RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings
December 21 2020 - 7:00AM
Business Wire
Creates more engaging meeting experience with
emotion recognition, real-time closed captioning, and automatic
speaker recognition
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced that it has acquired
DeepAffects, a leading conversational intelligence pioneer that
uses artificial intelligence (AI) to analyze business conversations
and extract meaningful insights. The acquisition is part of
RingCentral’s rapid innovation to create smarter video meetings.
DeepAffects brings powerful AI capabilities that will enable
RingCentral to deliver enhanced pre-meeting, in-meeting and
post-meeting experiences for customers.
“As businesses shift to a hybrid model with employees working
both in-office and remotely, it has never been more important to
equip them with tools and insights that make meetings more engaging
and productive,” said Anand Eswaran, president and chief operating
officer at RingCentral. “With DeepAffects, we will bring
conversational speech analysis and emotional sentiment recognition
to our platform to deliver a differentiated, best-in-class meetings
experience for our customers. We’re thrilled to welcome the
DeepAffects team to RingCentral!”
The DeepAffects platform includes some of the following key
capabilities:
- Multi-modal emotion recognition: Recognizes core
emotions and sentiments directly from voice. It categorizes the
conversations on the emotion cues, such as intensity, pitch and
more, to bring emotional awareness insights to participants.
- Multi-speaker recognition and voiceprints: Identifies an
individual person based on the unique characteristics of their
voice. It also identifies the speaker at precisely the time they
spoke during the conversation.
- Speech recognition with accent detection: Converts audio
to text by applying powerful neural network models. It recognizes
multiple languages and variants to support a global user base with
an accent-aware speech recognition that can transcribe a non-native
English speaker’s audio with very high accuracy.
“With a rich set of AI models and high accuracy for diarization,
emotion and speech recognition, DeepAffects is truly a market
leader in providing conversational intelligence and analysis,” said
Prashant Kukde, founder and CEO of DeepAffects. “We are excited to
join forces with RingCentral and empower workforces globally with
smarter video meetings.”
The terms of the transaction were not disclosed. The acquisition
closed in Q4 2020 and is not estimated to have a material financial
impact for the year ending December 31, 2020.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud
Message Video Phone™ (MVP™), customer engagement, and contact
center solutions for businesses worldwide. More flexible and
cost-effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2020 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral Video, Message Video Phone, MVP and the RingCentral
logo are trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20201221005203/en/
Mariana Leventis mariana.leventis@ringcentral.com (650)
562-6545
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