NICE Launches CXone@home to Enable Immediate Contact Center Transition to Work-From-Home in Response to COVID-19
March 16 2020 - 8:57AM
Business Wire
Activate in 48 Hours, Unlimited Scale, At
No Charge
NICE (Nasdaq: NICE) today announced CXone@home, a limited
time offering to support organizations in their challenging time,
as they respond to COVID-19. CXone@home cloud native offering is
designed to enable contact centers to transition their workforce to
work-from-home in 48 hours or less. CXone@home is also available to
organizations with on-premises infrastructure that still do not use
CXone and enables expediting their response to COVID-19. CXone@home
is offered to them with no commitment, no contract and free for 45
days. Powered by the state-of-the-art CXone cloud platform,
CXone@home key functionality includes ACD/IVR and Audio Recording
with no maximum seat limits, 99.99% availability and E-learning for
agent onboarding.
The contact center industry is facing its biggest challenge
ever, transitioning more than 15 million office-based employees to
work-from-home, as it’s required to balance safety with maintaining
critical service to hundreds of millions of citizens. Organizations
who already adopted CXone were capable of making this transition in
a matter of hours in the last 2 weeks. With CXone@home, every
contact center that uses legacy on-premises technology can now
complete the mission of work-from-home in 48 hours and at no
cost.
“During this time of uncertainty related to COVID-19, it is
especially hard on contact centers that are at the heart of
organizations,” said Barak Eilam, CEO NICE, “As we speak,
our customers are racing to transition employees to work from home
to maintain business continuity and handle spikes in interaction
volume. NICE is taking this important step with CXone@home to do
our part, removing barriers and giving organizations the tools they
need, as they rapidly respond to a changing world.”
Businesses and government agencies can learn more about
CXone@home here.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Barak Eilam, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200316005442/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
NICE (NASDAQ:NICE)
Historical Stock Chart
From Aug 2024 to Sep 2024
NICE (NASDAQ:NICE)
Historical Stock Chart
From Sep 2023 to Sep 2024