NICE Presents the Path to Creating Extraordinary Customer & Employee Experiences Using Analytics, Automation, Cloud & Workfor...
October 14 2019 - 6:30AM
Business Wire
Online series presents new insights on
embracing the cloud, building tomorrow's workforce, transforming
quality management with sentiment analytics, personalizing employee
experience and more
NICE (Nasdaq: NICE) today announced a
new webinar series that will outline the latest best practices for
improving customer and employee loyalty. The series will
demonstrate how organizations can effectively use analytics and AI,
automation, cloud and workforce management to deliver experiences
that resonate with both their customers and employees. The online
events will showcase key strategies including NICE's visionary
approach for building the office of the future and steps for adding
cloud functionality side by side with existing systems.
Leading industry analysts, including Ventana Research,
McGee-Smith Analytics, Everest Group, Pelorus Associates and more,
will join top NICE subject matter experts in presenting the new
series which will include the following key events:
- October 17: How the Best Contact Centers Lead with Employee
Experience by Steve Goldberg, VP and Research Director, HCM,
Ventana Research and Paul Chance, Sr. Product Marketing Manager,
NICE
- October 24: Putting the AI in IA: How Interaction Analytics
Drives Decision Making with AI by
Donna Fluss, President, DMG Consulting LLC and Abby Monaco, Sr.
Product Marketing Manager, NICE Nexidia
- November 7: Are You Suffering from Cloud Contact Center FOMO?
by Sheila McGee-Smith, President and Principal Analyst, McGee-Smith
Analytics and Rich Correia, Director, Product Marketing, NICE
- November 12: Preparing for CCPA with Adam Snukal, by Adam
Snukal, Shareholder, Greenberg Traurig, LLP and Efrat
Kanner-Nissimov, Director, Product Marketing, NICE
- November 21: How to Transform Quality Management with Sentiment
Analytics by Lauren Maschio, Sr. Product Marketing Manager, and
Abby Monaco, Sr. Product Marketing Manager, NICE Nexidia
- November 26: The Shape of Things to Come – The Robot Augmented
Office by Sarah Burnett, Executive Vice President &
Distinguished Analyst, Everest Group and Karen Inbar, Director,
Product Marketing, NICE Advanced Process Automation Solutions
- December 5: The Enterprise Connection: How Large Enterprises
Improve Customer Experience with Predictive Behavioral Routing by
Brian Study, Director of Customer Success, and Michele Carlson, Sr.
Product Marketing Manager, NICE Nexidia
- December 12: Striking a Balance Between Employee Preferences
and Enterprise Requirements by Dick Bucci, Principal Pelorus
Associates and Adam Aftergut, Product Marketing Manager, NICE
Eran Liron, Executive Vice President, Marketing and Corporate
Development, NICE said, "Through this webinar series, we are
excited to share strategies that help companies exceed customer
expectations and deliver improved employee experience. In today's
experience economy, engaged customers and empowered employees are
key ingredients to business success and we're happy to partner with
leading analysts and NICE executives to bring these insights to the
forefront."
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Liron, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20191014005153/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com Investors Marty Cohen, +1 551 256
5354, ET, ir@nice.com Yisca Erez +972 9 775 3798, CET,
ir@nice.com
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