UnitedHealthcare Introduces Health Plan Delivering Lower Costs and a Patient-Focused Health Care Experience
December 01 2021 - 9:00AM
Business Wire
- Doctors Plan of Arizona provides personalized and seamless
customer support, flexibility of accessing care from 15 Banner
Health medical centers across Arizona's Maricopa and Pinal
counties
- Plan participants can save up to 15% on premiums
UnitedHealthcare has introduced a new health plan that offers
consumers in Southwest Arizona personalized and seamless customer
support as well as the opportunity to save up to 15% on
premiums.
The Doctors Plan of Arizona provides access to quality,
affordable, patient-focused health care for people with
employer-sponsored health coverage in Arizona's Maricopa and Pinal
counties. The plan includes Banner Health Network and is an example
of how the health care system can evolve to improve health outcomes
and the health care experience for patients while lowering
costs.
“In designing the Doctors Plan of Arizona, we wanted to not only
offer significant cost-savings but also a more personalized,
simplified and coordinated care experience that can help people
improve their health and well-being,” said Heather Kane, CEO of
UnitedHealthcare in Arizona.
Banner Health Network is an accountable care organization that
joins Arizona’s largest health care provider, Banner Health, and an
extensive network of primary care and specialty physicians to
provide comprehensive health care solutions for Maricopa County and
parts of Pinal County. Known nationally as an innovative leader in
new health care models, Banner Health Network is working
collaboratively with insurance plans and physicians to keep members
in optimal health, while reducing costs.
Doctors Plan of Arizona members have access to care from more
than 5,000 physicians and 15 medical centers in the Banner Health
Network, all of whom are dedicated to delivering cost-effective and
evidence-based care. As a result, the plan offers members the
opportunity to save up to 15% on premiums compared to a traditional
PPO offering. Members also have access to primary care and urgent
care visits for a $0 copay, 24/7 telehealth visits and care
coordination driven by their primary care physician.
To enhance the customer experience, UnitedHealthcare has
developed a dedicated service team that provides personalized
concierge support for members enrolled in the Doctors Plan of
Arizona. The customer care advocates have access to relevant
patient data from both the provider and health plan, enabling them
to handle all of the behind-the-scenes coordination on members’
behalf and to serve as their sole contact until their question is
answered or the issue is resolved. This concierge support model
better serves members’ needs by removing the hassles of being
transferred or having to call back to confirm the status of an
issue.
Doctors Plan of Arizona members also have access to the
resources available to all eligible UnitedHealthcare plan
participants, including digital tools at myuhc.com, the
UnitedHealthcare app and 24/7 virtual physician visits. Available
now, the design of the plan, as well as the resources available to
members, help create a seamless experience for both fully insured
and self-insured members.
The Doctors Plan of Arizona is the third health plan featuring a
high-performing network that UnitedHealthcare has launched in
partnership with care providers in recent years. It joins the
Colorado Doctors Plan, which UnitedHealthcare launched with Centura
Health in 2019, and the California Doctors Plan, which
UnitedHealthcare launched with Canopy Health in 2020.
About UnitedHealthcare
UnitedHealthcare is dedicated to helping people live healthier
lives and making the health system work better for everyone by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. In the United States, UnitedHealthcare offers the full
spectrum of health benefit programs for individuals, employers, and
Medicare and Medicaid beneficiaries, and contracts directly with
more than 1.3 million physicians and care professionals, and 6,500
hospitals and other care facilities nationwide. The company also
provides health benefits and delivers care to people through owned
and operated health care facilities in South America.
UnitedHealthcare is one of the businesses of UnitedHealth Group
(NYSE: UNH), a diversified health care company. For more
information, visit UnitedHealthcare at www.uhc.com or follow @UHC
on Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20211201005224/en/
Catherine Farrell UnitedHealthcare (714) 226-4247
Catherine.Farrell@uhc.com
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