Subcontractors can now receive real-time,
personalized assistance with payment status,
signing documents, and more, saving valuable
time
NASHVILLE, Tenn., March 3,
2025 /PRNewswire/ -- Oracle Customer Edge Summit --
Oracle today announced new AI agent capabilities embedded directly
within Oracle Textura Payment Management Cloud Service. Available
to all Textura subcontractors in the US, the integrated generative
AI-powered assistant provides real-time, personalized support to
get quick answers to common pay application questions and complete
other required tasks.
One of the most used construction payment solutions in the
industry, Textura has processed over $1
trillion in construction payments to subcontractors. This
represents work on more than 120,000 projects and payments to over
200,000 subcontractors since Textura first launched in 2006.
Currently, organizations call Textura support 11,500 times per
month, on average, to get answers to questions including payment
timelines.
The new AI agent capabilities help reduce the need for
support and time spent navigating screens to find the status of a
pay application, invoice, or how to use the system. Subcontractors
can simply type in the assistant "what is the status
of my payment?" The assistant then would provide a contextualized
response and subsequent actions. For example, it could bring up a
list of all the projects that a subcontractor has and ask them to
click which draw they are referring to. Once clicked, the assistant
could note that the payment has not been released due to a lack of
a signed compliance document and then provide the form for signing
and submission.
"Subcontractors are essential to project success but paying them
quickly and correctly is a complex process. This is the reason we
created Textura and why so many contractors have adopted the
solution," said Mike Antis, global
vice president, Textura. "By adding agentic AI capabilities, we are
taking even more time and hassle out of the payment process,
especially in those vital subcontractor 'draw weeks.' With the
ability to get in-app, real-time assistance 24/7, we are helping
our general contractor customers improve the relationships with
their subcontractors while reducing costly support calls. This
enhancement helps improve the experience for the 200,000
subcontractors who log in to Textura each month, assisting them to
quickly find the answers they need to get paid and focus more of
their time on the job at hand."
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SOURCE Oracle