Built on the Salesforce Platform, Infosys LaborForce is designed
to help states transform unemployment insurance tax, benefits,
appeals, and workforce programs
ROCKVILLE, Md., April 19,
2022 /PRNewswire/ -- Infosys Public Services, a
US-headquartered subsidiary of Infosys (NYSE: INFY), today
introduced Infosys LaborForce, a fully integrated, cloud-native
Platform as a Service (PaaS) Unemployment Insurance (UI) system.
Built on the Salesforce Platform, Infosys LaborForce is a tax,
benefits, appeals and workforce solution designed to support state
governments in building digital and resilient UI systems. The
customer-centric solution equips states with advanced CRM and
analytics capabilities, a lower long-term cost of ownership, and
greater resiliency, that can result in better experiences for
the U.S. workforce.
Meeting the needs of the modern workforce now and in the
future
Infosys Public Services has developed LaborForce to address the
issues with state unemployment and workforce systems. The COVID-19
pandemic put millions of Americans out of work and state
unemployment systems across the U.S. failed to meet the soaring
demand for benefits. Infosys LaborForce leverages the proven
capabilities of cloud to rapidly adapt to a dynamic work, policy,
and economic environment and meet the ever-changing needs of U.S.
workers.
Infosys LaborForce supports all end-to-end UI processes,
including tax, benefits, appeals, workforce, pandemic programs,
family leave, call centers, and customer service. The solution
leverages Salesforce's rapid low-code development
capabilities, enabling states to add new features and
functionalities at speed and scale.
Citizen-centric with enhanced case management
Infosys LaborForce offers automated case management,
citizen-centric user experiences, and advanced fraud prevention and
detection. For example, using Infosys LaborForce, state employees
can utilize functions like click-to-chat to automatically update
claims information directly in back-end systems. Infosys LaborForce
is also capable of automatically adjusting employer rates based on
new information and modifying claims in response – dating back
years if needed. AI-enabled decision-making capabilities
also help resolve questions related to employee
eligibility, enabling the solution to flag potential fraud or
reconcile inconsistencies.
Eric Paternoster, President
and CEO, Infosys Public Services, said, "Unemployment Insurance
systems are critical to the infrastructure of the U.S. workforce.
But over the past decade, too often we have seen these systems
struggle to support the requirements of our constantly evolving
workforce, public policies, and citizen expectations. The agility
of the Salesforce Platform opens up enormous potential for Infosys
LaborForce and our National Labor Practice to help states innovate
and better support the needs of their citizens."
Proven capabilities and compliance-ready
Infosys LaborForce builds on the proven design and processing
components already implemented in more than a dozen states. The
product is designed, delivered, and supported through Infosys
Public Services' National Labor Practice, made up of practitioners
that have been exclusively supporting unemployment insurance,
workforce, and contact center modernizations for over 20 years.
This team of workforce experts has previously helped modernize tax
and benefits systems in 20+ states.
States can choose to implement Infosys LaborForce in its
entirety or deploy individual modules that best fit their needs.
Infosys Public Services also provides states with complementary
expertise in service areas including UI training, organization
change management, fraud program improvement and design, federal
reporting and data validation, legacy systems support and
maintenance, user experience (UX) redesign and improvement,
modernization and RFP planning, and grant management.
Tyler Prince, Executive Vice
President, Worldwide Alliances & Channels,
Salesforce, said, "Partners are critical to extending the
power of Salesforce across industries – including the public
sector. We're proud to see partners like Infosys build innovative
solutions to make state workforce programs for citizens even
better."
Salesforce and others are among the trademarks of
salesforce.com, inc.
About Infosys Public Services
Infosys Public Services is a leader in next-generation digital
services and consulting. With benchmark processes, access to
cross-industry insights and innovative solutions, Infosys Public
Services is helping public sector organizations to navigate their
digital transformation, helping them renew existing systems into
modern, agile, intelligent platforms, develop new capabilities and
deliver better outcomes to all stakeholders at a lower cost with
less risk.
Navigate your next with Infosys Public Services. Visit
www.infosyspublicservices.com to learn how.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. We enable clients in more than 50 countries to
navigate their digital transformation. With over four decades of
experience in managing the systems and workings of global
enterprises, we expertly steer our clients through their digital
journey. We do it by enabling the enterprise with an AI-powered
core that helps prioritize the execution of change. We also empower
the business with agile digital at scale to deliver unprecedented
levels of performance and customer delight. Our always-on learning
agenda drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Visit www.infosys.com to see how Infosys (NSE, BSE,
NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this press release are forward-looking
statements intended to qualify for the 'safe harbor' under the
Private Securities Litigation Reform Act of 1995, including
statements concerning our future business opportunities and growth
prospects. Such forward-looking statements involve a number of
risks and uncertainties that could cause actual results to differ
materially from those in such forward-looking statements. The risks
and uncertainties relating to these statements include, but are not
limited to, risks and uncertainties regarding fluctuations in
earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India, our ability to attract and
retain highly skilled professionals, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete
and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional
conflicts, legal restrictions on raising capital or acquiring
companies outside India, and
unauthorized use of our intellectual property and general economic
conditions affecting our industry. Additional risks that could
affect our future operating results are more fully described in our
United States Securities and Exchange Commission filings including
our Annual Report on Form 20-F for the fiscal year ended
March 31, 2021. These filings are
available at www.sec.gov. Infosys may, from time to time, make
additional written and oral forward-looking statements, including
statements contained in the company's filings with the Securities
and Exchange Commission and our reports to shareholders. In
addition, please note that any forward-looking statements contained
herein are based on assumptions that we believe to be reasonable as
of the date of this press release. The company does not undertake
to update any forward-looking statements that may be made from time
to time by or on behalf of the company unless it is required by
law.
View original
content:https://www.prnewswire.com/news-releases/infosys-public-services-introduces-infosys-laborforce-one-of-the-first-cloud-native-unemployment-insurance-solutions-in-the-industry-301527906.html
SOURCE Infosys