American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
November 05 2019 - 8:00AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced American Electric Power (AEP) has
selected Medallia Experience Cloud to help achieve its vision of
becoming a customer experience leader.
AEP, an energy provider powering more than five million
customers in eleven states, is looking to Medallia to capture
real-time feedback while the customer is experiencing AEP’s
products and services. This data will enable AEP to identify and
eliminate points of friction across journeys, optimize business
processes through customer-driven innovation, and ultimately
deliver on its commitment to redefining the future of energy.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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PR Contact: Valerie Beaudett press@medallia.com +1 (650)
400-7833
IR Contact: Carolyn Bass ir@medallia.com
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