Avaya IX™ Workspaces Receives 2019 Contact Center Technology Award From CUSTOMER Magazine
November 05 2019 - 8:00AM
Business Wire
Honored for improving customer service
technology and improving the customer experience
Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions
to enhance and simplify communications and collaboration, announced
today that Avaya IX™ Workspaces has been named as a 2019 Contact
Center Technology Award winner, presented by CUSTOMER magazine.
“Avaya IX Workspaces gives agents, supervisors, and the entire
customer service team a superior tool to enable delivery a superior
customer experience,” said Paul Lang, Head of Contact Center
Marketing, Avaya. “It is an honor to be named a 2019 CUSTOMER
Magazine Contact Center Technology Award winner. This recognition
highlights Avaya’s continued commitment to delivering products in
our contact center portfolio that ensure agents are empowered and
fully contextually aware with a unified agent desktop
solution.”
Avaya IX Workspaces helps to improve agent productivity and the
overall customer experience by integrating multiple applications
into a single agent desktop and by empowering customer support
personnel to personalize the customer experience by enabling them
to view and interact with customer journey details. Avaya IX
Workspaces is also IT-friendly. This browser-based desktop reduces
total cost of ownership and its powerful widget-driven design
enables internal staff to quickly customize the desktop with
additional information feeds and application add-ons. The solution
can be deployed without touching the customer’s operating
environment.
“Congratulations to Avaya for being awarded a 2019 CUSTOMER
Magazine Contact Center Technology Award. Avaya IX™ Workspaces has
been selected for demonstrating innovation, quality and unique
features which have had a positive impact on the customer
experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to
recognize their achievement.”
This 14th-annual Contact Center Technology Award, presented by
CUSTOMER Magazine, honors vendors and technologies that have
embraced technology as a key tool for customer service excellence.
This award distinguishes their success as innovators, thought
leaders, and market movers in the contact center and customer care
industries.
Results of the 2019 CUSTOMER Contact Center Technology Award
will be published in CUSTOMER Magazine online and on TMCnet.
Additional Resources
- Check out our video on Avaya IX™ Workspaces
- Learn how Using Integrated Agent Desktops to Enhance Customer
Experience and Agent Productivity
- Find out if it's Time for a New Agent Desktop in Your Contact
Center?
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at
www.avaya.com.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction
Solutions) has been the voice of the call/contact center, CRM and
teleservices industries. CUSTOMER has helped the industry
germinate, grow, mature and prosper, and has served as the leading
publication in helping these industries that have had such a
positive impact on the world economy to continue to thrive. Through
a combination of outstanding and cutting-edge original editorial,
industry voices, in-depth lab reviews and the recognition of the
innovative leaders in management and technology through our highly
valued awards, CUSTOMER strives to continue to be the publication
that holds the quality bar high for the industry. Please visit
http://www.customer.tmcnet.com.
About TMC
Through education, industry news, live events and social
influence, global buyers rely on TMC’s content-driven marketplaces
to make purchase decisions and navigate markets. As a result,
leading technology vendors turn to TMC for unparalleled branding,
thought leadership and lead generation opportunities. Our in-person
and online events deliver unmatched visibility and sales prospects
for all percipients. Through our custom lead generation programs,
we provide clients with an ongoing stream of leads that turn into
sales opportunities and build databases. Additionally, we bolster
brand reputations with the millions of impressions from display
advertising on our news sites and newsletters. Making TMC a 360
degree marketing solution, we offer comprehensive event and road
show management services and custom content creation with expertly
ghost-crafted blogs, press releases, articles and marketing
collateral to help with SEO, branding, and overall marketing
efforts. For more information about TMC and to learn how we can
help you reach your marketing goals, please visit www.tmcnet.com
and follow us on Facebook, LinkedIn and Twitter, @tmcnet.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as “anticipate,” “believe,”
“continue,” “could,” “estimate,” “expect,” “intend,” “may,”
“might,” “our vision,” “plan,” “potential,” “preliminary,”
“predict,” “should,” “will,” or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
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Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20191105005034/en/
For Media Inquiries: Alex Alias alalias@avaya.com
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