GTW Gateway

Gateway Has Customers Covered With Launch of Two-Hour Response Service for Enterprise Systems Products Working With IBM Global Services Gives Gateway Ability to Reach Any Business Within 50 Mile Radius of 68 Metro Locations POWAY, Calif., Oct. 30 /PRNewswire-FirstCall/ -- Gateway customers can now get on-site technical support for their servers in less time than it takes to reformat a hard drive. (Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO ) Gateway, Inc. today launches two-hour response service(1) for the company's entire enterprise systems products line, encompassing its rack-mount and tower servers, as well as its external storage products. Having established a strategic relationship with IBM Global Services, Gateway can now reach any business within a 50 mile radius of 68 metropolitan areas -- from Honolulu to Birmingham, Ala. -- within two hours. The new service is available 24 hours a day, seven days a week and even on holidays. Gateway's customers, who include many leading corporations, small- and medium-sized businesses (SMBs), government agencies and educational institutions, can subscribe to the service to ensure better uptime for their Gateway enterprise systems hardware. Customers with data centers, in particular, will now be able preserve critical business processes and avoid costly downtime. "Our launch of two-hour response service is an example of how Gateway continues to offer the best possible experience for its business customers," said Jim Jones, GM and vice president of Gateway's services group. "From break-fix services to replacing specific parts for a server or storage device, Gateway ensures rapid hardware recovery when and where our customers need it." In August, Gateway announced a contract with IBM Global Services to provide field-based support with next-business-day and four-hour response time, on-site repair, parts logistics, and other infrastructure and professional services.(1) The agreement allows Gateway to not only deepen the scope of support for its business critical systems, but also allows the company to geographically broaden its services footprint. Today, with the launch of two-hour response, Gateway takes its support offerings a step further. IBM Global Services leads the industry in IT product and support services according to analyst group Gartner, Inc. The company continues to be one of the industry's pioneers in information technology services. IBM Global Services has the extensive resources and expertise to provide high availability on-site repair service, installation services and parts logistic services across the United States. Gateway's relationship with IBM Global Services is a key component of Gateway's broader Technology LifeCycle Services platform, which provides organizations with hardware, support and related services they need through all stages of their technology's lifespan. Gateway can customize a LifeCycle Services program for any size organization -- including planning, installation,(2) training, support and maintenance, and disposal of technology assets. Gateway is a leading branded integrator of technology solutions for SMBs, enterprises, educational institutions and government agencies. From high-end servers to market-leading plasma displays to comprehensive services, Gateway delivers whole-office technology solutions, coupled with high-touch service. Serving businesses for more than 20 years, Gateway makes the purchase, use and support of technology simple. Gateway customers include many of the world's leading organizations, such as the U.S. Defense Logistics Agency, UPS, the University of Arizona and others. For more information on Gateway business solutions, visit http://www.gateway.com/business . About Gateway Since its founding in 1985, Gateway (NYSE:GTW) has been a technology and direct-marketing pioneer, using its call centers, web site and retail network to build direct customer relationships. As it transforms itself from a leading PC company into a branded integrator of personalized technology solutions, its the company's range line of Gateway-branded products is expanding to include thin TVs, digital cameras, digital TVs, DLP projectors, tablet PCs, and systems and networking products and services, all of which are designed to work seamlessly together with the company's award-winning line of PCs. Gateway is America's second most admired computer company, according to Fortune magazine(3), and its products and services received more than 125 awards and honors last year. Visit http://www.gateway.com/ for more information. (1) Limited warranties and service agreements apply; visit gateway.com or call 1-800-846-2000 for a free copy. May not be available in all states. (2) Installation provided by third parties. Not available in remote locations. Call for details. (3) Source: Fortune magazine, March 3, 2003 issue http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO http://photoarchive.ap.org/ DATASOURCE: Ted Ladd of Gateway, Inc. CONTACT: Media, Ted Ladd of Gateway, Inc., +1-858-848-2515, Web site: http://www.gateway.com/

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