Unprecedented Number of New State & Federal Agencies Chose NICE CXone in the Last Two Weeks, as They Scale to Meet Accelerati...
April 01 2020 - 9:02AM
Business Wire
NICE is also expanding services across more
than 300 government agencies globally in response to COVID-19
NICE inContact (Nasdaq: NICE) the leader in cloud contact
center solutions, today announced rapid expansion across more than
300 government and non-profit sectors to support increased demand.
The NICE inContact CXone cloud customer experience platform enables
organizations of all sizes to quickly transition contact center
agents to work from home, dynamically move calls across locations
and handle significantly increased volumes of calls or digital
interactions as demand spikes in heavily affected areas.
Federal, state and local governments across the United States
are turning to NICE inContact CXone to rapidly expand their agent
and capacity needs to meet the accelerating demand from citizens.
In addition, an unprecedented number of new government customers
are turning to the only industry FedRAMP-authorized platform to
move their agents home inside of 48 hours.
Total contact count grew five to ten times in several state
government divisions in the United States in the last two weeks of
March. Not only federal and state agencies but also 211, 311 and
public safety services are using CXone to ramp up operations within
hours in order to service millions of citizens while also keeping
their employees safely working from home.
“We appreciate the unprecedented work that is being done on the
front lines,” said Paul Jarman, CEO NICE inContact. “From
healthcare to unemployment services, there has never been a more
urgent need for citizens to get answers and assistance from
government organizations. CXone ensures scalability, security and
reliability enabling them to respond to this crisis.”
As the leading cloud platform for contact centers, NICE
inContact CXone has a global, geographically redundant cloud
infrastructure with built-in elasticity to dynamically scale up or
down based on demand. We proactively monitor and continuously
forecast demand with reserves for immediate spikes in volume and
the ability to add data and storage capacity immediately. Customers
can rely on the 99.99% guaranteed availability on our carrier-grade
network with global data centers and points of presence (POPs) as
well as 24/7/365 network operations monitoring. Contact center
agents using NICE inContact CXone are operating in over 100
countries.
About NICE inContact NICE inContact works with
organizations of all sizes to create extraordinary and trustworthy
customer experiences that create deeper brand loyalty and
relationships that last. With NICE inContact CXoneTM, the
industry’s most complete cloud customer experience platform, we
combine best-in-class Customer Analytics, Omnichannel Routing,
Workforce Optimization, Automation and Artificial Intelligence, all
on an Open Cloud Foundation to help any company transform every
single customer interaction. See how our customer-centric expert
services, innovative software, extensive ecosystem of valuable
partnerships, and over a decade of global experience can help you
transform every experience and customer relationship for lasting
results. NICE inContact is recognized as a market leader by the
leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200401005404/en/
Corporate Media Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
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