USAA’s Chief Claims Officer Joins Lemonade
November 18 2021 - 11:33AM
Business Wire
Sean Burgess, SVP & Chief Claims Officer at
USAA, joins Lemonade to oversee claims practices throughout its
businesses.
Lemonade, the insurance company powered by AI and social good,
today announced the appointment of Sean Burgess as Chief Claims
Officer.
Burgess joins Lemonade after more than 25 years at USAA, serving
the military community and their families. In his new role at
Lemonade, Burgess will oversee the company’s key claims functions
across the US and EU, and report to Gavin Blair, SVP, Customer
Operations.
“We have a lot of respect for USAA, their values, trusted brand,
and great customer satisfaction,” said Shai Wininger, Lemonade CEO
and cofounder. “Sean led one of the best claims teams in the world,
and his joining not only marks an important milestone for Lemonade,
but also sends a strong message to the industry. Sean’s knowledge,
coupled with our technology, will allow Lemonade to continue
redefining what a state-of-the-art 21st century claims organization
looks like.”
Most recently, Burgess held the role of Chief Claims Officer at
USAA, where he led a high-performing team that built and managed
some of the company’s digital-first products, including touchless
auto claims experiences. During Sean’s tenure, the company doubled
in size, becoming the third-largest homeowners and fifth-largest
auto insurer in the US, all while delivering world-class service
and industry-leading loss adjustment expense (LAE).
“I’ve followed Lemonade over the years since it launched, and
have always admired all that Lemonade is known for - its
customer-centric products, technology and AI, socially impactful
business model, and so much more,” said Burgess. “As a veteran of
the insurance industry, it’s exciting to be leading the charge now
with Lemonade. The technology and use of AI, alongside what the
team has built in their claims functionality and experience, is
best-in-class.”
As part of this move, Burgess will be filling the role of Jim
Hageman, Lemonade’s first hire in this role when founded six years
ago and famously known among customers as the face of “AI Jim.”
“Saying hello to Lemonade was easy; saying goodbye was much more
difficult,” said Jim Hageman, outgoing Chief Claims Officer.
“Lemonade has been like family to me for the last six years, so
when I decided to move on, we had, well, a family talk, and found a
really great fit for the future of Lemonade Claims. Sean brings the
perfect blend of experience and humanity, and I am very confident
he will continue to build on Lemonade's success.”
Read more about why Sean joined here.
About Lemonade Lemonade offers renters, homeowners, pet,
car, and life insurance. Powered by artificial intelligence and
behavioral economics, Lemonade’s full stack insurance carriers in
the US and the EU replace brokers and bureaucracy with bots and
machine learning, aiming for zero paperwork and instant everything.
A Certified B-Corp, Lemonade gives unused premiums to nonprofits
selected by its community, during its annual Giveback. Lemonade is
currently available in the United States, Germany, the Netherlands,
and France, and continues to expand globally.
For more information about Lemonade, visit www.lemonade.com and
follow @lemonade_inc on Twitter.
Forward-Looking Statements
This communication contains forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of
1995. All statements contained in this communication that do not
relate to matters of historical fact should be considered
forward-looking statements, including statements regarding our
anticipated financial performance, including our state-of the-art
claims organization.
These statements are neither promises nor guarantees, but
involve known and unknown risks, uncertainties and other important
factors that may cause our actual results, performance or
achievements to be materially different from any future results,
performance or achievements expressed or implied by the
forward-looking statements, including, but not limited to the
important factors are discussed under the caption “Risk Factors” in
our Form 10-K filed with the SEC on March 8, 2021 and in our other
filings with the SEC could cause actual results to differ materially
from those indicated by the forward-looking statements made in this
shareholder letter. Any such forward-looking statements represent
management’s beliefs as of the date of this press release. While we
may elect to update such forward-looking statements at some point
in the future, we disclaim any obligation to do so, even if
subsequent events cause our views to change.
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version on businesswire.com: https://www.businesswire.com/news/home/20211118006023/en/
Natalie Gerke press@lemonade.com
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