8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform, today announced new 8x8 Open
Communications Platform™ enhancements, improving how organizations
manage and use communications and collaboration. These new
innovations are helping organizations accelerate digital workplace
initiatives and optimize employee productivity and customer
experiences from anywhere on any device.
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the full release here:
https://www.businesswire.com/news/home/20201208005494/en/
8x8's new cloud communications release
delivers deeper work from anywhere insights and improved
administrator and user experience. (Graphic: Business Wire)
“A modern, seamless platform matters. Owning the fully
integrated cloud technology stack, from voice, team chat and
meetings to contact center, enterprise APIs and programmable
applications, enables us to rapidly inject new, innovative
capabilities across the 8x8 Open Communications Platform via our
microservices architecture,” said Dejan Deklich, Chief Product
Officer at 8x8, Inc. “This benefits organizations significantly as
it removes friction for both administrators and users, allowing
them to easily mix-and-match, manage and use the communications,
collaboration and customer engagement features they need in a
fast-evolving, operate-from-anywhere business environment.”
The latest 8x8 Open Communications Platform updates empower
organizations of all sizes and levels with new, global cloud
communications and collaboration features that provide:
Frictionless User Experience: improved, intuitive user
experience facilitates employee adoption of mobile-first
capabilities and increases engagement and productivity while
reducing overall IT support and training costs.
8x8 Work, a single, integrated app
for voice, team chat and video meetings now features:
•
Automatic presence status sync with Google
and Microsoft Office 365 Calendars sets user presence based on
calendar events, eliminating manual steps to prevent interruptions
while on calls or video meetings.
•
Dark mode, the ability to mute chat and
SMS notifications, and block spam calls and numbers, keeps users
focused and productive while working from anywhere.
•
Amazon Fire OS support and available in
the Amazon app store. Users of select Amazon Fire Tablet models can
now enjoy the same best-in-class end-user experience and features
available on iOS and Android devices, including seamlessly moving
from a chat or SMS to a voice call or video meeting at the tap of
the finger.
8x8 Meet is included in the 8x8
Work app or available as a standalone meetings solution, and now
includes:
•
Enhanced security with end-to-end (E2E)
encryption for 8x8 Work app users and guests joining via a web
browser.
•
Improved collaboration for large groups
with support for up to 100 active participants per meeting.
•
Optimization of upstream and downstream
video quality to adjust for bandwidth consumption or network
quality.
•
In-meeting YouTube video sharing with
automatic audio source prioritization for participants.
Expanded Global Presence
- 8x8 Voice for Microsoft Teams is generally available for users
based in 42 countries and successfully delivers an
enterprise-class, easy-to-administer global telephony direct
routing solution for businesses and organizations while keeping the
Microsoft Teams experience unchanged for end users.
- 8x8 X Series is now available for organizations headquartered
in the Republic of Ireland, providing full PSTN replacement,
localized service plans with domestic and international calling,
local direct inward dial (DID) and toll-free numbers and support
for billing in Euros. Full service plan details for the Republic of
Ireland are available at X Series Ireland.
- Full PSTN replacement providing access to services such as
emergency, local and toll free numbers and short code calling were
added for South Africa, Greece, Kazakhstan and Peru. This advanced
level of support provides faster, simpler implementations for
multinational organizations as well as simplified ongoing
administration. With the addition of these four countries, 8x8 now
provides full PSTN replacement in 42 countries across six
continents allowing multinational organizations to consolidate
their communications infrastructure globally.
Effortless Administration: resource-constrained IT teams
can quickly and easily manage the full communications requirements
of a geographically dispersed mobile and remote workforce. New
capabilities include:
- New Role-based access controls provide predefined roles, the
ability to specify site administrators and granular controls for
billing and ordering administrators.
- Easy compliance is now available with emergency services
regulatory requirements. The 8x8 Admin Console now allows
administrators to send automatic emergency notifications, determine
target recipients and customize the notification content.
- Integration with Microsoft Azure Active Directory (Azure AD)
enables User Single Sign-On (SSO) configuration, allowing users to
authenticate into any 8x8 application using their Azure AD
credentials.
- The ability to customize an organizations' video meeting
branding by adding a custom background, logo and vanity meeting
URLs.
Deeper Insights: new highly scalable analytics platform
enables fast, easy analysis of user adoption, system performance,
data sharing and organization-wide call and meeting metrics. New
features include:
- Detailed meetings analytics enable admins to track product
usage and user adoption and to identify and manage audio and video
quality issues.
- The enhanced Ring Groups Summary report benefits from 8x8's
latest generation analytics platform, which provides administrators
faster, easier reporting, more flexible metric comparisons and the
ability to rapidly filter and access call detail records. For
example, if a ring group shows several abandoned calls, admins can
simply sort and find the call detail records of abandoned calls and
with one click access call summary information as well as the
details such as the call legs, etc.
- The addition of scheduling and API options make it easier than
ever to propagate and share reports to aid faster decision
making.
- Navigation and display options have also been improved, with
new dynamic filtering options that enable users to prioritize and
focus upon the data fields that are most relevant to their business
needs.
Customer Webinar
Register for the upcoming customer webinar on December 16, 2020,
at 8 am PT / 11 am ET to learn about the latest 8x8 Open
Communications Platform enhancements.
Gartner Magic Quadrant
Recently, 8x8 was named a Leader in the 2020 Gartner Magic
Quadrant for Unified Communications as a Service, Worldwide1. This
is the ninth consecutive year 8x8 has been recognized as a Leader
in this report. 8x8 was also recognized as a Challenger in the 2020
Gartner Magic Quadrant for Contact Center as a Service2.
[1] Gartner Magic Quadrant for Unified Communications as a
Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel
O'Connell, Christopher Trueman, Pankil Sheith, November 12, 2020.
This Magic Quadrant report name has changed from 2015 onwards-
2015-2020: Magic Quadrant for Unified Communications as a Service,
Worldwide, 2014: Magic Quadrant for Unified Communications as a
Service, North America With Additional Regional Presence,
2012-2013: Magic Quadrant for Unified Communications as a Service,
North America.
[2] Gartner Magic Quadrant for Contact Center as a Service,
Steve Blood, Drew Kraus, Pri Rathnayake, November 9, 2020.
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements. Readers
are cautioned that such forward-looking statements involve risks
and uncertainties that could cause actual events or our actual
results to differ materially from those expressed in any such
forward-looking statements. Readers are directed to 8x8’s periodic
and other reports filed with the Securities and Exchange Commission
(SEC) for a description of such risks and uncertainties. 8x8
undertakes no obligation to update any forward-looking
statements.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
voice, video, chat, contact center, and API solutions powered by
one global cloud communications platform. 8x8 empowers workforces
worldwide to connect individuals and teams so they can collaborate
faster and work smarter. Real-time business analytics and
intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20201208005494/en/
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
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