Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, and Alcatel-Lucent
Enterprise, a leading international provider of communications,
networking and cloud solutions today announced a strategic
partnership that extends the availability of Avaya’s OneCloud CCaaS
(Contact Center as a Service) composable solutions to ALE’s global
base of customers while also making ALE’s digital networking
solutions available on a global basis to Avaya customers.
Through this partnership, ALE will offer Avaya OneCloud™ CCaaS,
which provides advanced AI, Identity and Security, Workforce
Engagement Management (WEM) and customer service capabilities to
ALE customers. Avaya will offer ALE Digital Age Networking
solutions to its customers, covering the full spectrum of
enterprise wired and wireless connectivity technologies with
advanced cloud platform services, leveraging the latest in IoT
analytics, digital workflow, secure mobility, AI for network
automation.
“We are extremely pleased to partner with Avaya to deliver
market-leading CCaaS capabilities to our customers and expand the
market reach of our Digital Age Networking solutions,” said Jack
Chen, CEO, ALE. “The extensibility and composability of the Avaya
OneCloud CCaaS platform allows us to work with an ecosystem of
industry-leading partners to build with Avaya deeper and more
engaging experiences our customers need.”
“We are very excited to partner with ALE to offer our OneCloud
CCaaS to their global base of nearly one million customers and
nearly 3,000 partners, while bolstering our portfolio with the
addition of ALE networking technologies,” said Jim Chirico,
President and CEO, Avaya. “The partnership we announced today is
highly complementary and we believe it represents a significant
opportunity for Avaya and ALE customers alike to accelerate their
move to the cloud by deploying world-class cloud technologies from
two global communications leaders.”
Business customers across the globe will be able to achieve
their digital transformation and move to the cloud delivering
differentiated customer experiences for their end customers and
better work experiences for their employees.
“The addition of ALE to the Avaya OneCloud ecosystem reflects
the growing strength of Avaya’s cloud offerings, as well as the
success of the company’s strategy for delivering a highly
composable architecture for the Experience Economy,” said Zeus
Kerravala, Founder and Principal Analyst with ZK Research. “ALE
benefits by gaining access to Avaya’s growing ecosystem of
Experience Builders, as well as a surging customer base of
companies that need support at all levels of cloud migration
strategies while Avaya solutions will be enhanced through the
addition of ALE’s digital age networking portfolio, including their
industry-leading IoT connectivity solution. This combination of
ALE’s end-to-end IoT management, plus their broader enterprise
digital age network portfolio, coupled with the OneCloud Experience
Platform will deliver unrivaled ability for their customers to
compose the future of work, connect all elements of their
enterprise, serve the everything customer, and compete in the
Experience Economy.”
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
About Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise delivers the customised technology
experiences enterprises need to make everything connect.
ALE provides digital-age networking, communications and cloud
solutions with services tailored to ensure customers’ success, with
flexible business models in the cloud, on premises, and hybrid. All
solutions have built-in security and limited environmental
impact.
Over 100 years of innovation have made Alcatel-Lucent Enterprise
a trusted advisor to more than a million customers all over the
world.
With headquarters in France and 3,400 business partners
worldwide, Alcatel-Lucent Enterprise achieves an effective global
reach with a local focus.
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Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20220330005243/en/
Media inquiries: Alex Alia, Avaya alalias@avaya.com
Global Press Carine Bowen, ALE press@al-enterprise.com
Head of Analyst Relations Cliff Warder, ALE
cliff.warder@al-enterprise.com
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