164                      160,054 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Return on 
 average 
 tangible equity 
 excluding 
 significant 
 items (%)(1)                            15.2                          10.8                           8.6                           5.6                          9.5 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
 
                                                                                Year ended 31 Dec 2020 
----------------  -------------------------------------------------------------------------------------------------------------------------------------------------- 
Profit before 
 tax                                    3,704                         1,639                         3,616                         (182)                        8,777 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Tax expense                             (509)                         (661)                         (977)                         (531)                      (2,678) 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Profit after tax                        3,195                           978                         2,639                         (713)                        6,099 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Less 
 attributable 
 to: preference 
 shareholders, 
 other equity 
 holders, 
 non-controlling 
 interests                              (736)                         (673)                         (784)                           (8)                      (2,201) 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Profit 
 attributable to 
 ordinary 
 shareholders 
 of the parent 
 company                                2,459                           305                         1,855                         (721)                        3,898 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Increase in PVIF 
 (net of tax)                           (242)                          (10)                             -                           (1)                        (253) 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Significant 
 items (net of 
 tax) and 
 UK bank levy                             190                           208                           958                         2,041                        3,397 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Other 
 adjustments                               20                          (14)                          (25)                            60                           41 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Profit 
 attributable to 
 ordinary 
 shareholders, 
 excluding PVIF, 
 significant 
 items 
 and bank levy                          2,427                           489                         2,788                         1,379                        7,083 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Average tangible 
 shareholders' 
 equity 
 excluding fair 
 value of own 
 debt, 
 DVA and other 
 adjustments                           26,551                        37,826                        41,566                        44,580                      150,523 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
Return on 
 average 
 tangible equity 
 excluding 
 significant 
 items and UK 
 bank levy (%)                            9.1                           1.3                           6.7                           3.1                          4.7 
----------------  ---------------------------  ----------------------------  ----------------------------  ----------------------------  --------------------------- 
 

1 Since 1 January 2021, the UK bank levy has no longer been excluded from the calculation of this measure. Comparative data have not been re-presented.

 
Net asset value and tangible net 
 asset value per ordinary share 
 

Net asset value per ordinary share is total shareholders' equity less non-cumulative preference shares and capital securities ('total ordinary shareholders' equity'), divided by the number of ordinary shares in issue excluding shares that the company has purchased and are held in treasury.

Tangible net asset value per ordinary share is total ordinary shareholders' equity excluding goodwill, PVIF and other intangible assets (net of deferred tax) ('tangible ordinary shareholders' equity'), divided by the number of basic ordinary shares in issue excluding shares that the company has purchased and are held in treasury.

 
Net asset value and tangible net asset value per ordinary share 
                                                                    2021                   2020                   2019 
                                                                      $m                     $m                     $m 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Total shareholders' equity                                       198,250                196,443                183,955 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Preference shares and other equity instruments                  (22,414)               (22,414)               (22,276) 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Total ordinary shareholders' equity                              175,836                174,029                161,679 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Goodwill, PVIF and intangible assets (net of 
 deferred 
 tax)                                                           (17,643)               (17,606)               (17,535) 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Tangible ordinary shareholders' equity                           158,193                156,423                144,144 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Basic number of $0.50 ordinary shares outstanding                 20,073                 20,184                 20,206 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
                                                                       $                      $                      $ 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Value per share 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Net asset value per ordinary share                                  8.76                   8.62                   8.00 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
Tangible net asset value per ordinary share                         7.88                   7.75                   7.13 
--------------------------------------------------  --------------------  ---------------------  --------------------- 
 
 
Post-tax return and average total 
 shareholders' 
 equity on average total assets 
 

Post-tax return on average total assets is profit after tax divided by average total assets for the period.

Average total shareholders' equity to average total assets is average total shareholders' equity divided by average total assets for the period.

 
Post-tax return and average total shareholders' equity 
 on average total assets 
                                                         -----------------  -------------------  -------------------- 
                                                                      2021                 2020                  2019 
                                                                        $m                   $m                    $m 
-------------------------------------------------------  -----------------  -------------------  -------------------- 
Profit after tax                                                    14,693                6,099                 8,708 
-------------------------------------------------------  -----------------  -------------------  -------------------- 
Average total shareholders' equity                                 199,295              189,719               189,035 
-------------------------------------------------------  -----------------  -------------------  -------------------- 
Average total assets                                             3,012,437            2,936,939             2,712,376 
-------------------------------------------------------  -----------------  -------------------  -------------------- 
 
Ratio                                                                    %%                                         % 
-------------------------------------------------------  -----------------   ------------------  -------------------- 
Post-tax return on average total assets                                0.5                  0.2                   0.3 
-------------------------------------------------------  -----------------  -------------------  -------------------- 
Average total shareholders' equity to average total 
 assets                                                               6.62                 6.46                  6.97 
-------------------------------------------------------  -----------------  -------------------  -------------------- 
 
 
Expected credit losses and other 
 credit impairment charges as % of 
 average gross loans and advances 
 to customers 
 

Expected credit losses and other credit impairment charges ('ECL') as % of average gross loans and advances to customers is the

annualised adjusted ECL divided by adjusted average gross loans and advances to customers for the period.

The adjusted numbers are derived by adjusting reported ECL and loans and advances to customers for the effects of foreign currency translation differences.

 
Expected credit losses and other credit impairment charges as % of 
 average gross loans and advances to customers 
                                                                 2021                    2020                     2019 
                                                                   $m                      $m                       $m 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
Expected credit losses and other 
 credit impairment 
 charges ('ECL')                                                  928                 (8,817)                  (2,756) 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
Currency translation                                                                    (465)                       69 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
Adjusted ECL                                                      928                 (9,282)                  (2,687) 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
Average gross loans and advances to 
 customers                                                  1,057,412               1,047,114                1,021,238 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
Currency translation                                          (8,487)                  20,243                   22,292 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
Average gross loans and advances to 
 customers - at 
 most recent balance sheet foreign 
 exchange rates                                             1,048,925               1,067,357                1,043,530 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
                                                                    %%                                               % 
--------------------------------------  -----------------------------   ---------------------  ----------------------- 
Ratio 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
Expected credit losses and other 
 credit impairment 
 charges as % of average gross loans 
 and advances 
 to customers                                                  (0.09)                    0.87                     0.26 
--------------------------------------  -----------------------------  ----------------------  ----------------------- 
 

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