Former Chief of Staff from U.S. Department of Veteran Affairs Joins Medallia
March 11 2020 - 8:00AM
Business Wire
Will Lead Public Sector and Healthcare
Efforts
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that Lee Becker, former chief of staff
for the Veterans Experience Office of the U.S. Department of
Veterans Affairs (VA) has joined Medallia as a solutions principal
for the company’s public sector business.
“I saw first hand the positive impact customer experience has on
Veterans, families, caregivers, and survivors. I am ecstatic to be
taking the knowledge and best practices I gained during my tenure
at the VA and helping to support the President’s Management Agenda
goals to improve the lives of citizens. Medallia has a unique and
powerful platform that can proactively assist the private and
public sector in delivering the very best experiences to its
customers,” said Lee Becker for Medallia.
Mr. Becker brings expertise in increasing trust and delivering
solutions to help healthcare and government agencies better
understand the moments that matter and how to improve them, to
Medallia. Over his time at the VA, Lee enabled a team to deliver a
19 point increase in overall VA trust, helping to save the lives of
Veterans in crisis, and a 6% increase in the VA’s patient
experience. He will leverage his experience and Medallia’s
real-time insights capabilities to help healthcare systems and
federal, state, and local agencies improve the patient and citizen
experience.
“Lee’s award-winning work at the VA has improved the wellbeing
and saved the lives of our nation’s heroes. As a solutions
principal, he will leverage his expertise to help other
organizations achieve success in transforming citizen and customer
experience using Medallia’s leading SaaS platform,” said Elizabeth
Carducci, senior vice president of solutions principals at
Medallia.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment.
www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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