MEMPHIS and SAN FRANCISCO,
Sept. 14, 2021 /PRNewswire/
-- Today, FedEx (NYSE: FDX) and Salesforce (NYSE: CRM)
announced a new, multi-year partnership that integrates Salesforce
Commerce Cloud and Salesforce Order Management with innovative
capabilities from FedEx and ShopRunner, its e-commerce platform and
subsidiary.
E-Commerce growth is putting pressure on retailers to ensure
great customer experiences while keeping up with growing demand.
Also, retailers have to manage multiple, complicated inventory
management systems to fulfill orders and process returns while
struggling to reach their customers in a crowded e-commerce
ecosystem. With Salesforce and FedEx, companies now have a single
platform that helps remove the complexity and protect the customer
experience.
"Brands and merchants have to move quicker than ever to meet
their customers' expectations," said Claude
Russ, COO of FedEx Dataworks and CEO of ShopRunner. "With
the combined power of Salesforce and FedEx, we will provide them
the speed, control and economics they need to help them exceed
those expectations. From optimizing their inventory management and
fulfillment operations, to faster delivery and attracting new
buyers, together we're helping change the game so brands and
merchants can have greater control over the links of their supply
chain and increase their competitiveness."
"We are in a world of commerce anytime and anywhere," said
Lidiane Jones, EVP & GM,
Salesforce Commerce Cloud. "Commerce Cloud and Order Management let
companies sell wherever their customers shop and fulfill on any
channel. Pairing that with FedEx's logistics capabilities lets us
deliver an even faster, easier, and cost-efficient experience for
our customers. Now, retailers can better meet shoppers' two-day
shipping expectations without accumulating extensive costs or
sacrificing their time or brand."
Bringing together Salesforce Commerce Cloud with ShopRunner and
FedEx will redefine how brands and merchants manage the e-commerce
journey from promotion and purchase to delivery and returns —
delivering a fast and easy end-to-end shopping experience.
Companies can harness the power of Salesforce's trusted Commerce
Cloud, Salesforce Order Management and Einstein AI technology to
quickly innovate, automate processes, and drive demand with deeply
personalized digital commerce experiences at scale. With FedEx
data-driven supply chain insights, comprehensive shipping network
and ShopRunner e-commerce capabilities, companies can optimize and
extend the post-purchase journey.
Through this partnership, companies can leverage next-generation
intelligent supply chain and fulfillment capabilities to optimize
their e-commerce operations. With an integrated platform to run
some of the most essential parts of their business independently,
companies will be able to unify the customer journey to help drive
new demand and increase conversion on their owned channels, which
can help in reducing reliance on third parties and preserving time
and money.
With FedEx and Salesforce, companies can expect:
- Increased Loyalty and Customer Lifetime Value: Access to
millions of high-value shoppers actively purchasing through
ShopRunner's platform, offering Salesforce merchants a pool of
loyal consumers.
- Early Network Insights: Advanced insights to help
merchants provide their customers with more precise information on
when their purchases will arrive.
- Supply Chain Optimization: Access to tools that optimize
transportation and fulfillment, deepen supply chain intelligence,
simplify shipping, manage costs, and take control of their business
throughout the supply chain.
With FedEx and Salesforce, end-users can expect:
- Two-Day Shipping: The option of two-day shipping from
the brands they love.
- Easy Returns: An easy return process backed by FedEx
with services like label-less returns, access to return-packaging
at FedEx locations, easy drop-off and more.
- Real-Time Order Visibility: Enhanced insights into
delivery dates and times on the product detail page, in the
shopping cart, and throughout the delivery journey to increase
confidence and peace of mind on when orders will arrive.
Availability & Pricing
The first solution from FedEx and Salesforce is expected to be
available to customers in the U.S. in Spring of 2022. Pricing will
be announced at the time of general availability.
About FedEx
FedEx Corp. (NYSE: FDX) provides customers and businesses
worldwide with a broad portfolio of transportation, e-commerce, and
business services. With annual revenue of $84 billion, the company offers integrated
business solutions through operating companies competing
collectively, operating collaboratively, and innovating digitally
under the respected FedEx brand. Consistently ranked among the
world's most admired and trusted employers, FedEx inspires its
570,000 team members to remain focused on safety, the highest
ethical and professional standards and the needs of their customers
and communities. To learn more about how FedEx connects people and
possibilities around the world, please visit about.fedex.com.
About ShopRunner
ShopRunner, a FedEx subsidiary, connects its millions of high
value members with Free 2-Day Shipping and Free Returns as well as
exclusive, member-only offers and benefits from their favorite
stores. For retailers, ShopRunner helps to drive frictionless
e-commerce through a comprehensive product suite backed by rich
consumer insights and data science.
About Salesforce
Salesforce, the global CRM leader, empowers companies of every
size and industry to digitally transform and create a 360° view of
their customers. For more information about Salesforce (NYSE: CRM),
visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information,
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
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SOURCE Salesforce