Weave Launches New Phone Reporting Analytics Feature for Multi-Location Practices
October 31 2022 - 10:00AM
Business Wire
The latest platform enhancement for
multi-location businesses is designed to drive operational
efficiencies and a better patient experience
Weave, the all-in-one customer communications and engagement
platform for small- and medium-sized businesses, has launched a new
Phone Reporting Analytics feature to drive meaningful insights and
efficiencies for multi-location practices.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20221031005147/en/
(Graphic: Business Wire)
The enhancement builds upon the existing Phone Analytics feature
to give office administrators more visibility into their day-to-day
operations. With it, they can now monitor important efficiency
metrics like missed calls and the busiest hours of the day for
phone calls by location. The new functionality is now available to
all multi-location customers at no additional cost.
“Multi-location practices and their teams are always on the hunt
for data-driven insights and solutions to better run their
business,” said Weave Chief Product Officer Branden Neish. “We’re
proud to continue developing features that help these practices
identify ways to operate more efficiently and ensure every patient
has an exemplary experience on every phone call.”
Customers using the new feature are able to analyze a number of
data points to power decision-making around staffing, office hours
and more. Users are able to select data points across one or
multiple locations, helping drive best practices across the entire
network with insightful comparisons. These data points include:
- New patient phone call volume vs. current patient volume
- Time to answer calls by office location
- Missed, answered and abandoned calls by location
- Whether an incoming call was answered or if a voicemail was
left
- Average call duration
Learn more about Weave’s features for multi-location practices
here.
About Weave
Weave is the all-in-one customer communications and engagement
platform for small- and medium-sized businesses. From the first
phone call to the final invoice and every touchpoint in between,
Weave connects the entire customer journey. Weave’s software
solutions transform how local businesses attract, communicate with
and engage customers to grow their business. Weave has set the bar
for Utah startup achievement & work culture. In the past year,
Weave has been named a member of the Forbes Cloud 100, a Certified
Great Place to Work, and a G2 leader in Patient Engagement,
Optometry, Dental Practice Management and Patient Relationship
Management software. To learn more, visit
getweave.com/newsroom/.
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version on businesswire.com: https://www.businesswire.com/news/home/20221031005147/en/
Kali Geldis Sr. Director of Communications pr@getweave.com
Weave Communications (NYSE:WEAV)
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