Company secures top scores across all
categories in industry report
NICE inContact, a NICE
business (Nasdaq:
NICE), today announced
Omdia, a leading global technology research firm, has recognized
the company as the market leader in the Omdia Decision Matrix,
Selecting a Multichannel Cloud Contact Center Solution, 2020-21,
ranking #1 overall in the technology assessment, execution
assessment and market impact ratings.
The Omdia Decision Matrix reviews prominent cloud contact center
providers with an emphasis on the ability of vendors to handle
multichannel customer interactions and connect data through
analytics. It compares solutions based on the strength of their
technology platforms, the views of their customers, and the impact
that each company has in the marketplace.
NICE inContact ranks as the market leader, receiving the highest
total score among competitors across the technology, execution and
market impact assessments. The company is recognized by Omdia for
its large installed base of cloud contact center customers of all
sizes, strong global partnerships, and high growth for its cloud
solutions.
According to the report, NICE inContact “scores very highly in
the area of technology and is well regarded by its customers” based
on the customer survey Omdia used in the measurement of company
execution.
“Among all companies evaluated, NICE inContact stood out for
consistently high scores in all aspects of our overall assessment,”
said Ken Landoline, Principal Analyst, Omdia Customer
Engagement. “Notably, NICE inContact received high scores
across the board from customers as well as broad awareness in our
survey of end-user organizations. Customers gave the company a 9 or
10 rating in criteria including multichannel innovation, ease of
integration, usability, deployment time, professional services and
others.”
“We are pleased to receive this prestigious validation of our
continuous innovation and growth in the contact center industry,”
said Paul Jarman, NICE inContact CEO. “As the leader in
cloud contact centers, we are continually expanding and innovating
our CXone cloud customer experience platform to meet the needs of
our customers as their business evolves, enabling organizations of
all sizes to deliver exceptional customer experiences, improve
operations and achieve their business goals.”
The Omdia Decision Matrix highlighted several of the company's
strengths, noting, “NICE inContact achieved the maximum ratings in
the areas of capabilities, interoperability, reliability and
scalability, administration and monitoring, product maturity,
security, and solution breadth and depth.”
To download a copy of the report, click here.
About NICE inContact NICE inContact works with
organizations of all sizes to create extraordinary and trustworthy
customer experiences that create deeper brand loyalty and
relationships that last. With NICE inContact CXone™, the industry’s
most complete cloud customer experience platform, we combine
best-in-class Customer Analytics, Omnichannel Routing, Workforce
Engagement, Automation and Artificial Intelligence, all on an Open
Cloud Foundation to help any company transform every single
customer interaction. See how our customer-centric expert services,
innovative software, extensive ecosystem of valuable partnerships,
and over a decade of global experience can help you transform every
experience and customer relationship for lasting results. NICE
inContact is recognized as a market leader by the leading industry
analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200805005454/en/
Corporate Media Contact Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354 ET, ir@nice.com
Yisca Erez +972 9 775 3798 CET, ir@nice.com
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