NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
July 22 2020 - 6:30AM
Business Wire
CXone having 30+ digital channels recognized
for innovation in cloud contact centers
NICE inContact, a NICE business (Nasdaq: NICE), and the
leader in cloud contact center, today announced that it has been
selected as the winner in the Innovations in Cloud Contact Centers
category of the 2020 UK National Innovation Awards® for NICE
inContact CXone, the world’s leading cloud customer experience
platform. The UK National Innovation Awards®, presented by the
Directors’ Club United Kingdom, recognize business technology
innovations from around the world for their impact on customer
experience, employee engagement or operational performance.
NICE inContact CXone transforms call center software so
businesses can provide an extraordinary agent and customer
experience every time and on every channel. CXone is the first and
only platform unifying best-in-class customer analytics,
omnichannel routing, workforce optimization, automation, and
artificial intelligence on an open cloud foundation. By offering
the most supported digital channels in the industry with dozens of
pre-integrated messaging, social and traditional voice/chat
channels – including Facebook Messenger, Apple Business Chat,
WhatsApp, and more – native in the CXone cloud customer experience
platform, organizations of all sizes across the globe can exceed
customer expectations through the contact center.
“CXone customers consistently see positive improvements in
customer experience and key contact center metrics, thanks to our
continually evolving innovation in cloud contact centers,” said
Paul Jarman, NICE inContact CEO. “We are honored to be
recognized by the Directors’ Club for this award, which validates
CXone as a forward-looking technology that makes comprehensive
digital-first omnichannel experiences a reality.”
The UK National Innovation Award for Innovations in Contact
Centers follows several prestigious recognitions for CXone,
including the Top Ranking Performers Best Technology Innovations
Award, a Silver Stevie Award, 2019 BIG Innovation Awards and
multiple leading analyst firms recognizing CXone and NICE
inContact.
“Congratulations to NICE inContact on their victory in the
Innovations in Cloud Contact Centre category of the 2020 edition of
the UK National Innovation Awards® competition,” said Jon Snow,
organizer and founder of the UK National Innovation Awards®
program. “This was a hotly contested category with a very high
standard of entries from all four finalists. NICE inContact’s final
‘Our Innovation’ video demonstrated both vision and creativity. The
judges recognized its solution as offering significant business
value-add.”
The judges for the UK National Innovation Awards were recruited
from the Directors’ Club membership. Each judge is a customer,
operations or digital-centric leader from end-user organizations. A
record 224 Directors’ Club United Kingdom members judged this
year’s finals.
About NICE inContact NICE inContact works with
organizations of all sizes to create extraordinary and trustworthy
customer experiences that create deeper brand loyalty and
relationships that last. With NICE inContact CXoneTM, the
industry’s most complete cloud customer experience platform, we
combine best-in-class Customer Analytics, Omnichannel Routing,
Workforce Optimization, Automation and Artificial Intelligence, all
on an Open Cloud Foundation to help any company transform every
single customer interaction. See how our customer-centric expert
services, innovative software, extensive ecosystem of valuable
partnerships, and over a decade of global experience can help you
transform every experience and customer relationship for lasting
results. NICE inContact is recognized as a market leader by the
leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200722005386/en/
Corporate Media Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com,
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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