ibex to Sponsor the Execs In The Know Customer Response Summit (CRS) Event in Clearwater, Florida
March 28 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced its sponsorship of the Customer Response Summit
(CRS) – Clearwater, Florida, an Execs In The Know event, from March
28 to March 30, 2022.
Execs In The Know is a global community of customer experience
(CX) leaders focused on providing excellence in customer service
and support. At the summit, ibex will host an exclusive
session with CX industry expert and Opendoor VP of Sales and
Support, Shannon Hodges, on transforming the brand’s CX program
into a completely unified, customer-centric operation optimized for
growth and customer satisfaction.
The session is scheduled for March 29 at 2 p.m. ET and will
include insight on:
- The challenges of unifying product-siloed CX
- Transforming multiple product experiences into a unified,
omnichannel customer experience
- Analyzing and scaling the hypergrowth customer
journey
- The business case for customer-centricity
“We are delighted to be one of the sponsors of the Execs In The
Know Customer Response Summit, hosting our special guest and
thought leader Shannon Hodges of Opendoor for a chat on
how to optimize CX to drive growth and customer satisfaction,” said
Bruce Dawson, Chief Sales and Client Services Officer at ibex.
“There is a tremendous opportunity for most companies to enhance
their CX to deliver greater customer value, boost satisfaction and
retention, and grow. ibex is proud to work with some of the world’s
great brands, like Opendoor, to provide world-class digital-enabled
CX solutions.”
“Everything we do at Opendoor begins and ends with the
customer," said Hodges. "We are focused on building the first
end-to-end experience for people to buy and sell their home in just
a few clicks. When you provide the best experience that is simple,
certain and fast, customers will choose you.”
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics. ibex leverages its diverse global
team of over 35,000 employees together with industry-leading
technology, including its Wave X platform, to manage nearly 200
million critical customer interactions, adding over $2.2B in
lifetime customer revenue each year and driving a truly
differentiated customer experience. To learn more, visit our
website at ibex.co and connect with us on LinkedIn.
About Execs In The Know Execs In The Know
brings together customer experience (CX) leaders from across
industries in an effort to advance the conversation and set a new
agenda for delivering amazing experiences for consumers. As a
global community of the brightest minds in CX, Execs In The Know
provides opportunities to learn, share, network, and engage to
innovate. Operating under the motto, “Leaders Learning From
Leaders,” Execs In The Know facilitates many opportunities for
community engagement, such as its bi-annual national event,
Customer Response Summit; virtual CX series, CustomerCONNECT; and
private, online community, Know It All “KIA.” There are also
exclusive, laser-focused engagements like industry briefings and
executive roundtables. Execs In The Know also guides and informs
the industry with a rich tapestry of CX-related content that
includes CX Insight magazine, industry research, webinars, blogs,
and much more. To learn more about Execs In The Know, visit
https://execsintheknow.com. Media
Contact:Dan Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/f8dc4b18-72b5-4d4d-b306-036ebd747bb6
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