Manhattan Debuts the First and Only Fulfillment Experience Insights Dashboard for Retail
January 14 2024 - 9:00AM
Business Wire
Realtime capability enables retailers to
compare key fulfillment metrics against their peers
Manhattan Associates (NASDAQ: MANH), the global leader in supply
chain commerce, today launched the Fulfillment Experience Insights
dashboard to give retailers a realtime assessment of how their
omnichannel fulfillment performance stacks up against the industry.
Fulfillment Experience Insights provides continuous benchmarking of
fulfillment performance, proactively informing retailers how they
compare against a large pool of peers and competitors. This
realtime ‘actuals versus actuals’ comparison avoids the inherent
latency of most benchmarking tools.
Included in Manhattan Active® Omni, this new capability gives
retailers a single view of digital order fulfillment KPIs like
store pickup conversion, shorts and abandonment, time to fulfill
and more. Retailers can evaluate, measure and adjust their supply
chain execution strategies using aggregated and anonymized data
from the Manhattan Active cloud ecosystem. This unique analytical
tool, which includes the ability to quickly pivot between various
timeframes, provides detailed insight into the experience a
retailer is delivering for their customers.
“Introducing cutting-edge innovation like the Fulfillment
Experience Insights Dashboard is one of the reasons Manhattan
continues to be ranked the only leader in omnichannel order
management,” said Amy Tennent, senior director of Product
Management at Manhattan. “For the first time ever, retail
operations teams can see exactly how they are performing against
the rest of the industry. This is a complete game changer, because
they now have a starting point to begin creating more efficiency
and improving fulfillment performance for their customers.”
Manhattan is uniquely capable of developing this solution
because hundreds of the world’s top brands use its fulfillment
execution tools to process millions of orders every week. Drawing
upon this extensive knowledge and experience, the company has
skillfully identified the key performance indicators crucial to
fostering growth and maximizing revenue.
Last year, Manhattan launched the first-of-its-kind Unified
Commerce Benchmark which measured 286 customer experience
capabilities across four segments. Of these four primary segments,
‘Promising & Fulfillment’ returned the lowest scores by a
significant margin. Manhattan's new dashboard gives retailers their
real-time performance in this critical area, helping them become
Unified Commerce leaders.
For a demo or more details, visit Manhattan’s Booth #3639 at NRF
2024.
About Manhattan Associates
Manhattan Associates is a global technology leader in supply
chain and omnichannel commerce. We unite information across the
enterprise, converging front-end sales with back-end supply chain
execution. Our software, platform technology and unmatched
experience help drive both top-line growth and bottom-line
profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge
cloud and on-premises solutions so that across the store, through
your network or from your fulfillment center, you are ready to reap
the rewards of the omnichannel marketplace. For more information,
please visit www.manh.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240114615462/en/
Press: Devika Goel Manhattan Associates 470-435-1566
dgoel@manh.com
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